Question 1

What type of cruising does Hapag-Lloyd Cruises offer and what makes them stand out?

Accepted Answer

Hapag-Lloyd Cruises offers ultra-luxury and expedition cruising aboard a small fleet that includes the EUROPA 2 (named best cruise ship in the world by Insight Guides) and the HANSEATIC expedition ships. They stand out with an almost 1:1 guest-to-crew ratio, perfection in every detail from dining to wellness, and the ability to reach remote and inaccessible destinations thanks to the shallow draught of their fleet.

Question 2

What destinations does Hapag-Lloyd Cruises sail to and what itinerary lengths are available?

Accepted Answer

Hapag-Lloyd Cruises sails to Europe, Asia (including Japan), Alaska, the Caribbean, Central America, the Pacific, and even the Antarctic via expedition voyages including the legendary Northwest Passage. Itinerary lengths range from approximately 13 days (Alaska Inside Passage) to 29 days (Northwest Passage expedition), with various options in between.

Question 3

What is included in Hapag-Lloyd Cruises's cruise fare?

Accepted Answer

Hapag-Lloyd Cruises operates on a largely inclusive luxury model. Fares start from around EUR 8,990 per person (SILVER fare, double occupancy) for shorter voyages and go up significantly for expedition routes. The fare structure includes SILVER and PLATINUM tiers, with expedition cruises including charter flights where applicable. Dining in all onboard restaurants is included in the fare.

Question 4

What dining, entertainment, and wellness options are available on Hapag-Lloyd Cruises?

Accepted Answer

The EUROPA 2 features seven award-winning restaurants including Serenissima (Italian-Mediterranean), Weltmeere (haute cuisine), Sakura (Japanese sushi), Tarragon (French bistro), Elements (Asian), and the Yacht Club (al fresco dining), all with no fixed seating and relaxed mealtimes. The ships also offer luxurious spa and wellness areas, entertainment programmes, a pool area, and a 120-dish vegetarian menu created by Corporate Executive Chef Michael Hoffmann.

Question 5

What shore excursions does Hapag-Lloyd Cruises offer and are they included in the fare?

Accepted Answer

Hapag-Lloyd Cruises offers fascinating shore tours and excursions, including Zodiac rides and hikes on expedition voyages to remote destinations like the Antarctic and Northwest Passage. On expedition cruises, many excursion activities such as Zodiac landings are typically included, while on luxury cruises aboard the EUROPA 2, shore excursions are generally available at an additional cost.

Question 6

Who is Hapag-Lloyd Cruises best suited for?

Accepted Answer

Hapag-Lloyd Cruises is best suited for discerning travellers seeking ultra-luxury and expedition experiences with exceptional service. The EUROPA 2 appeals to guests who are young or young at heart, value quality and sustainability, and enjoy gourmet cuisine in an elegant yet casual atmosphere. The expedition ships attract adventurous travellers who want to explore remote, rarely visited destinations in comfort.

Question 7

Does Hapag-Lloyd Cruises have a loyalty program or special promotions?

Accepted Answer

Hapag-Lloyd Cruises offers limited-time SILVER fare promotions on select voyages, providing reduced pricing for early bookings. They also operate a loyalty programme for repeat guests that provides benefits such as onboard credits and fare reductions on future cruises. Guests are encouraged to book early to secure the best available fare tiers.

Question 8

Does Hapag-Lloyd Cruises include Wi-Fi, and what is their cancellation policy?

Accepted Answer

Hapag-Lloyd Cruises provides Wi-Fi onboard their ships, though availability may be limited in remote expedition areas such as the Antarctic and Northwest Passage. Cancellation policies vary by fare type and voyage; guests should consult the specific booking terms for their chosen cruise or contact Hapag-Lloyd Cruises directly for detailed cancellation conditions.

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