MSC Orchestra

The ship's 630 square meter casino, situated on deck 7 accommodating 222 guests. It is served by its own bar and features games from roulette and blackjack to poker and slot machines. The Casino is open to over 18’s only.

The 142 seat Piano Bar on deck 5 is the ship's reception bar, featuring live piano music and accompanying orchestra. 

The Lounge and Wine Tasting Bar with tapas and live music and can be found on deck 7 of the ship with seating for 135 guests.

Each day special wine tastings are accompanied by different bites of food, such as fried polenta with cream cheese, bruschetta and other specialties as guests are guided through the wine selection by experienced sommeliers.

The Art Arcade can be found on deck 7 of the ship. Guests can view a range of artwork from fine prints, lithographs, water colours and oils which can be purchased during the ship's champagne art auctions.

Internet Cafe is located on deck 7.

There are a variety of shops and boutique onboard. From the MSC Logo shop that sells MSC clothes, souvenirs and toys, Le Parfum selling a range of cosmetics and perfumes including Dior and Marc Jacobs.

La Boutique

On deck 6 sells men's, women's and children's fashion with brands including Polo, Ralph Lauren, Lacoste and Armani, with sunglasses, watches and fashion jewellery.

Duty Free

Discover everything the Duty Free shop has to offer, all at tax and duty-free prices*.

You can choose between top-flight international tobacco products, technology products, fine wines, chocolate, make up and travel essentials.

Our expert staff can provide you with all the help you need to make the perfect choice.

MSC Logo Shop

Infuse your cruise with gifts that spark magical memories of your voyage across the waves! Navigate the MSC Logo Shop for everything from gadgets to books and novelty gifts! You’ll also find MSC’s very own DOREMI Mascot right here in the MSC Shop.

Accessories Shop

Top Italian brands such as Armani, Coccinelle, Furla and Fusaro feature alongside international names like Radley London, Calvin Klein, Lacoste, Tommy Hilfiger and Ralph Lauren. Here you are sure to find serious sartorial inspiration for bags and accessories!

Fashion Boutique

Browse the latest collections for men, women and children, plus an array of accessories for all tastes. Enjoy the expert guidance of our staff, here to help you find something for the special people in your life, whatever their age and taste!

The Shaker Lounge is located on deck 7 of the Orchestra and has its own bar and dance floor along with seating for 330 guests.

It is a large cabaret style lounge with live shows and bands for guests' entertainment.

If a bit of poolside therapy sounds like your idea of heaven, look no further than one of our numerous swimming pools to get your fill of sun and relaxation, while our pool attendants can cater to your every need.

A dedicated Studio Photographer will provide you with a unique photo opportunity to capture the special moments of your cruise. During a private consultation you will be presented with the best locations around the ship so you can choose where your photoshoot will take place. Every photo will be taken with top of the line equipment by our highly-skilled, studio photographer using creative lighting techniques. Pictures will be re-touched and edited, and printed on premium photo paper. After your session choose from our different packages and take home lasting memories.

While away a few enjoyable hours of game play at the Arcade on board the ship. Pit your wits and skill against those of your friends in any number of typical arcade options, including video games, pinball and more. Great fun guaranteed.

The Reception - Guest Services can be located on deck 5.

MSC Factor

Think you’ve got what it takes to be a star in our on-board talent competition, The MSC Factor? Then come and showcase what you can do in the most exciting talent show at sea. Whatever your specific talent may be, don’t be shy – come and show the world what it’s been missing.

Beer Festival

Fun-packed festive celebrations with a Bavarian flair - decorations, costumes, games, music and of course beer. There’s even a Master of Beer competition and a 6-metre-tall inflatable beer mug.

Sailaway Party

A start-of-the-cruise event celebrating the ship's departure, led by the Entertainment Team and Dancers in a spectacular Costume Parade.

Masterchef

The world's best-loved food show awaits you on the MSC Cruises fleet! Experience the adrenaline-fuelled creativity of an extraordinary on-board cooking competition for adults and junior guests.

Theme Parties

We organise various daytime and evening Theme Parties on board. You may wish to bring bright fun clothes for the Sunshine Party and something white for the White Party.

MSC Aurea Spa boasts an exotic interior of natural stone, precious woods and rich mosaics, and is equipped with specific and massage treatment suites. Being pampered by a traditional Balinese Massage is a truly unique experience. Thanks to a blend of scented essences and aromatic oils, your body is enveloped in an endlessly peaceful and relaxing aura.

Thermal Area

Start your wellness journey in our on board thermal area and achieve a lasting feeling of absolute well-being that will stay with you well beyond your cruise. Our thermal experiences are designed to slowly raise your body temperature while you relax, taking full advantage of the holistic and therapeutic benefits of water and heat.

Medi Spa Center

Relaxing on one of our ships will do wonders for you, but we also have a few secrets on board to help you look and feel even better. Make the most of our range of safe and effective Anti-Ageing treatments and return from your cruise visibly rejuvenated.

Please note:

In order to grant the best experience to our guests, all Thermal Area experiences are available by appointment only.

Pregnant guests are not permitted to use any heat treatments within the Thermal Area.

The image is representative only; the size layout and furniture may vary.

Basketball

Come to the outdoor basketball court at the Sport Centre for a chance to hang out with friends, have fun shooting hoops and enjoy a full-body workout at the same time. You may not make the latest line-up of the Harlem Globetrotters, but you’re sure to have a great time.

Five-a-side Football

Fancy a game of footy? Your wish can be granted at the outdoor five-a-side football pitch at the Sport Center. Team up with some friends or family and play a match against another on-board team. A great way to have fun, get active and turn strangers into friends.

Volleyball

Fast-paced, energetic and a ton of fun to play, volleyball is one of the world’s most popular team sports and one you can enjoy at the outdoor volleyball court at the on-board Sport Centre. Burn some calories and get a thorough cardio-vascular workout while you land a kill and beat the opposing team.

Tennis Court

Anyone for tennis? Play to your heart’s content at the outdoor or indoor tennis court of our on-board Sport Centre. Tennis is ideal for getting some healthy activity, honing your hand-to-eye coordination and having loads of fun. Game, set and match to you.

Power Walking Track

Enjoying time off on your cruise doesn’t need to mean letting your fitness routine slide, so gear up and rendezvous with the power walking and jogging track on deck to get your daily exercise fix while also savouring outstanding ocean views.

Minigolf

You’ll need to combine hand-to-eye coordination with a deft, light touch to get around our entertaining open-air mini-golf course on board the ship. Get together with your friends and family to see who has what it takes to be crowned the mini-golf King or Queen.

Shuffleboard

Shuffleboard is located on Deck 13.

Sports Tournaments

• Tennis Tournament - if you've got a killer backhand then why not enter our onboard tennis tournament? It might not be Wimbledon but it'll serve up a great workout and possibly a taste of glory, too
• Soccer Tournament - can you kick it? Yes you can! Sign up for the onboard soccer tournament and show off your skills. Your team needs you, so get involved.
• Volleyball Tournament - unleash your competitive side in our very own onboard volleyball tournament. Quick reactions and impressive reach could lead you and your team to glory!
• Basketball Tournament - ready to shoot some hoops? Then enter our onboard basketball tournament. Get involved and prepare for glory!
• Ping Pong Tournament - pick up a paddle and prepare for battle! The ping pong tournament is on and you're invited. Ready for the challenge? See you there!
• Table Soccer Tournament - if you're a fan of football in the miniaturized form known as foosball why not enter today's tournament? Just remember the golden rule - no spinning!

The Top 16 Exclusive Solarium Can be located on Deck 16

ACCESSIBILITY

Please review the details below regarding different accessibility needs. This will help you to determine whether the accommodation we are able to provide is right for you and your party to travel safely and comfortably. Any accessibility or medical request can be flagged by completing the Accessibility&Medical Request Form available HERE and at all accredited travel agencies. This information should be provided at time of booking but no later than 30 days prior to sailing

• If you are pregnant, the information should be provided at least 2 weeks before sailing date
• For service dogs this is required at least 60 days before the sailing date.
• Note that due to the complexity of the Worldcruise itinerary, early deadlines apply.

This allows us time to provide the best possible service for our guests, which is determined by the facilities and resources on board each ship. If we do not receive timely notification, MSC Cruises cannot guarantee the requested accommodation. However, we will always strive to ensure every guest receives the accommodation they need to enjoy their time onboard. Due to the limited availability of accessible accommodation, guests are recommended to notify us as soon as possible as they will be allocated on a first come, first served basis.

if you booked through our website, the documentation should be sent to the following email address: specialservicesuk@msccruises.co.uk. However, If you booked your cruise through a travel agency, the documentation should be sent directly to your travel agent.

REDUCED MOBILITY

For guests who primarily use a wheelchair or mobility scooter, we highly recommend reserving a cabin for guests with disabilities or reduced mobility. These cabins are specifically designed with enhanced accessible features, including handrails for support, ramps for easy balcony access, lower shelves for convenient storage, spacious wet-room-style bathrooms, and wider entrance doors for smoother navigation. These thoughtful features are incorporated to cater to the unique needs of individuals with reduced mobility, promoting a more comfortable and independent experience.

While standard cabins may be suitable for guests with minor mobility impairments or those who do not require a wheelchair to move around the cabin, they are not suitable for guests who rely on a wheelchair as their primary means of mobility. Since availability of reduced mobility cabin is limited, and requests will be accommodated in a first come, first served basis, it is important to request it as soon as possible and consider also the possibility of considering eventually a different sailing date. If you choose to book a standard cabin, you are acknowledging that you can stand for brief moments and take a step without a mobility device and can access the bathroom area without additional supports (a shower stool can be requested, if needed). If you use a wheelchair or scooter, it’s essential to verify that your wheelchair meets our size restrictions.

The wheelchair should not exceed 50cm (20 inches) in width, have a weight limit of 45kgs (99 pounds), and, when folded, should not exceed 50cm (20 inches). These limitations are in place to ensure safe manoeuvrability and storage within the cabin space. For safety and convenience, wheelchairs, mobility scooters, and other assistive mobility devices must be stored inside your cabin when not in use. They cannot be stored in the hallways. Please take this into consideration when booking a regular cabin.

This policy aligns with International Safety Regulations and helps maintain clear and safe passageways throughout the ship.

Given the strict International Safety Regulations governing cruise ships and the limited capacity for carrying assistive mobility devices, it is imperative that you declare any wheelchairs or scooters you intend to bring onboard at the time of booking or as soon as you become aware of the need to bring them. This advance notice enables us to assess space availability and make the necessary arrangements to accommodate your device. Failure to provide this information at the time of booking may, regrettably, result in your device being denied boarding, a situation we are committed to helping you avoid.

To further support guests with reduced mobility, MSC Cruises offers a range of services:

Mobility Aids: Guests are welcome to bring manual or electric wheelchairs or scooters, as well as other mobility aids such as canes, rollators, walkers, and crutches, which need to be stored inside the cabin. Please be reminded to communicate it during your cruise reservation through the Accessibility&Medical Request Form. If you plan to bring an electric wheelchair or scooter, please specify the type of battery it uses (gel, dry, or lithium). For safety reasons, wet batteries are not permitted on board MSC ships.

Please confirm the dimensions of the specific vessel on which you will be sailing to ensure your mobility device comfortably navigates through the cabin door.

Wheelchairs are available on board our ships, for the use of guests during embarkation and disembarkation only, or in case of emergency. Guests that require constant use of a wheelchair or any other form of support must bring their own equipment with them. It is the responsibility of the guest to check with the relevant producers/suppliers that this equipment is safe to take onboard and use on a cruise ship, and to organise both its delivery to the departure terminal in good time for embarkation, and its collection at the end of the cruise.

• Cabin Amenities: Upon request, we can provide a shower stool in standard cabins to enhance comfort and safety.
• Shore Excursions: MSC Cruises offers "Easy & Accessible" tours specifically designed for guests with reduced mobility. We recommend inquiring about the availability of these tours at the time of booking, as they may vary depending on the destination.
• Embarkation and Disembarkation Assistance: Please be informed that outside the cruise terminal assistance is not guaranteed. However, assistance is available from the ship to the pier and vice versa at ports of call, but once ashore MSC will no longer be able to provide assistance, and guests will need to be able to enjoy their visit autonomously.
• Airport and Flight Assistance: If you have booked your flights through MSC Cruises, you are requested to notify us at the time of the booking about any accessibility needs.
• Accessible transfers: Should you need to purchase a transfer from the airport to the cruise terminal and vice versa, please ensure you request an accessible transfer via your travel agents or our MSC Cruises Contact Centre.

Tender Service: In some ports, due to operational needs, the ship is anchored, therefore guests will disembark from the ship using a complementary tender service that runs from ship to shore for the entire duration of the ship’s stay in port.

If the cruise itinerary includes ports where tender boats are used for shore access, please be aware that guests must be sufficiently fit and mobile to embark and disembark from the tender without assistance. This means that guests must take into consideration the use of steps, the possibility of gaps, height difference between the platform and the tender, the potential sudden movement of the tender, the dimensions and weight of the mobility device. Please be informed that crew members are not permitted to carry wheelchairs or mobility scooters into the tender. In case of any doubt about the itinerary, please feel free to reach out to our MSC Contact Center.

To inform us of your reduced mobility need, please fill in the form at the following link

Accessibility & Medical Request Form

VISUAL IMPAIRMENTS

Guests with visual impairments will find braille signs available at the entrance of the cabin door and safety instructions available in braille (on top of an English audible version). Moreover, majority of the onboard elevators' signs are in braille with the addition of the audio call signal on ships of last generation.

For guests with partial visual impairment, the digital daily programs and menus can be available in large print versions, upon request.

Service dogs are welcomed onboard our ships. Please refer to the dedicated session in chapter 1.8.

While our onboard staff is committed to providing excellent service, it's important to note that they are not specifically trained to provide daily care or assistance with personal tasks such as eating, dressing, or personal hygiene, nor can offer a 24/7 guiding service. Upon embarkation day, an orientation tour of the ship can be offered upon request together with a meeting with our staff to provide a general overview of the ship’s program and entertainment activities.

The more information is provided, the more we will be able to provide accommodation for your needs. For example, knowing the degree of visual impairment and the level of autonomy will help us to understand the level of assistance you may require and allow us to provide appropriate support.

To inform us of your visual impairment, please fill in the form at the following link

Accessibility&Medical Request Form

HEARING & SPEECH IMPAIRMENTS

In accordance with International Safety Regulations (SOLAS), guests with hearing disabilities will automatically have a TDD/TTY System kit installed in their cabin. This kit typically includes light and vibrating devices installed under the mattress of the bed, a text phone to communicate with Reception-Guest Service, and an analog alarm clock to ensure you can receive important alerts and communicate effectively. As these kits are available in limited numbers on each ship, they will be assigned on a first come, first served basis.

For minor hearing impairments, a sound amplifier is available at the main Reception-Guest Service to increase the quality of communication with our staff.

Guests can also join a cruise with a sign language interpreter to further enhance communication access. A meeting with the onboard staff on embarkation day can be requested to have a general overview of the program of the ship and entertainments activities.

To inform us of your request for your visual impairment, please fill in the form at the following link Accessibility&Medical Request Form

RESPIRATORY NEEDS

CPAP / BIPAP - If you use a CPAP or BIPAP machine, kindly ensure that your device is compatible with the ship's power supply, which is 120V/60Hz or 240V/60Hz. Outlets in guest cabins accommodate both U.S.-style and Northern European-style plugs. We recommend carrying your electrical devices onboard as hand luggage to prevent any damage during transit. Complimentary distilled water and extension cords are available onboard; however, a charge will apply if the extension cord is not returned. For safety reasons, guests are not permitted to bring their own extension cords onboard. If you require any extension cords, please request them at the time of booking.

Oxygen - Please be aware that the onboard medical centre has a limited oxygen supply, primarily intended for use by patients within the medical facility. Therefore, if you require long-term oxygen therapy, it is your responsibility to make arrangements for your regular oxygen needs while onboard.

If you require oxygen, please note the following:

Oxygen Concentrators: Like any other electrical device, oxygen concentrators must be compatible with the onboard power supply. Battery backup is recommended, and concentrators should be carried as hand luggage.

Compressed Gas Cylinders: Arrangements for oxygen cylinder supply must be made through a vendor. The maximum permitted size is E or M-24 size (680 L at 2,200 psi). For safety reasons, only one cylinder is allowed in the cabin at any time, although additional secure storage may be available upon request. Secure cylinder storage is limited and should be requested well in advance of your sailing date. You are responsible for ensuring that your supply has been delivered and safely stowed before sailing. Please be aware that oxygen cylinders may be restricted on flights, so it is your responsibility to consult with the airline prior to travel.

Liquid Gas Reservoir: Liquid oxygen reservoirs with a maximum weight of 55kg may be permitted if suitable safe storage is available onboard. This will be determined on a case-by-case basis by the Safety Department. Requests should be made at the time of booking or as soon as possible. You are responsible for filling portable cylinders, as the ship's crew is not trained to do this.

Mechanical ventilation

For guests who require mechanical ventilation, it is essential to provide detailed information at the time of booking or at least 30 days before sailing. This information should include details about the ventilator type, spare battery capacity, and the caregivers who are able to operate the equipment. We do not recommend traveling on remote itineraries, including ocean crossings, specific regions such as Antarctica or Africa, itineraries with multiple consecutive sea days, or in remote locations where resources are limited in case of device failure.

To inform us of your respiratory need, please fill in the form at the following link Accessibility&Medical Request Form

COGNITIVE IMPAIRMENT

To better anticipate the needs of our guests with cognitive, behavioural or mental health conditions, we recommend consulting with your doctor before your cruise and consider traveling with a companion for support in case of need as our staff cannot provide daily personal assistance.

• Our medical team handles emergencies, not daily care. Depending on local regulations, you might need a fitness-to-travel certificate.
• Be aware that the cruise environment has noise, crowds, and bright lights. Please take this into consideration together with the size of the ship in terms of guest capacity when choosing your cruise.

Please be also advised that children with autism are welcome in our Mini Club provided they are toilet-trained and independent, as our youth staff who are fully trained in autism cannot assist with personal care.

To inform us of your cognitive condition, please fill in the form at the following link Accessibility&Medical Request Form

Guests with food intolerances and/or allergies are asked to inform MSC Cruises of their requirements through the Special Needs Form, and, once on board, to confirm their needs at the Reception – Guest Service and/or with the Maître d’Hôtel. If informed in advance, on-board staff will be happy to assist guests in choosing dishes that do not contain foods or ingredients that could cause an allergic reaction.

MSC Cruises has obtained a certification from Bureau Veritas to provide gluten-free menus worldwide (food code: < 20 ppm*) in the main restaurants of MSC Seaside, MSC Seaview, MSC Meraviglia, MSC Preziosa, MSC Divina, MSC Splendida, MSC Fantasia, MSC Magnifica, MSC Poesia, MSC Orchestra and MSC Musica. All gluten-free recipes are prepared by skilled personnel in dedicated kitchens on board, using products stored in special areas in accordance with the "Cruises Project" of the Associazione Italiana Celiachia (Italian Coeliac Association) with which MSC works closely for the above ships, cruising in the Mediterranean and in Northern Europe. On MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica guests can find only pre-packaged gluten-free snacks such as, biscuits, croissants, sponge cakes and muffins.

Once MSC Grandiosa and MSC Bellissima are launched, we will complete the certification process with Bureau Veritas that will allow us to offer gluten-free menus on these ships as well. The process is expected to be completed within 1 month after the launch of the ships, so please check availability of gluten-free menus at time of booking.

For any other requirements not expressly mentioned in this section, please get in touch with your travel agent.

*MSC gluten free menus are suitable for gluten intolerance, but not in case of gluten allergy.

All MSC cruise ships have a well-equipped Medical Centre, supervised by a ship’s doctor and other medical personnel. The Medical Centre is open at the times advertised in the ship’s Daily Programme. Emergency services are available round the clock by calling the Medical Emergency number. Excluding emergencies, medical services carry a fee and prices are available on board. Guests who incur medical expenses during their cruise can ask their insurance company for reimbursement once ashore.

Dialysis

Guests undergoing peritoneal dialysis treatment can travel as normal, bringing with them all medicines and equipment that may be required during the cruise. The relevant medical treatment is available through the on-board medical facilities.

Equipment and machinery for haemodialysis treatment will only be carried on board by specialized independent companies on certain routes. For further information on this service, please contact your travel agent.

Pregnancy

MSC Cruises SA does not permit guests who be more than 23 weeks pregnant at any time during the cruise to sail onboard. This is for maternal and fetal safety, as specialist obstetric and neonatal care is not available on board.

Pregnant guests who will be 23 or less than 23 weeks gestation at any time during the cruise will need to submit a letter from their obstetrician/gynecologist confirming the following:

• Ultrasound confirmed expected date of delivery (EDD)
• That the pregnancy is low risk
• That the guest is fit to sail on board a ship with no immediate access to specialist obstetric or neonatal care

Letters should be sent by email to Special Needs at the moment of the booking and at least 2 weeks before sailing date. A copy must be presented at check-in on the day of embarkation.

The Minors Policy protects the safety and well-being of all passengers on board. ‘Minor’ refers to any person under the age of 18 (on cruises that do not include a port in the USA) or 21 (on voyages that do include a port in the USA). We have recently updated our Minors Policy, effective May 15th, 2025.

Infants under Two years old

Starting from 15 May 2025, infants under 2 years old are admitted on board, except on cruises starting from 11 nights onwards, for which it is required that the minor is at least 2 years old at the moment of embarkation.

What if I have booked two seven-night cruises? Does the age requirement for infants under two apply? The age requirement does not apply in case the 11 nights (or longer) cruise is the combination of two or more cruises, where the ship returns to its Home Port during the cruise

Children under 18 - 21 YEARS OLD

Are guests under 18 permitted to travel without adult supervision? MSC Cruises does not permit minors to occupy a cabin without the presence of at least one adult. For sailings within the US, guests aged 18-20 can be accommodated in a cabin alone, provided they are traveling with a guest aged 21 or older.

Who is considered an adult? To be considered an adult, passengers must be 18 or 21 years old at the time of embarkation, depending on the itinerary.

Is there an exception? Yes, an exception applies for minors under 18 traveling with one parent or legal guardian, provided the following conditions are met:

• The parent/legal guardian must specifically request at the time of booking that the minors be assigned a cabin without an adult and sign a liability waiver, which must be submitted to the Contact Centre.
• The parent/guardian is traveling with 2 to 5 minors.
• The cabin is occupied by either one minor aged 12 or older, or two minors, with the eldest at least 12 and the youngest at least 8.
• No more than two minors may occupy a cabin without an adult.

For MSC Lirica, Musica, and Fantasia class ships:

Parent/guardian and minors must stay in connecting cabins, and the balcony of the minors' cabin will be locked.

For all other MSC ships:

• The parent or legal guardian and the minor(s) shall be accommodated in connecting cabins with the minor cabin’s balcony being locked or in interior adjacent cabins**.
• The parent or legal guardian shall be required to purchase a bracelet to have access to the cabin occupied by the minor(s) at any time during the cruise.

Can guests under 21 travel alone in the US? Travellers of all nationalities must be at least 21 to travel alone on cruises embarking in the US or travelling to the US. They must have turned 21 by the time they enter a U.S. port. Guests aged under 21 must travel accompanied by their parents or a legal guardian. Otherwise, a signed authorisation letter from the absent parent must be provided when booking, along with the name of a chaperon or a designated individual in charge of the minor

Can guests aged 18-20 stay in a cabin alone? Yes, guests aged 18-20 may stay in a cabin alone if they are traveling with someone aged 21 or older, without any additional requirements.

Will I be advised regarding their their bookings not compliant with the policy? Yes, MSC Cruises will contact guests with confirmed bookings. Guests be offered the following options:

• Free Cruise Move to sailings with ports outside the US.
• Free Cruise Move to another (later) available date (on available sailings at the time of the Cruise Move) if, for this new sailing, the guests will be 21.
• Or our Standard Cancellation Policy will apply.

What happens if a new booking does not comply with the policy for US guests under 21? The guest will be offered a Free Cruise Move with new pricing or the booking will be cancelled according to the standard cancellation policy.

Spa and Gym Minors Policy

What are the guidelines and age restrictions for minors seeking treatments and services at the spa and gym on board? This procedure outlines the guidelines for minors who are wanting to participate in treatments or services offered in the SPA on board.

13 - 17 years are permitted to receive:

• Swedish Massage
• Body Scrubs
• Hands-On Facials
• Lash & Brow Services
• Waxing Services (excluding intimate waxing)
• Hair Services except Colour
• Barbering Services
• Nail Services

12 years and under are permitted to receive:

• Hair Services except Colour
• Nail Services

GYM, GYM Sauna, Fitness Classes and Personal Training Sessions

• From ages 13 years to 15 years, a parent or guardian must complete a GYM waiver and they must accompany the minor when using the GYM/GYM Sauna.
• From ages 16 years to 17 years, a parent or guardian must complete a gym waiver only.
• 12 years and under are not permitted to use the GYM, GYM Sauna, Fitness Classes or Personal Training Sessions.
• 13 - 17 years are permitted to receive: Swedish Massage, Body Scrubs, Hands-On Facials, Lash & Brow Services, Waxing Services (excluding intimate waxing), Hair Services except Colour, Barbering Services, Nail Services.
• 12 years and under are permitted to receive: Hair Services except Colour, Nail Service.

Guidelines

• Minors (17 years and under) must have their parents' consent before receiving treatments. A parent or guardian must accompany the minor to the spa, complete the waiver and then sign the final receipt with no exceptions.
• Ensure all consultation forms are stored as per procedure.
• Minors (13-17 years) receiving massage treatments and body treatments are required to wear their bathing suits during treatments and an adult must be present in the same room.
• Minors 12 years and under must be accompanied by a parent or guardian all times.
• Aromatherapy oils are not to be used on minors. Base oil only.
• Thermal Area usage is permitted to guests 18 years and above.
• Swedish Massage is the only massage that we can offer to minors.