MSC Armonia

You’d normally have to travel to New York to see top-end shows, but thanks to our Broadway-style theatres you can enjoy superlative entertainment with an international line-up of artists without having to leave the ship. Take your pick from a fabulous programme, there’s sure to be a show you love.

Experience life on board our cruise ship, where sparkling pools invite you to relax and experience unforgettable moments. Sunbathe on deck, dive into crystal clear waters and enjoy a unique atmosphere designed for your perfect escape. Life on board offers endless entertainment and peaceful escapes, making every moment truly special.

Welcome to MSC Casino Cruises, where Vegas-style games promise a thrilling holiday experience.

Friendly staff await to provide you with exceptional service while a modern design and comfortable amenities create a welcoming atmosphere.

Whether you're an expert high roller or a novice player, an array of games ensures endless enjoyment for all skill levels. Learn to play like the pros as you master the classics with gaming lessons in blackjack, poker, roulette, and dice. So, try your hand at high-stakes gambling where you might just become our next jackpot winner.

Cruise casino games

Step onto the casino floor for non-stop excitement from our extensive gaming collection. A mix of slot machines and table games as well as bingo and lottery opportunities create an electrifying atmosphere where the thrills are big, and the payouts are bigger.

Bingo and Lotto
Or purchase a lottery ticket for an opportunity to go home with a windfall. Pick your numbers or let fate decide with the quick-pick option, then buckle up for the excitement as you await the winning combination to be revealed in the daily drawing. Simply match all five numbers to become our next big lotto winner.

Live table games
Experience the excitement of live table games while at sea. From blackjack and craps (on selected ships in the USA) to baccarat and adrenaline-inducing roulette, our cruise ship casino offers all the classic games to create an energetic environment of endless possibilities.

Slot machines

Whether you enjoy dabbling with penny slots or prefer to risk it all with high-limit games, a selection of over 2,000 slot machines throughout our fleet ensures you will find a game that suites your playing style. Both fixed and progressive jackpots promise a thrilling time as you try your luck to win it all. Insert your ship card into the machine while playing to instantly start earning Dream Points.

Located on Deck 12.

Located on Deck 6.

Located on Deck 6.

While away a few enjoyable hours of game play at the Arcade on board the ship. Pit your wits and skill against those of your friends in any number of typical arcade options, including video games, pinball and more. Great fun guaranteed.

Duty Free

Objevte vše, co nabízí obchod Duty Free, a to za ceny bez daní a poplatků*.

Můžete si vybrat z prvotřídních mezinárodních tabákových výrobků, technologických produktů, kvalitních vín, čokolády, kosmetiky a nezbytností na cesty.

Náš odborný personál vám poskytne veškerou pomoc, kterou potřebujete k dokonalému výběru.

*Vždy vám nabízíme nejnižší ceny bez daní a poplatků v souladu s místní legislativou

MSC Logo Shop

Vdechněte své plavbě kouzlo s dárky, které vyvolají magické vzpomínky na vaši cestu po vlnách! Prozkoumejte MSC Logo Shop, kde najdete vše od gadgetů přes knihy až po originální dárky! Právě zde v MSC Shopu objevíte i maskota MSC DOREMI.

Šperky

Ráj všeho, co září; představující designy ze zlata, stříbra, drahých i polodrahokamů a hodinek.

Zamilujete si široký výběr šperků, ideálních jako výjimečný dárek nebo pro potěšení sebe sama, a to za ceny, které vám rozzáří oči ještě více.

Módní butik

Prohlédněte si nejnovější kolekce pro muže, ženy i děti, spolu s pestrou škálou doplňků pro každý vkus. Využijte odborné poradenství našeho personálu, který vám pomůže najít něco výjimečného pro vaše blízké, bez ohledu na jejich věk či styl!

Doplňky

Špičkové italské značky jako Armani, Coccinelle, Furla a Fusaro se setkávají s mezinárodními jmény jako Radley London, Calvin Klein, Lacoste, Tommy Hilfiger a Ralph Lauren.

Zde jistě najdete inspiraci pro elegantní kabelky a doplňky, které podtrhnou váš styl!

MSC Factor
Think you’ve got what it takes to be a star in our on-board talent competition, The MSC Factor? Then come and showcase what you can do in the most exciting talent show at sea. Whatever your specific talent may be, don’t be shy – come and show the world what it’s been missing.

Beer Festival
Fun-packed festive celebrations with a Bavarian flair - decorations, costumes, games, music and of course beer. There’s even a Master of Beer competition and a 6-metre-tall inflatable beer mug.

Sailaway Party
A start-of-the-cruise event celebrating the ship's departure, led by the Entertainment Team and Dancers in a spectacular Costume Parade.

Masterchef
The world's best-loved food show awaits you on the MSC Cruises fleet! Experience the adrenaline-fuelled creativity of an extraordinary on-board cooking competition for adults and junior guests.

Theme Parties
We organise various daytime and evening Theme Parties on board. You may wish to bring bright fun clothes for the Sunshine Party and something white for the White Party.

MSC Aurea Spa boasts an exotic interior of natural stone, precious woods and rich mosaics, and is equipped with specific and massage treatment suites. Being pampered by a traditional Balinese Massage is a truly unique experience. Thanks to a blend of scented essences and aromatic oils, your body is enveloped in an endlessly peaceful and relaxing aura. 

Thermal Area
Start your wellness journey in our on board thermal area and achieve a lasting feeling of absolute well-being that will stay with you well beyond your cruise. Our thermal experiences are designed to slowly raise your body temperature while you relax, taking full advantage of the holistic and therapeutic benefits of water and heat.

Please note:
In order to grant the best experience to our guests, all Thermal Area experiences are available by appointment only.

Pregnant guests are not permitted to use any heat treatments within the Thermal Area.

The image is representative only; the size layout and furniture may vary.

You can enjoy the expertise of highly specialised staff in aesthetic treatments to offer you excellent results and improve the relaxing effects of your cruise. Customise your cruise with the best treatments for your body. Unwind and feel fantastic! 

Hair Salon
Refresh your look with a new hairstyle! There are different packages which include a personalised shampoo & conditioning mask, a haircut and a single-process colour treatment. Leave the salon styled and ready for a great evening on board.

Barber Shop

Inside the MSC Aurea Spa there’s a dedicated Barber Shop to keep you looking at your best during your time on board! Leave the salon styled and ready for a great evening.

The image is representative only; the size layout and furniture may vary.

Basketball
Come to the outdoor basketball court at the Sport Centre for a chance to hang out with friends, have fun shooting hoops and enjoy a full-body workout at the same time. You may not make the latest line-up of the Harlem Globetrotters, but you’re sure to have a great time.

Five-a-side Football
Fancy a game of footy? Your wish can be granted at the outdoor five-a-side football pitch at the Sport Center. Team up with some friends or family and play a match against another on-board team. A great way to have fun, get active and turn strangers into friends.

Volleyball
Fast-paced, energetic and a ton of fun to play, volleyball is one of the world’s most popular team sports and one you can enjoy at the outdoor volleyball court at the on-board Sport Centre. Burn some calories and get a thorough cardio-vascular workout while you land a kill and beat the opposing team.

Tennis Court
Anyone for tennis? Play to your heart’s content at the outdoor or indoor tennis court of our on-board Sport Centre. Tennis is ideal for getting some healthy activity, honing your hand-to-eye coordination and having loads of fun. Game, set and match to you.

Power Walking Track

Enjoying time off on your cruise doesn’t need to mean letting your fitness routine slide, so gear up and rendezvous with the power walking and jogging track on deck to get your daily exercise fix while also savouring outstanding ocean views.

Minigolf
You’ll need to combine hand-to-eye coordination with a deft, light touch to get around our entertaining open-air mini-golf course on board the ship. Get together with your friends and family to see who has what it takes to be crowned the mini-golf King or Queen.

Shuffleboard
Shuffleboard is located on Deck 13.

Sports Tournaments

• Tennis Tournament - if you've got a killer backhand then why not enter our onboard tennis tournament? It might not be Wimbledon but it'll serve up a great workout and possibly a taste of glory, too
• Soccer Tournament - can you kick it? Yes you can! Sign up for the onboard soccer tournament and show off your skills. Your team needs you, so get involved.
• Volleyball Tournament - unleash your competitive side in our very own onboard volleyball tournament. Quick reactions and impressive reach could lead you and your team to glory!
• Basketball Tournament - ready to shoot some hoops? Then enter our onboard basketball tournament. Get involved and prepare for glory!
• Ping Pong Tournament - pick up a paddle and prepare for battle! The ping pong tournament is on and you're invited. Ready for the challenge? See you there!
• Table Soccer Tournament - if you're a fan of football in the miniaturized form known as foosball why not enter today's tournament? Just remember the golden rule - no spinning!

Exclusively for adults, this calm, quiet and peaceful retreat can be found on the Sun Deck.

ACCESSIBILITY

Please review the details below regarding different accessibility needs. This will help you to determine whether the accommodation we are able to provide is right for you and your party to travel safely and comfortably. Any accessibility or medical request can be flagged by completing the Accessibility&Medical Request Form available HERE and at all accredited travel agencies. This information should be provided at time of booking but no later than 30 days prior to sailing

• If you are pregnant, the information should be provided at least 2 weeks before sailing date
• For service dogs this is required at least 60 days before the sailing date.
• Note that due to the complexity of the Worldcruise itinerary, early deadlines apply.

This allows us time to provide the best possible service for our guests, which is determined by the facilities and resources on board each ship. If we do not receive timely notification, MSC Cruises cannot guarantee the requested accommodation. However, we will always strive to ensure every guest receives the accommodation they need to enjoy their time onboard. Due to the limited availability of accessible accommodation, guests are recommended to notify us as soon as possible as they will be allocated on a first come, first served basis.

if you booked through our website, the documentation should be sent to the following email address: specialservicesuk@msccruises.co.uk. However, If you booked your cruise through a travel agency, the documentation should be sent directly to your travel agent.

REDUCED MOBILITY

For guests who primarily use a wheelchair or mobility scooter, we highly recommend reserving a cabin for guests with disabilities or reduced mobility. These cabins are specifically designed with enhanced accessible features, including handrails for support, ramps for easy balcony access, lower shelves for convenient storage, spacious wet-room-style bathrooms, and wider entrance doors for smoother navigation. These thoughtful features are incorporated to cater to the unique needs of individuals with reduced mobility, promoting a more comfortable and independent experience.

While standard cabins may be suitable for guests with minor mobility impairments or those who do not require a wheelchair to move around the cabin, they are not suitable for guests who rely on a wheelchair as their primary means of mobility. Since availability of reduced mobility cabin is limited, and requests will be accommodated in a first come, first served basis, it is important to request it as soon as possible and consider also the possibility of considering eventually a different sailing date. If you choose to book a standard cabin, you are acknowledging that you can stand for brief moments and take a step without a mobility device and can access the bathroom area without additional supports (a shower stool can be requested, if needed). If you use a wheelchair or scooter, it’s essential to verify that your wheelchair meets our size restrictions.

The wheelchair should not exceed 50cm (20 inches) in width, have a weight limit of 45kgs (99 pounds), and, when folded, should not exceed 50cm (20 inches). These limitations are in place to ensure safe manoeuvrability and storage within the cabin space. For safety and convenience, wheelchairs, mobility scooters, and other assistive mobility devices must be stored inside your cabin when not in use. They cannot be stored in the hallways. Please take this into consideration when booking a regular cabin.

This policy aligns with International Safety Regulations and helps maintain clear and safe passageways throughout the ship.

Given the strict International Safety Regulations governing cruise ships and the limited capacity for carrying assistive mobility devices, it is imperative that you declare any wheelchairs or scooters you intend to bring onboard at the time of booking or as soon as you become aware of the need to bring them. This advance notice enables us to assess space availability and make the necessary arrangements to accommodate your device. Failure to provide this information at the time of booking may, regrettably, result in your device being denied boarding, a situation we are committed to helping you avoid.

To further support guests with reduced mobility, MSC Cruises offers a range of services:

Mobility Aids: Guests are welcome to bring manual or electric wheelchairs or scooters, as well as other mobility aids such as canes, rollators, walkers, and crutches, which need to be stored inside the cabin. Please be reminded to communicate it during your cruise reservation through the Accessibility&Medical Request Form. If you plan to bring an electric wheelchair or scooter, please specify the type of battery it uses (gel, dry, or lithium). For safety reasons, wet batteries are not permitted on board MSC ships.

Please confirm the dimensions of the specific vessel on which you will be sailing to ensure your mobility device comfortably navigates through the cabin door.

Wheelchairs are available on board our ships, for the use of guests during embarkation and disembarkation only, or in case of emergency. Guests that require constant use of a wheelchair or any other form of support must bring their own equipment with them. It is the responsibility of the guest to check with the relevant producers/suppliers that this equipment is safe to take onboard and use on a cruise ship, and to organise both its delivery to the departure terminal in good time for embarkation, and its collection at the end of the cruise.

• Cabin Amenities: Upon request, we can provide a shower stool in standard cabins to enhance comfort and safety.
• Shore Excursions: MSC Cruises offers "Easy & Accessible" tours specifically designed for guests with reduced mobility. We recommend inquiring about the availability of these tours at the time of booking, as they may vary depending on the destination.
• Embarkation and Disembarkation Assistance: Please be informed that outside the cruise terminal assistance is not guaranteed. However, assistance is available from the ship to the pier and vice versa at ports of call, but once ashore MSC will no longer be able to provide assistance, and guests will need to be able to enjoy their visit autonomously.
• Airport and Flight Assistance: If you have booked your flights through MSC Cruises, you are requested to notify us at the time of the booking about any accessibility needs.
• Accessible transfers: Should you need to purchase a transfer from the airport to the cruise terminal and vice versa, please ensure you request an accessible transfer via your travel agents or our MSC Cruises Contact Centre.

Tender Service: In some ports, due to operational needs, the ship is anchored, therefore guests will disembark from the ship using a complementary tender service that runs from ship to shore for the entire duration of the ship’s stay in port.

If the cruise itinerary includes ports where tender boats are used for shore access, please be aware that guests must be sufficiently fit and mobile to embark and disembark from the tender without assistance. This means that guests must take into consideration the use of steps, the possibility of gaps, height difference between the platform and the tender, the potential sudden movement of the tender, the dimensions and weight of the mobility device. Please be informed that crew members are not permitted to carry wheelchairs or mobility scooters into the tender. In case of any doubt about the itinerary, please feel free to reach out to our MSC Contact Center.

To inform us of your reduced mobility need, please fill in the form at the following link Accessibility&Medical Request Form

VISUAL IMPAIRMENTS

Guests with visual impairments will find braille signs available at the entrance of the cabin door and safety instructions available in braille (on top of an English audible version). Moreover, majority of the onboard elevators' signs are in braille with the addition of the audio call signal on ships of last generation.

For guests with partial visual impairment, the digital daily programs and menus can be available in large print versions, upon request.

Service dogs are welcomed onboard our ships. Please refer to the dedicated session in chapter 1.8.

While our onboard staff is committed to providing excellent service, it's important to note that they are not specifically trained to provide daily care or assistance with personal tasks such as eating, dressing, or personal hygiene, nor can offer a 24/7 guiding service. Upon embarkation day, an orientation tour of the ship can be offered upon request together with a meeting with our staff to provide a general overview of the ship’s program and entertainment activities.

The more information is provided, the more we will be able to provide accommodation for your needs. For example, knowing the degree of visual impairment and the level of autonomy will help us to understand the level of assistance you may require and allow us to provide appropriate support.

To inform us of your visual impairment, please fill in the form at the following link
Accessibility&Medical Request Form

HEARING & SPEECH IMPAIRMENTS

In accordance with International Safety Regulations (SOLAS), guests with hearing disabilities will automatically have a TDD/TTY System kit installed in their cabin. This kit typically includes light and vibrating devices installed under the mattress of the bed, a text phone to communicate with Reception-Guest Service, and an analog alarm clock to ensure you can receive important alerts and communicate effectively. As these kits are available in limited numbers on each ship, they will be assigned on a first come, first served basis.

For minor hearing impairments, a sound amplifier is available at the main Reception-Guest Service to increase the quality of communication with our staff.

Guests can also join a cruise with a sign language interpreter to further enhance communication access. A meeting with the onboard staff on embarkation day can be requested to have a general overview of the program of the ship and entertainments activities.

To inform us of your request for your visual impairment, please fill in the form at the following link Accessibility&Medical Request Form

RESPIRATORY NEEDS

CPAP / BIPAP - If you use a CPAP or BIPAP machine, kindly ensure that your device is compatible with the ship's power supply, which is 120V/60Hz or 240V/60Hz. Outlets in guest cabins accommodate both U.S.-style and Northern European-style plugs. We recommend carrying your electrical devices onboard as hand luggage to prevent any damage during transit. Complimentary distilled water and extension cords are available onboard; however, a charge will apply if the extension cord is not returned. For safety reasons, guests are not permitted to bring their own extension cords onboard. If you require any extension cords, please request them at the time of booking.

Oxygen - Please be aware that the onboard medical centre has a limited oxygen supply, primarily intended for use by patients within the medical facility. Therefore, if you require long-term oxygen therapy, it is your responsibility to make arrangements for your regular oxygen needs while onboard.

If you require oxygen, please note the following:

Oxygen Concentrators: Like any other electrical device, oxygen concentrators must be compatible with the onboard power supply. Battery backup is recommended, and concentrators should be carried as hand luggage.

Compressed Gas Cylinders: Arrangements for oxygen cylinder supply must be made through a vendor. The maximum permitted size is E or M-24 size (680 L at 2,200 psi). For safety reasons, only one cylinder is allowed in the cabin at any time, although additional secure storage may be available upon request. Secure cylinder storage is limited and should be requested well in advance of your sailing date. You are responsible for ensuring that your supply has been delivered and safely stowed before sailing. Please be aware that oxygen cylinders may be restricted on flights, so it is your responsibility to consult with the airline prior to travel.

Liquid Gas Reservoir: Liquid oxygen reservoirs with a maximum weight of 55kg may be permitted if suitable safe storage is available onboard. This will be determined on a case-by-case basis by the Safety Department. Requests should be made at the time of booking or as soon as possible. You are responsible for filling portable cylinders, as the ship's crew is not trained to do this.

Mechanical ventilation

For guests who require mechanical ventilation, it is essential to provide detailed information at the time of booking or at least 30 days before sailing. This information should include details about the ventilator type, spare battery capacity, and the caregivers who are able to operate the equipment. We do not recommend traveling on remote itineraries, including ocean crossings, specific regions such as Antarctica or Africa, itineraries with multiple consecutive sea days, or in remote locations where resources are limited in case of device failure.

To inform us of your respiratory need, please fill in the form at the following link Accessibility&Medical Request Form

COGNITIVE IMPAIRMENT

To better anticipate the needs of our guests with cognitive, behavioural or mental health conditions, we recommend consulting with your doctor before your cruise and consider traveling with a companion for support in case of need as our staff cannot provide daily personal assistance.

• Our medical team handles emergencies, not daily care. Depending on local regulations, you might need a fitness-to-travel certificate.
• Be aware that the cruise environment has noise, crowds, and bright lights. Please take this into consideration together with the size of the ship in terms of guest capacity when choosing your cruise.

Please be also advised that children with autism are welcome in our Mini Club provided they are toilet-trained and independent, as our youth staff who are fully trained in autism cannot assist with personal care.

To inform us of your cognitive condition, please fill in the form at the following link Accessibility&Medical Request Form

ON BOARD MEDICAL CENTRE

Our onboard medical centres are available 24/7 for emergencies. In addition, we offer twice daily clinics for routine medical needs.

Our onboard medical facilities meet or exceed the standards for cruise ship medical centres adopted by CLIA and include some diagnostic and treatment abilities; however, the ship’s medical centers do not have the same resources as a land-based hospital. They are staffed by full-time registered doctors and nurses, including paramedics on some ships. Their primary role is to provide emergency medical care and short-term treatment, rather than long-term nursing care. Guests unable to manage their daily personal care activities (feeding, bathing, dressing and toileting etc.) should travel with a caregiver who can assist with these tasks.

Please be advised that the non-medical staff on board are not specifically trained to give daily care and are not able to assist guests with personal tasks or personal hygiene needs (eating, dressing, bathroom or bathing).

PREGNANCY

For the health and safety of both mother and unborn child, MSC Cruises cannot accommodate guests who will be more than 23 weeks and 6 days pregnant at any time during the cruise. If you are pregnant but will be less than 23 weeks and 6 days at any point during the cruise, you will need to provide a letter from your obstetrician/gynaecologist confirming your expected due date, that your pregnancy is low-risk, and that you are fit to travel without immediate access to specialised obstetric or neonatal care.

To inform us of your pregnancy, please fill in the form at the following link Accessibility&Medical Request Form

DIALYSIS

MSC Cruises does not provide individual haemodialysis.

However, guests who are stable and able to independently manage home peritoneal dialysis are welcome to sail.

Peritoneal Dialysis

Please be aware that there are risks associated with travelling on cruise ships while undergoing dialysis. Please review the Dialysis Risk form. It is crucial to discuss your risk with your nephrologist before choosing to cruise. Please notify MSC Cruises of your condition at the time of booking or at least 30 days before sailing. Guests on peritoneal dialysis are recommended not to travel on remote itineraries or those with multiple days at sea due to the lack of access to specialist care.

Guests who require peritoneal dialysis are responsible for supplying all equipment, medications and supplies necessary to self-perform dialysis. You are also responsible for ensuring these are safely on board on time prior to sailing.

To inform us of your special requirement for peritoneal dialysis, please fill in the form at the following link Accessibility&Medical Request Form

ENTERAL AND PARENTAL NUTRITION

MSC Cruises does not provide enteral or parental nutrition, but guests who independently manage it are welcomed onboard. Guests are responsible for providing all the feed and equipment required for the cruise.

To inform us of your special requirement for special nutrition, please fill in the form at the following link Accessibility&Medical Request Form

PHARMACEUTICAL

Personal Medication: It is strongly recommended that you bring an ample supply of your personal medication, sufficient for the duration of the cruise and for a few days after the cruise ends. Please keep all your medication in its original labelled packaging. It's also advisable to carry a prescription record or a written list of your medications, including the drug name, dosage, and times taken. While the medical centre can assist in replacing some medications, MSC Cruises cannot guarantee that the exact medication or an equivalent will be available onboard.

Please note that cabin coolers are not refrigerators and are not suitable for storing refrigerated medications. If you need to refrigerate medication, we suggest bringing cool bags with ice packs or requesting cold storage medication in the medical centre.

Controlled substances - Be aware that restrictions may apply to guests travelling with certain prescribed controlled drugs, and it is your responsibility to ensure you comply with the regulations of the countries you will be visiting.

It remains the responsibility of the guest to familiarise themselves with the above instructions and check the validity of their medication list with their treating physician or pharmacist.

Illegal substances - Guests are not permitted to bring substances or medications containing drugs of abuse or designated equivalents on board. This applies to all of the geographic areas we visit. This includes, but is not limited to:

Marijuana (including prescription / medical marijuana), or any derivatives of THC (tetrahydrocannabinol)

Illegal narcotics / drugs including synthetic designer drugs / New Psychoactive Substances (NPS).

OTHER MEDICAL NEEDS

To ensure the best possible care during your cruise, MSC Cruises Special Needs team will require full details of certain medical conditions or requests to assess whether your needs can be accommodated on board (please see some examples below). If there are any doubts, please contact the Special Needs team directly.

If you or your travelling companion:

Are undergoing chemotherapy or taking immunosuppressant medication.

Please note that chemotherapy cannot be administered on board. Due to potential travel-related health risks, MSC strongly advises guests on immunosuppressant medication to consult their specialist and obtain clearance to cruise prior to boarding.

Have other complex medical needs requiring advanced care (for example, quadriplegic patients, those with significant incapacitation/loss of function, or those requiring round-the-clock care).

Require specific medical interventions (such as laboratory tests, administration of injectable medication, wound dressings, etc.).

To inform us of your special medical requirement, please fill in the form at the following link Accessibility&Medical Request Form

VACCINATIONS

Guests are advised to consult their medical provider or travel medicine clinic prior to the cruise for information regarding recommended/required vaccinations for the planned itinerary. MSC Cruises declines all responsibility for guests who do not adhere to the recommendations on the prevention of infectious diseases or do not have the appropriate vaccinations to enter a particular port during the cruise.

REQUESTING RECORDS OR INVOICES FROM THE ONBOARD MEDICAL CENTRE

If you visit the Medical Centre and need a copy of your medical records or an invoice for insurance purposes, please ask the medical staff during your visit.

If you have already disembarked the ship please follow the steps below:

• Download the Medical Records Request Form available here.
• Complete and sign the form ensuring all required fields are filled, including your email address.
• Please note that the form must be completed and signed by the Guest who visited the medical centre. If you are requesting records on behalf of a minor, please download and complete the dedicated form available here.
• Send the completed and signed form to customerservice@msccruises.co.uk

Requests are handled as quickly as possible. However, please allow up to 5 working days for processing and delivery

Chceme, abyste byli vždy dokonale připraveni na plavbu s MSC. Níže naleznete několik doporučení, která vám pomohou zabalit vhodné oblečení pro různé aktivity během vaší plavby.

Denní oděv

Pro denní nošení doporučujeme pohodlné a neformální oblečení. Povolené jsou šortky a trička.

Večerní oděv

Pro večerní příležitosti, jako je večeře v hlavních jídelnách, specializovaných restauracích či užívání si zábavy v divadle, barech a saloncích, doporučujeme elegantnější vzhled. Vhodné jsou košile s límečkem, kalhoty nebo šortky na míru, sukně a šaty. Doporučujeme vrstvit oblečení a přibalit lehkou bundu nebo svetr pro chladnější večery a klimatizované prostory lodi.

Gala večer

Na Gala večer se oblékněte tak, abyste zanechali dojem! Ať už to znamená smoking, oblek s kravatou, večerní róbu či koktejlové šaty, nebo třeba vaše nejlepší džíny a polo tričko, váš oděv by měl odrážet vaši osobní eleganci. Jediné, co je povinné, je váš úsměv.

Tématické večírky

Na palubě pořádáme různé denní i večerní tematické večírky. Můžete si přibalit barevné a veselé oblečení na Sunshine Party a něco bílého na White Party.

Pro milovníky sportu

Pro sportovní nadšence jsou nezbytností sportovní obuv a teplákové soupravy při využívání našeho moderního fitness centra a účasti na lekcích jógy či tance, kde jsou k dispozici.

Plavby do severní Evropy

Na plavbách směřujících k souostroví Svalbard a polárním oblastem se ujistěte, že máte dostatečné polární oblečení.

Výlety na pevninu

Při výletech na pevninu, které mohou zahrnovat návštěvy náboženských míst, doporučujeme vhodné oblečení zakrývající kolena a ramena.

Omezení v oblékání

Na palubě mohou být uplatňována specifická pravidla personálem, včetně hostesek v restauracích a vedení. V žádném případě není povoleno nosit plavky v žádném formálním jídelním prostoru během jakéhokoli jídla, včetně snídaně a oběda. Šortky, žabky a tílka nejsou povoleny na večerní nošení ani na Gala večer v hlavních jídelnách, specializovaných restauracích či MSC Yacht Clubu. Trička nejsou povolena na Gala večer. Pravidla dress code, která jsou vyvěšena u bufetu, je třeba dodržovat.

Když jste na moři, není možné připojit se k internetu prostřednictvím vysokorychlostního širokopásmového připojení, jak je tomu na pevnině. Místo toho je internetové připojení na palubě zajištěno prostřednictvím spojení mezi lodí a komunikačními satelity na oběžné dráze vysoko nad Zemí.

Satelitní přístup k internetu je dostupný ve všech veřejných prostorách lodi a ve většině kajut, včetně všech apartmánů MSC Yacht Club. Stačí si pořídit jeden z našich balíčků Satelitního přístupu k internetu a mít mobilní zařízení s přístupem na internet (chytrý telefon, tablet, notebook apod.).

S balíčkem Browse & Stream můžete využívat videohovory, streamovat hudbu a videa, což není možné s balíčkem Browse.

Přetížení sítě může zpomalit přístup k internetu, stejně jako na pevnině.

Proto je nejlepší se těmto obdobím, pokud možno, vyhnout.

Balíčky jsou dostupné na denní bázi nebo na celou dobu plavby. Cena „na plavbu“ se odvíjí od délky plavby. Ceny pro konkrétní plavbu najdete v sekci „Wifi“ na webových stránkách nebo v síti lodi během plavby.

Na palubě si můžete svůj balíček upgradovat prostřednictvím MSC Captive Portalu (webové stránky používané k aktivaci předplaceného balíčku). Můžete přejít na balíček Browse s více zařízeními nebo na balíček Browse & Stream. Zaplatíte pouze rozdíl mezi plnými cenami balíčků (s cílem zachovat výhodu 20% slevy).

Zajištění internetového připojení na palubě prostřednictvím satelitní konektivity lodi vyžaduje značné investice do špičkových technologií. Poplatky za využívání služby Satelitního přístupu k internetu pomáhají pokrýt náklady na poskytování této služby.

Na lodích, které nabízejí prémiovou službu nazvanou Satellite Internet Plus, je sazba vyšší. Mezi tyto lodě patří MSC Seaside, MSC Seaview a MSC Splendida. Hosté zde zažijí rychlejší připojení a lepší kvalitu signálu.

Když je uživatel přihlášen, aktualizace a aplikace běžící na pozadí mohou zvyšovat datový provoz i v době, kdy uživatel aktivně internet nepoužívá. Aby se snížilo přetížení a zrychlil přístup k internetu pro aktivní uživatele, systém automaticky odpojí každého uživatele po XX minutách.

Abyste předešli odpojení, můžete se vrátit na tuto stránku před uplynutím XX minut a RESETOVAT odpočet.

Pokud vás systém automaticky odhlásí, můžete své připojení znovu aktivovat jednoduše kliknutím na START.

Na palubu všech lodí jsou povoleni vhodně vycvičení a certifikovaní vodicí psi, za předpokladu, že jsou v dobrém zdravotním stavu a mají veškeré potřebné doklady pro vstup do cizích zemí navštívených během plavby.

Host bude předem informován o zajištění ubytování pro zvíře, dostupných zařízeních (pokud jsou vyžadována) a o postupu při nástupu a výstupu z lodi.

Host je osobně odpovědný (s pomocí pečovatele, pokud je to relevantní) za dohled, krmení a celkovou péči o zvíře po celou dobu pobytu na palubě.

For us sustainability means protecting the environment, supporting the people who work with us and choose to travel with us, as well as the communities and places that we visit and do business with.

Our sustainability programme is organised around four key pillars: Planet, People, Place and Procurement. This translates into a drive to improve our fleet’s environmental performance; caring for all employees and promoting diversity and inclusion; working to ensure that our impact on the coastal communities that we reach remains positive; and responsibly sourcing the products and services that we purchase.

Sustainability it also means putting the safety of our crew and guests at the centre of everything. In 2020, due to the extraordinary circumstances caused by the Covid-19 pandemic we had to halt all our operations and repatriate thousands of guests and crew home in a matter of days. Furthermore we had to secure our business, adapt our operations and prepare for a safe return of guests thanks to an industry-leading Health & Safety protocol.

Everyone loves the feel of freshly-laundered clothes and the convenience of a same-day laundry service. Extend the relaxation after a wonderful long holiday by returning home with your shirts and trousers washed, dried and ready to put away. That's why we offer several Laundry Service Packages to choose from.

Enjoy hassle-free laundry services - For a modest single charge, you and every traveller in your cabin can use the service whenever you like for up to 40 items per cabin per cruise. Your items will be collected before 12:00pm and returned within 48 hours. Laundry service is not available the last day of the cruise. 

There’s more to cruising

We are committed to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. We continue to work towards achieving net zero greenhouse gas emissions by 2050 by investing in new technology and design, renewable fuels and operational efficiency.

Our efforts are organised in key areas of action - People, Planet, Technology, Efficiency and fuels, Responsible tourism, Supply and value chain.

Social Responsibility - This section focuses on employee and guest welfare. Highlighting safety, well-being, career growth, and health standards. We aim to create a supportive environment for everyone in our business. Our commitment includes training and professional development, ensuring teams are prepared for all situations and fostering a respectful culture. Through this, we aim to support both personal and professional growth for everyone in our company.

Environmental Protection - This section focuses on the company’s commitment to environmental protection. Promoting ocean diversity and playing our part in protecting the planet is critical to our business, and we are determined to play our role and contribute to global efforts. We identify and implement practices for pollution prevention as well as supporting initiatives that protect marine and plant ecosystems.

Our decarbonisation journey - This section details our efforts to decarbonise fleet operations and minimise air quality impact through advanced technologies, energy efficiency practices, and renewable fuels. We are focused on sustainable strategies that reduce emissions and support a cleaner environment, aligning our operations with broader goals for reducing our carbon footprint and enhancing air quality through innovation and responsible resource use.

Creating positive impact - Cruises provide incredible opportunities for people to explore some of the world's most stunning and fascinating locations. We want to support the communities we visit through responsible tourism and by contributing to positive social and economic impacts, ensuring future development and growth in the local communities we visit. By partnering with local businesses, investing in community projects, and respecting cultural heritage, we aim to create connections and leave a positive impact.

Responsible practices - Every year, we need to procure thousands of different items to run our operations, from engine parts to hand soap, crew uniforms to food and drink. Then we must ensure it's delivered to our fleet of ships, which are constantly on the move. Our procurement teams are building relationships with suppliers all over the world to satisfy our requirements and meet our procurement standards.

The Minors Policy protects the safety and well-being of all passengers on board. ‘Minor’ refers to any person under the age of 18 (on cruises that do not include a port in the USA) or 21 (on voyages that do include a port in the USA). We have recently updated our Minors Policy, effective May 15th, 2025.

Infants under Two years old

Starting from 15 May 2025, infants under 2 years old are admitted on board, except on cruises starting from 11 nights onwards, for which it is required that the minor is at least 2 years old at the moment of embarkation.

What if I have booked two seven-night cruises? Does the age requirement for infants under two apply? The age requirement does not apply in case the 11 nights (or longer) cruise is the combination of two or more cruises, where the ship returns to its Home Port during the cruise

Children under 18 - 21 YEARS OLD

Are guests under 18 permitted to travel without adult supervision? MSC Cruises does not permit minors to occupy a cabin without the presence of at least one adult. For sailings within the US, guests aged 18-20 can be accommodated in a cabin alone, provided they are traveling with a guest aged 21 or older.

Who is considered an adult? To be considered an adult, passengers must be 18 or 21 years old at the time of embarkation, depending on the itinerary.

Is there an exception? Yes, an exception applies for minors under 18 traveling with one parent or legal guardian, provided the following conditions are met:

• The parent/legal guardian must specifically request at the time of booking that the minors be assigned a cabin without an adult and sign a liability waiver, which must be submitted to the Contact Centre.
• The parent/guardian is traveling with 2 to 5 minors.
• The cabin is occupied by either one minor aged 12 or older, or two minors, with the eldest at least 12 and the youngest at least 8.
• No more than two minors may occupy a cabin without an adult.

For MSC Lirica, Musica, and Fantasia class ships:

• Parent/guardian and minors must stay in connecting cabins, and the balcony of the minors' cabin will be locked.

For all other MSC ships:

• The parent or legal guardian and the minor(s) shall be accommodated in connecting cabins with the minor cabin’s balcony being locked or in interior adjacent cabins**.
• The parent or legal guardian shall be required to purchase a bracelet to have access to the cabin occupied by the minor(s) at any time during the cruise.

Can guests under 21 travel alone in the US? Travellers of all nationalities must be at least 21 to travel alone on cruises embarking in the US or travelling to the US. They must have turned 21 by the time they enter a U.S. port. Guests aged under 21 must travel accompanied by their parents or a legal guardian. Otherwise, a signed authorisation letter from the absent parent must be provided when booking, along with the name of a chaperon or a designated individual in charge of the minor

Can guests aged 18-20 stay in a cabin alone? Yes, guests aged 18-20 may stay in a cabin alone if they are traveling with someone aged 21 or older, without any additional requirements.

Will I be advised regarding their their bookings not compliant with the policy? Yes, MSC Cruises will contact guests with confirmed bookings. Guests be offered the following options:

• Free Cruise Move to sailings with ports outside the US.
• Free Cruise Move to another (later) available date (on available sailings at the time of the Cruise Move) if, for this new sailing, the guests will be 21.
• Or our Standard Cancellation Policy will apply.

What happens if a new booking does not comply with the policy for US guests under 21? The guest will be offered a Free Cruise Move with new pricing or the booking will be cancelled according to the standard cancellation policy.

Spa and Gym Minors Policy

What are the guidelines and age restrictions for minors seeking treatments and services at the spa and gym on board? This procedure outlines the guidelines for minors who are wanting to participate in treatments or services offered in the SPA on board.

• 13 - 17 years are permitted to receive:
• Swedish Massage
• Body Scrubs
• Hands-On Facials
• Lash & Brow Services
• Waxing Services (excluding intimate waxing)
• Hair Services except Colour
• Barbering Services
• Nail Services

12 years and under are permitted to receive:

• Hair Services except Colour
• Nail Services

GYM, GYM Sauna, Fitness Classes and Personal Training Sessions

• From ages 13 years to 15 years, a parent or guardian must complete a GYM waiver and they must accompany the minor when using the GYM/GYM Sauna.
• From ages 16 years to 17 years, a parent or guardian must complete a gym waiver only.
• 12 years and under are not permitted to use the GYM, GYM Sauna, Fitness Classes or Personal Training Sessions.
• 13 - 17 years are permitted to receive: Swedish Massage, Body Scrubs, Hands-On Facials, Lash & Brow Services, Waxing Services (excluding intimate waxing), Hair Services except Colour, Barbering Services, Nail Services.
• 12 years and under are permitted to receive: Hair Services except Colour, Nail Service.

Guidelines

• Minors (17 years and under) must have their parents' consent before receiving treatments. A parent or guardian must accompany the minor to the spa, complete the waiver and then sign the final receipt with no exceptions.
• Ensure all consultation forms are stored as per procedure.
• Minors (13-17 years) receiving massage treatments and body treatments are required to wear their bathing suits during treatments and an adult must be present in the same room.
• Minors 12 years and under must be accompanied by a parent or guardian all times.
• Aromatherapy oils are not to be used on minors. Base oil only.
• Thermal Area usage is permitted to guests 18 years and above.
• Swedish Massage is the only massage that we can offer to minors.