Silver Moon

Istaknuta iskustva
Besprijekorni izleti do ikoničnih mjesta

Istražite znamenite znamenitosti i kulturna blaga kroz naša Istaknuta iskustva, poludnevne ili cjelodnevne avanture vođene stručnim vodičima. Uživajte u besprijekornim, bezbrižnim putovanjima do nezaobilaznih atrakcija — savršeno za goste koji traže praktično i ugodno iskustvo bez komplikacija.

Potpisna iskustva
Manji izleti, kreirani od strane Silversea

Ova duboko uranjajuća Potpisna iskustva pružaju privilegirani pristup i personalizirane susrete s lokalnim stručnjacima. Idealna su za one koji žele smisleno i društveno istraživanje, povezujući se s destinacijama kroz autentične gastronomske doživljaje i sporiji ritam putovanja.

Privatna iskustva
Ekskluzivni izleti za vašu grupu

Stvorite vlastitu ekskluzivnu avanturu s posvećenim vozilom, vozačem i vodičem. Istražujte vlastitim tempom, zadržite se duže ili spontano otkrijte nove lokacije. Dostupna u većini luka za poludnevne ili cjelodnevne rezervacije, Privatna iskustva savršena su za obitelji koje traže privatnost i fleksibilnost.

Prilagođena iskustva
Izleti po mjeri, dizajnirani za vas

Uživajte u personaliziranim Prilagođenim iskustvima oblikovanim prema vašim interesima, s ekskluzivnim pristupom i specijaliziranim vodičima. Naš tim brine o svakom detalju, osiguravajući nezaboravne trenutke koji nadmašuju vaša očekivanja — u potpunosti prilagođene vašem tempu i željama.

Kontinentalna iskustva
Izleti u unutrašnjost tijekom krstarenja

Upustite se u putovanja u unutrašnjost trajuća dva do tri dana do ikoničnih mjesta poput Tadž Mahala ili Angkor Wata. S uključenim letovima, smještajem i vođenim pristupom, ova uranjajuća putovanja nude rijetka iskustva izvan obale — sve uz prepoznatljivu uslugu Silversea.

Više dana na moru znači obilje odmora i opuštanja za neke, no drugi radije iskuse sve što zemlja ima za ponuditi. Naše srednjekrstarske kopnene avanture omogućuju vam da u potpunosti iskoristite svoje vrijeme s nama, a da pritom ne propustite niti jedan trenutak! Ove kratke eskapade nude raznovrsne doživljaje, razbijaju monotoniju dana na moru i pružaju dublje istraživanje izvan obale.

Welcome to the S.A.L.T. Lab, an interactive space where guests can take a deep dive into local culinary heritage and techniques. Join our talented chefs and learn how your region’s food is central to its culture. Engage in your destination through workshops, lectures, and cooking demonstrations for an authentic souvenir not available in any shop. The S.A.L.T. Lab is not just about food and flavor; it is a unique place where holistic destination immersion gives an entirely new dimension to traveling. This is where the magic happens!

Images are intended as a general reference. Features, materials, finishes, and layout may be different than shown.

How many formal nights are on my cruise, and what type of clothing is worn?

Find out what to pack. All the details are shown in the General Information section. For Silversea Expeditions guests, casual resort wear is appropriate at all times when on board, with the exception of two evenings when formal attire is required. For men, this means a jacket, tie optional.

Does Silversea offer tuxedo rental service?

No, however, the onboard boutique has a limited selection of formal wear attire for purchase.

Wheelchair guests must bring their own collapsible wheelchair. Please note that not all shore excursions are suitable for guests with impaired mobility. Silversea strongly recommends wheelchair guests travel with someone who is able to assist them both ashore and at sea as Silversea may be unable to offer special assistance. Please note that wheel-on and/or wheel-off access may not be available at some ports-of-call. Silversea reserves the right to deny boarding to any guest who failed to notify Silversea of such requirement at the time of booking.

Silversea welcomes guests with mobility needs and offers various accessibility features onboard. However, due to the nature of cruising, some destinations and excursions may present challenges. Below is a guide to help guests plan their journey.

BEFORE BOOKING

Do guests need to notify Silversea in advance about mobility needs?

Yes, guests should inform Silversea of any special assistance or mobility equipment requirements before sailing. This can be done via My Silversea under Guest Information / Special Request, or by contacting specialservices@silversea.com.

Does Silversea provide wheelchairs?

Yes, each vessel has wheelchairs available at the reception for temporary use, such as embarkation and disembarkation. Guests who require a wheelchair for the entire cruise should bring their own.

Can guests bring their own mobility equipment?

Yes, personal wheelchairs, scooters, and other mobility aids are allowed. However, guests staying in standard (non-ADA) suites should note that electric scooters may not fit through the doors.

Therefore, guests traveling with a wheelchair, scooter, or ECV are always highly suggested to book a wheelchair-accessible suite with a wider entrance door and an appropriate path of travel inside the room and accommodate the equipment. Regular Suites have a narrower entrance door and may not have the necessary interior space to accommodate wheelchairs and scooters.

What features do wheelchair-accessible suites offer?

Silversea ships offer specially designed suites for guests who require mobility assistance. These suites are equipped with wider entrance doors and appropriate paths of travel to accommodate wheelchairs, scooters, and other mobility equipment. All areas within these suites are reachable without the need for additional ramps, except for Silver Suites onboard Silver Moon and Silver Dawn and Classic Veranda onboard Silver Endeavour. In these suites Silversea offer ramp to go outside the balcony. The vessels also have wheelchairs available at the reception for guest use.

Where to find the information regarding the disabled access suites?

This information is visible under the Suite tab by suite category.

Also, can be found on the deck plan after clicking on the “View Deck Plan” tab on the ship page. The disabled access suites are indicated with the universal accessibility icon.

EMBARKATION & DISEMBARKATION

How do guests get on and off the ship with mobility equipment?

Silversea vessels have procedures in place to assist guests with mobility equipment during embarkation and disembarkation. When the gangway is flat, guests can drive their wheelchair off the ship. However, if the gangway involves stairs, our staff will provide assistance. The Safety Officer or Bridge must be informed whenever a wheelchair is involved in disembarkation or boarding, and our crew members are available to assist guests in need.

Is assistance available for boarding?

Yes, but guests who require full-time assistance should travel with a companion, as Silversea does not provide dedicated personal caregivers. Butlers can assist with getting to the gangway or dining venues but do not provide continuous mobility assistance.

ONBOARD

Silversea’s ships are designed for accessibility, featuring:

• Wide gangways to accommodate most wheelchairs and scooters
• Accessible public restrooms
• Wheelchair seating in dining venues, bars, and the Venetian Lounge
• Braille/tactile signage for visually impaired guests in elevators, stateroom numbers, and staircases

How does Silversea assist disabled guests in their suites?

Silversea butler can provide reasonable assistance to guest getting to and from the gangway, and to and from a restaurant, however Silversea does not offer full-time wheelchair service and/or staff fully dedicated to providing Guests with wheelchair assistance. Guests traveling on their own wheelchair should be assisted only when requested and are recommended to travel with an able bodily companion.

GOING ASHORE

Are all ports wheelchair accessible?

Not all ports have wheelchair-friendly infrastructure. In some destinations, tender boats or on Silversea Expeditions Zodiacs are required for disembarkation, and wheelchairs or mobility scooters cannot be accommodated in these cases.

Can guests arrange private accessible transportation in port?

If available, private wheelchair-accessible vehicles can be arranged. In some ports, shuttle buses may be wheelchair accessible, but availability is not guaranteed.

Does Silversea offer wheelchair-accessible shore excursions?

Until now we have been offering dedicated “Wheelchair Accessible Excursions” in some areas of the world., These tours are operated by wheelchair accessible vehicles and include only wheelchair accessible venues. These tours are mainly offered in Europe and the US. If you have any questions or concerns regarding shore excursion suitability, please contact the Shore Concierge (shoreconcierge@silversea.com) before your voyage or visit the Shore Concierge desk for more detailed information once onboard.

Wheelchair accessible shore excursions are indicated on the website with the universal accessibility icon.

Are there alternatives for guests with limited mobility?

In almost every port, Silversea offers low-activity excursions specially designed for mobility challenged guests, who can negotiate the steps on and off the coaches.

Is there any destination that is not recommend to guests with disabilities?

The more exotic destinations, like Asia, South Africa and South America it is recommended to guest to book a private vehicle due to the lack of infrastructure, for example wheelchair accessible vehicles are very rare to find and museums, restaurants and popular attractions are not often completely accessible.

Does Silversea offer wheelchair-accessible transportation between the ship and visiting site?

If available in the port yes, however this is not often available.

How Silversea assist disabled guests during excursions?

If wheelchair accessible excursions are not available, it is recommended to guests to book a private vehicle where they can have a dedicated guide and driver who can give them full attention. On regular shore excursions, the guide must look after all guests and may not be able to fully assist disabled guests.

Ako imate posebne prehrambene zahtjeve, Silversea će učiniti sve da udovolji vašim željama. Molimo vas da Silversea obavijestite o svojim potrebama putem Obrasca za informacije za goste najmanje 75 dana prije polaska. Obavijest pošaljite na specialservices@silversea.com

Svaki brod tvrtke Silversea opremljen je Medicinskim centrom, u kojem su na raspolaganju liječnik i medicinska sestra dostupni 24 sata dnevno tijekom plovidbe. Dok je brod usidren, dodatna hitna medicinska skrb može se osigurati putem lokalnih zdravstvenih ustanova. Gosti mogu biti terećeni za medicinske usluge i lijekove korištene tijekom liječenja. Medicinski centar nije namijenjen niti dizajniran za kontinuirano liječenje postojećih zdravstvenih stanja ili za dugotrajnu intenzivnu njegu, a Silversea ne snosi odgovornost za dijagnozu, liječenje ili usluge koje pruža medicinsko osoblje na brodu.

Svi gosti dužni su prilikom rezervacije pisano izvijestiti Silverseu o sljedećem:

• Bilo kojem tjelesnom ili mentalnom stanju koje može zahtijevati medicinski ili stručni tretman ili pažnju tijekom putovanja
• Bilo kojem stanju koje može učiniti gosta nesposobnim za putovanje ili koje može zahtijevati posebnu skrb ili pomoć
• Bilo kojem stanju koje može predstavljati rizik ili opasnost za gosta ili druge osobe na brodu
• Bilo kojem stanju koje može zahtijevati kisik iz medicinskih razloga
• Bilo kojoj namjeri ili potrebi za korištenjem invalidskih kolica na brodu.

• Silver Nova, Silver Ray: Dusk Bar (lijeva strana broda);
• Silver Muse, Silver Spirit: Panorama Lounge (lijeva strana) i Pool Grill (lijeva strana);
• Silver Moon, Silver Dawn: Panorama Lounge (desna strana) i Pool Grill (lijeva strana);
• Silver Shadow, Silver Whisper: Panorama Lounge (desna strana) i Pool Grill (desna strana);
• Silver Cloud, Silver Wind: Panorama Lounge (lijeva strana) i Pool Grill (lijeva strana);
• Silver Origin: na otvorenoj palubi 4, krma;

Silversea ljubazno moli sve goste da poštuju područja gdje je pušenje zabranjeno.

Svi brodovi Silversea opremljeni su bežičnim (Wi-Fi) pristupom internetu. Možete koristiti vlastito prijenosno računalo za surfanje internetom i provjeru e-pošte na Wi-Fi lokacijama diljem broda ili iz udobnosti i privatnosti svoje suite. Računala, e-pošta i pristup internetu također su dostupni na brodu u Internet Caféu. Važno je razumjeti da su telekomunikacijske usluge na moru putem satelita i značajno se razlikuju od brzih veza na kopnu. Signal putuje na sličan način kao radio valovi, ali na mnogo većim udaljenostima. Stoga pristup internetu na brodu nije zajamčen u svakom trenutku. Satelitske komunikacije također su podložne vremenskim uvjetima i lokaciji broda. Posebno je internetska usluga iznimno nestabilna u Arktiku. Gosti na ekspedicijskim krstarenjima do/iz Svalbarda trebaju biti spremni na odsutnost komunikacije tijekom cijelog boravka na brodu.

Usluga mobilne telefonije na brodu omogućuje vam upućivanje i primanje poziva, slanje tekstualnih poruka i korištenje odabranih podatkovnih usluga na vašem mobitelu čak i kada ste daleko od kopna. Vaš pružatelj usluga mobilne telefonije naplatit će vam pozive i/ili poruke, što se može pojaviti kao roaming troškovi. Imajte na umu da je mobilna usluga u Arktiku u najboljem slučaju nestabilna. Gosti na putovanjima do/iz Svalbarda trebaju biti spremni na odsutnost komunikacije tijekom cijelog boravka na brodu. Kliknite ovdje za više informacija o Silversea usluzi mobilne telefonije.

Hoće li moji uređaji raditi na brodu?

Za najbolji uspjeh, pripremite svoje uređaje PRIJE polaska iz doma:

• Naučite kako uključiti i isključiti Wi-Fi i mrežne (mobilne/celularne) veze na svakom od svojih uređaja.
• Kontaktirajte svog pružatelja mobilnih usluga kako biste potvrdili da je uspostavljen roaming ugovor sa Silversea Cruises i raspitajte se o cijenama. Naučite kako omogućiti međunarodni roaming.
• Postavite e-mail račun ako ga već nemate.
• Budite sigurni da znate svoje korisničke podatke i lozinke koje ćete možda trebati.
• Prebacite postavke na najosnovniju opciju koja prikazuje manje grafike i brže se učitava.
• Izvršite sve softverske nadogradnje i isključite automatska ažuriranja tijekom trajanja krstarenja.
• Preuzmite knjige, audioknjige, glazbu, filmove, igre, aplikacije i slično što biste mogli poželjeti tijekom krstarenja.
• Korisnici Facebooka trebaju označiti i planirati korištenje M.Facebook.com ili Touch.Facebook.com jer imaju manje grafike i brže se učitavaju.
• Ne zaboravite ponijeti sve potrebne kabele za napajanje/vanjske baterije, kabele za prijenos fotografija s fotoaparata, adaptere i slušalice za svaki od svojih uređaja.

Hoću li moći preuzimati videozapise i slušati glazbu putem streama?

Neke web stranice i usluge mogu biti ograničene zbog ograničene propusnosti. Preuzimanje videozapisa, knjiga i filmova ili korištenje Skypea primjeri su usluga koje zahtijevaju veliku propusnost i mogu biti frustrirajuće umjesto ugodne, stoga ih treba izbjegavati. Planirajte koristiti internet samo za slanje e-pošte i pregledavanje weba.

Kako me netko može kontaktirati na brodu?

U slučaju hitnosti kod kuće, prijatelji i obitelj ne bi trebali zvati vaš mobitel. Broj za kontakt sa kopna na brod, naveden u vašim konačnim dokumentima o krstarenju, najbolji je način da vas se dosegne dok ste na brodu. Kliknite ovdje za više informacija o usluzi Dial A Ship, alternativnoj opciji za kontaktiranje brodova na moru, bilo gdje u svijetu.