Privacy Policy

Introduction

Siloah Travel Co., Ltd. ("Siloah Travel", "we", "us", or "our") operates the website siloah.travel and related services, including our AI-powered cruise search API (mcp.siloah.travel). This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

Information We Collect

We collect information you provide directly, such as your name, email address, and phone number when you submit an inquiry, create an account, or contact us. We also automatically collect usage data including your IP address, browser type, pages visited, and search queries to improve our services. When you use our AI chat feature, conversation content is processed to provide travel recommendations but is not shared with third parties.

How We Use Your Information

We use your information to respond to your cruise inquiries and provide personalized travel recommendations, operate and improve our website and services, send you relevant travel offers and updates (only with your consent), analyze usage patterns to enhance user experience, and comply with legal obligations.

API and AI Services

Our public cruise search API (mcp.siloah.travel) provides cruise voyage, ship, and brand information to AI assistants and third-party applications. API queries are logged for performance monitoring and abuse prevention. No personal user data is collected through the API — it provides read-only access to our public cruise database. Third-party AI applications that use our API are responsible for their own privacy practices.

Data Sharing

We do not sell your personal information. We may share your information with cruise line partners to process your booking inquiries, service providers who assist in operating our website (hosting, analytics, email), and legal authorities when required by law. All third-party service providers are bound by data protection agreements.

Cookies and Tracking

We use essential cookies to maintain your session and preferences. We use analytics tools to understand how visitors use our website. You can control cookie settings through your browser preferences. We do not use advertising trackers or sell data to advertisers.

Your Rights

You have the right to access, correct, or delete your personal data. You may request a copy of your data or ask us to remove it by contacting us at service@siloah.travel. We will respond to your request within 30 days. You may also unsubscribe from marketing communications at any time using the link provided in our emails.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: Siloah Travel Co., Ltd., Email: service@siloah.travel, Phone: +886-2-27217300, Address: Taipei, Taiwan.