Smoking Policy Cabins and suites Smoking is not permitted in any of the cabins or suites. Smoking is permitted on the private balcony/veranda. Smoking on board Smoking is not permitted in any public areas. You may smoke cigarettes, cigarillos, pipes and cigars in the Invisible Lounge (Deck 4). There is also a designated outdoor smoking area on the port side of both ships near the pool. The smoking of pipes and cigars is only permitted in the Invisible-Lounge. Can I buy cigarettes and cigars on board? A range of cigarette brands is available for you to purchase on board our ships. Depending on the cruising area, these may also be offered duty free. On board our expedition ships HANSEATIC nature, HANSEATIC inspiration & HANSEATIC spirit, you will find a small selection of cigars.
Smoking Policy
Travel without barriers Disabled Cabins Every ship has one cabin with fully accessible layout and equipment (cabin 404, size approximately 36 m² (387 ft²) Can I bring my own wheelchair on board? Please refer beforehand to our information relating to disabled guests (see previous item). To ensure the smooth processing of your booking, please submit the forms "Bringing your own wheelchair" and "Information and requirements for disabled passengers" (see previous item) together with your booking form. You can send the forms to us by email or through the post at: Hapag-Lloyd Cruises, a TUI Cruises GmbH company Heidenkampsweg 58 20097 Hamburg Germany Phone +49 40 307030 - 70 Email salesteam@hl-cruises.com Please also refer to our information under the item "Arrival and departure". As a wheelchair user, can I participate in tender and Zodiac rides? Please note that participating in shore activities and going out in the Zodiacs (subject to weather conditions) may not be possible for guests with physical limitations. We reserve the right to restrict participation in group activities to guests who can manage the entire activity without problem and without external assistance. Unfortunately, guests who are dependent on a wheelchair cannot travel in the Zodiacs. To ensure that you experience a relaxing cruise where everything goes smoothly, before booking please provide us with details of your physical impairment and enquire as to whether we can meet your individual needs. If I have a personal disability, can I participate in shore excursions? Please note that participating in shore activities and going out in the Zodiacs (subject to weather conditions) may not be possible for guests with physical limitations. We reserve the right to restrict participation in group activities to guests who can manage the entire activity without problem and without external assistance. To ensure that you experience a relaxing cruise where everything goes smoothly, before booking please provide us with details of your physical impairment and enquire as to whether we can meet your individual needs.
Disabled Facilities
Language Onboard language is German and English.
Services
Medical Facilities Is there a doctor on board? In the event of any health problems, our ships have a ship’s hospital equipped with modern medical facilities which is under the direction of an experienced ship’s doctor. Please refer to the consultation times displayed on board. Can I obtain medication in the on-board hospital? There is a basic inventory of medications on board. We ask our guests to bring adequate quantities of any medications they require with them. How do I settle the invoice for the on-board hospital? The treatment on the ship is a treatment which is equivalent to a visit to a doctor abroad (flag state Malta). We therefore recommend that you take out private international health insurance. Payment will be through your on-board account. Hapag-Lloyd Cruises cannot accept liability for the reimbursement of the full amount of the treatments from your respective personal health insurance.
Medical Facilities
Dress Code On board On an expedition cruise, everything revolves around experiencing the natural and there is a sporty and elegant atmosphere of exploration. This is the motto in all our restaurants for evening dining. On special occasions (such as Christmas) and for welcome and farewell evenings, we recommend wearing a jacket. Please consider the following in our restaurants, bars and lounges: Swim wear and bathrobes (including bathing shoes) are not allowed in the restaurants, bars and lounges Sportswear and outdooe clothes are not allowed during dinner time Shorts and open shoes (for men) are not allowed during dinner time on deck 4 Ashore When you go ashore, you should wear comfortable and practical clothes to suit the particular cruising area. Sturdy, flat shoes are essential – both for on board the ship and when you are ashore. In order to protect yourself from spray when on board the Zodiac, please take waterproof trousers or overtrousers without Velcro if possible with you (especially for expeditions in the polar regions, we recommend avoiding clothing with Velcro as to ensure that flora and fauna are not carried into regions where they are not indigenous). A protective waterproof bag is useful for your smartphone/camera equipment. For routes in warm waters, please remember to bring enclosed, sturdy beach shoes or waterproof trekking sandals that allow you to walk well and safely. These are also essential for the Zodiacs. Do you provide rubber boots? On our expedition ships, rubber boots in sizes 33 to 52 are provided on a loan basis for wet landings in the Antarctic and Arctic. When cruising in the Arctic and Antarctic, please note that rubber boots must be washed in a rubber boots washer when leaving or boarding the ships. Are parkas provided? Depending on the cruising area, parkas are also provided on board the expedition ships (and at times also on the EUROPA) for loan throughout the entire cruise. The parkas are available in American sizes S–XXXL and are not available for purchase.
Dress Code
Age Restrictions HANSEATIC nature & HANSEATIC inspiration & HANSEATIC spirit: Six years Age recommendation for voyages for young discoverers: 10 to 17 years
Age Restrictions
Medical Devices Can oxygen/sleep apnoea equipment be taken on board? Your safety and health are particularly important to us. We would therefore like to point out that only sleep apnoea, inhalation and respiration devices and oxygen concentrators that work with ambient air are permitted on board the Hapag-Lloyd Cruises fleet. For safe operation, these electrically operated devices must have a frequency of 50-60 Hz (a frequency of only 50 Hz is not sufficient). Therefore, please check your device in good time before travelling! (For details, please refer to the technical data sheet or ask the manufacturer or dealer of your device). The power supply on a ship is not identical to the household power supply on land. Consistent quality of the main power cannot be guaranteed on board. As a result, we cannot guarantee the smooth functioning of any devices brought on board and cannot be held responsible for any damage resulting from a possible functional impairment or variable quality of the mains current. Furthermore, we cannot carry out any repairs on board. The carriage of portable oxygen concentrators in conjunction with pressurised gas cylinders, oxygen gas cylinders and liquid oxygen devices is generally not permitted for safety reasons. The devices must be registered directly at the time of booking, at the latest four weeks prior to the start of the cruise. To do so, please use the form below and send it to salesteam@hl-cruises.com or to the following address: Hapag-Lloyd Cruises, a TUI Cruises GmbH company Heidenkampsweg 58 20097 Hamburg Germany Phone +49 40 307030 - 70 Is it permitted to take syringes with me? f you are dependent on injections with medical needles and syringes for health reasons, please let us know before you start your journey. To eliminate the risk of injury for you and our crew, we will be happy to provide you with an appropriate container. The containers are disposed professionally at the end of the journey. Please do not throw medical needles and syringes in the rubbish. If you wish to take medical needles and syringes with you, please sign the "Questionnaire for the registration of medication and syringes" and send it to us. You can send us the form by e-mail or by post: Hapag-Lloyd Cruises, a TUI Cruises GmbH company Heidenkampsweg 58 20097 Hamburg Germany Phone +49 40 307030 - 70 E-mail salesteam@hl-cruises.com Is it permitted to take medication with me? If, for medical reasons, you need to take medication with you or medication that is considered a narcotic, please inform us of this before the start of the cruise. Please complete and sign the questionnaire "Registration of medication and syringes" and send it to us. It is generally not possible to store your own medication in the Hospital. The minibar is at your disposal for cooling on board the ship. You should also always carry a current medical certificate from your doctor stating your particular situation when travelling. Such a medical certificate, which should be written in English when travelling to a foreign country, can help to avoid misunderstandings in the event of a customs inspection. Detailed information on patients taking anaesthetics with them when travelling abroad can also be found on the website of the Federal Institute for Drugs and Medical Devices. You can send us the form by e-mail or by post: Hapag-Lloyd Cruises, a TUI Cruises GmbH company Heidenkampsweg 58 20097 Hamburg Germany Phone +49 40 307030 - 70 E-mail salesteam@hl-cruises.com
Medical Facilities Packing Tips & Information
What is included A distinction is made in our published prices between cruise only and cruise including arrival and departure package. Please note that for selected expedition cruises (for example, the Antarctic) the cruise price (cruise only – from/to the pier) may additionally include charter flights. You will find details about charter flights and individual services included in the arrival and departure packages in the itinerary for the cruise concerned. The cruise price (cruise only) for our expedition ships HANSEATIC nature, HANSEATIC inspiration and HANSEATIC spirit includes the following: Expedition in the booked category International gourmet cuisine – full board (early-bird breakfast, breakfast, bouillon, afternoon coffee/tea time, lunch and dinner (three restaurants to choose from in the evening with flexible opening hours), selected softdrinks All landings and rides in the ship’s own Zodiacs Experienced experts from various disciplines accompany every cruise, give presentations and multimedia lectures, provide well-informed answers to questions about the cruising area and take part in the Zodiac landings/rides Use of the interactive Ocean Academy with individual knowledge formats Extensive sports programme: fitness area with ocean view, course programme, additional sports activities on shore depending on the destination (booking a personal training is subject to a surcharge) Equipment for loan: one pair of binoculars and two sets of Nordic Walking poles in the cabin itself, furthermore warm parkas, rubber boots, snorkelling equipment German- and English-speaking ship and expedition management as well as German- and English- speaking service crew OCEAN SPA with Finnish sauna with an ocean view, steam sauna, indoor and outdoor relaxation area (spa treatments and hairdresser at a surcharge) In every cabin: welcome champagne, mini bar restocked daily with a selection of softdrinks (additional selection of spirits in the Junior and Grand Suites), coffee machine (tea on request), 24-hour cabin service Flat-screen television with information and entertainment programme Personal email account (including your own email address on board), Internet free of charge for one hour per guest and day; service depends on satellite positioning, especially in polar regions) Comprehensive pre-cruise information – for example handbooks about the Arctic, the Antarctic, the Amazon and the South Seas, as well as expedition maps Information about harbours and destinations (where available) in the cabin Harbour and airport fees Are beverages on board included in the price? On board our new expedition ships HANSEATIC nature, HANSEATIC inspiration und HANSEATIC spirit: Soft drinks are available free of charge from the mini bar in your cabin/suite and are restocked daily. In the Grand Suites and Junior Suites, you can also enjoy a selection of fine spirits free of charge. On all our ships, coffee and tea specialities, selected softdrinks plus a bottle of champagne to welcome you are also included. In addition, we provide bottled water for shore excursions.
What's Included
Weddings on Board Can I get legally married on board? On board Hapag-Lloyd Cruises ships, we offer legally valid weddings at sea. The captains of the ships are officially authorized to conduct marriage ceremonies in international waters, which are fully recognized in Germany even after the cruise. The marriage at sea is made possible through a special provision in Maltese marriage law, which also applies to the ships sailing under the Maltese flag, such as EUROPA, EUROPA 2, HANSEATIC nature, HANSEATIC inspiration, and HANSEATIC spirit. Please, click here for further information.
Services
