MSC Fantasia

West End Theatre - You’d normally have to travel to London to see top-end shows, but thanks to our West End-style theatres, you can enjoy superlative entertainment with an international line-up of artists without having to leave the ship. Take your pick from a fabulous programme; there’s sure to be a show you love.

Carousel Productions at Sea - Introducing Carousel Productions at Sea shows: all-new entertainment concept blending breath-taking acrobatics, dance and live music to create exclusive original production specially designed for MSC Cruises ships. It offers avant-garde artistic and immersive performances combined with innovative technology, in a surprising mix of new expressions and experimentation. This extraordinary embrace of sounds, lights, performers, and special effects will make guests feel part of the show that will take place six nights per week, only at the Carousel Lounge, which is a modern, technology-packed venue.

Show-stopping entertainment - Nobody puts Baby in a corner on board MSC World America. Announcing “Dirty Dancing in Concert,” a high-energy blast from the past where the classic film comes to life with live singers, dancers and musicians alongside iconic movie moments on the big screen. The excitement doesn't end there! Turn it up a notch with "Queen Symphonic," where rock meets orchestra in a power-packed performance celebrating Queen’s greatest hits.

Looking for a bit of glam? "Hall of Fame" brings you an electrifying concert experience, paying tribute to music legends with all the razzle-dazzle you’d expect. If you’re craving some edge-of-your-seat action, "Odyssey" delivers with breathtaking acrobatics and cirque-style stunts that defy gravity. In addition, guests will be able to enjoy awe-inspiring entertainment including the shows ‘Songbook Abba’ and ‘Starwalker’, with live cast performances of iconic hits from ABBA and Michael Jackson.     

Our casinos are elegantly designed, featuring games for all types of players. You’ll be able to try your hand at Roulette or Blackjack, challenge yourself at one of our Poker tables, or choose from a variety of slot machines.

Welcome to MSC Casino Cruises, where Vegas-style games promise a thrilling holiday experience.

Friendly staff await to provide you with exceptional service while a modern design and comfortable amenities create a welcoming atmosphere.

Whether you're an expert high roller or a novice player, an array of games ensures endless enjoyment for all skill levels. Learn to play like the pros as you master the classics with gaming lessons in blackjack, poker, roulette, and dice. So, try your hand at high-stakes gambling where you might just become our next jackpot winner.

Cruise casino games

Step onto the casino floor for non-stop excitement from our extensive gaming collection. A mix of slot machines and table games as well as bingo and lottery opportunities create an electrifying atmosphere where the thrills are big, and the payouts are bigger.

Bingo and Lotto - Get ready to engage in a compelling game of bingo. The anticipation builds with each number called out. Fill up your card with a winning combination for the chance to shout "Bingo!" and claim your grand prize.

Or purchase a lottery ticket for an opportunity to go home with a windfall. Pick your numbers or let fate decide with the quick-pick option, then buckle up for the excitement as you await the winning combination to be revealed in the daily drawing. Simply match all five numbers to become our next big lotto winner.

Live table games - Experience the excitement of live table games while at sea. From blackjack and craps (on selected ships in the USA) to baccarat and adrenaline-inducing roulette, our cruise ship casino offers all the classic games to create an energetic environment of endless possibilities.

Slot machines - Whether you enjoy dabbling with penny slots or prefer to risk it all with high-limit games, a selection of over 2,000 slot machines throughout our fleet ensures you will find a game that suites your playing style. Both fixed and progressive jackpots promise a thrilling time as you try your luck to win it all. Insert your ship card into the machine while playing to instantly start earning Dream Points.

Located on Deck 14

Shopping

On our ships you'll find a wide selection of the best boutiques at sea stocked with all your favourite premium brands, so you can enjoy the best shopping experience during your cruise. Treat yourself on board and look your best whenever you want! Our shops are open all day and until late at night when at sea.

MSC Logo Shop - Infuse your cruise with gifts that spark magical memories of your voyage across the waves! Navigate the MSC Logo Shop for everything from gadgets to books and novelty gifts! You’ll also find MSC’s very own DOREMI Mascot right here in the MSC Shop.

Jewellery - A wonderland of all that sparkles; showcasing designs in gold, silver, precious and semi-precious stones and watches.

You’ll love the wide choice of jewellery, perfect as a special gift or to treat yourself, and at prices that will put an extra sparkle in your eye.

Duty Free - Discover everything the Duty Free shop has to offer, all at tax and duty-free prices*.

You can choose between top-flight international tobacco products, technology products, fine wines, chocolate, make up and travel essentials.

Our expert staff can provide you with all the help you need to make the perfect choice.

* We always give you the lowest tax and duty-free prices applicable in accordance with local legislation

Fashion Boutique - Browse the latest collections for men, women and children, plus an array of accessories for all tastes. Enjoy the expert guidance of our staff, here to help you find something for the special people in your life, whatever their age and taste!

Accessories - Top Italian brands such as Armani, Coccinelle, Furla and Fusaro feature alongside international names like Radley London, Calvin Klein, Lacoste, Tommy Hilfiger and Ralph Lauren.

Here you are sure to find serious sartorial inspiration for bags and accessories!

Capture every moment

Our professional photographers are ready to capture every special moment, from embarkation to sail-away parties and beyond. Explore the All-Inclusive Digital Photo Package to download your photos and relive the magic. Or, create a unique keepsake with the Iris Galerie, transforming your iris into a stunning work of art.

Cruise Photos

An MSC cruise is filled with so many memorable moments, you won't want to miss any!

Let our professional photographers capture all the highlights of your time on board: from embarkation day and sail-away parties to dining experiences, meeting the captain, and all the fun moments in between.

Timeless cruise memories

Capture the essence of your holiday with our specialised photo services. From personalised portrait sessions to unique keepsakes, MSC Cruises offers unforgettable ways to immortalise your vacation memories.

Photo Gallery - Don’t forget to explore the All-Inclusive Digital Photo Package, which includes digital files of all the photos taken by our professional photographers on board. Digital photos are available for download only during your cruise. Keep in mind, once you disembark, downloading your photos won't be possible.

Visit our on-board 4D Cinema* for a chance to enter a world of adventure without having to leave the comfort of your seat. Enjoy a unique cinematic experience, full of surprising features and visual effects.

• Type of service: Charges apply
• Riding Difficulty: Medium
• *Regulations: Min. Height admitted: 39 inches / 100 cm, Max. Weight admitted: 350 Lbs / 159 Kg

Feel the finesse and elegance of luxury cruises with MSC Yacht Club, an exclusive area of refined indulgence. Surround yourself in unparalleled comfort and personalised service as you embark on an astounding voyage aboard our finest ships. Discover a world where privacy meets luxury, where every detail is meticulously crafted to exceed your highest expectations. Savour the sophistication and elegance of luxury cruises from the very first step onboard. Our dedicated staff will cater to your every need, ensuring that your journey is nothing but sensational. Welcome to MSC Yacht Club, get away from it all, whilst having everything you may wish for.

PRIVATE VENUES

The MSC Yacht Club is an authentic ship within a ship: each MSC Yacht Club venue has been meticulously tailored to provide our guests with the highest standards of comfort and privacy.

Get inspired by our selection of private venues.

The Cyber Library is located on deck 5.

The world's best-loved food show awaits you on the MSC Cruises fleet! Experience the adrenaline-fuelled creativity of an extraordinary on-board cooking competition for adults and junior guests.

We organise various daytime and evening Theme Parties on board. You may wish to bring bright fun clothes for the Sunshine Party and something white for the White Party.

Spend a few fun-filled hours gaming at the Arcadeon board the ship. Pit your wits and skill against your friends in a variety of classic arcade games, including video games, pinball, and more.

If a bit of poolside therapy sounds like your idea of heaven, look no further than one of our numerous swimming pools to get your fill of sun and relaxation, while our pool attendants can cater to your every need.

Located on Deck 18

The Top Sail Lounge, located in the MSC Yacht Club area at the forefront of the ship, offers breathtaking views alongside exceptional food and service.

As part of a luxury cruise experience, this exclusive lounge is accessible 24/7 to MSC Yacht Club guests. A complimentary bar awaits you, with premium beverages available all day, as well as delicious gourmet finger food at various times. You can enjoy live music every evening and participate in hosted events like the High Tea moment and Officer Welcome Onboard cocktail.

Feeling healthy and looking your best is a part of the MSC Cruises experience. Try something new, like high-tech beauty treatments, a soothing sauna or enjoy a Balinese massage. Book now one of our spa packages and take advantage of our pre-boarding rates.

MSC Aurea Spa boasts an exotic interior of natural stone, precious woods and rich mosaics, and is equipped with specific and massage treatment suites. Being pampered by a traditional Balinese Massage is a truly unique experience. Thanks to a blend of scented essences and aromatic oils, your body is enveloped in an endlessly peaceful and relaxing aura.    

Spa facilities vary depending on the ship. Once on board, visit the Spa reception for more details.

You can enjoy the expertise of highly specialised staff in aesthetic treatments to offer you excellent results and improve the relaxing effects of your cruise. Customise your cruise with the best treatments for your body. Unwind and feel fantastic!

Located on Deck 16.

Refresh your look with a new hairstyle! There are different packages which include a personalised shampoo & conditioning mask, a haircut and a single-process colour treatment. Leave the salon styled and ready for a great evening on board.

Start your wellness journey in our on board thermal area and achieve a lasting feeling of absolute well-being that will stay with you well beyond your cruise. Our thermal experiences are designed to slowly raise your body temperature while you relax, taking full advantage of the holistic and therapeutic benefits of water and heat.

Come to the outdoor basketball court at the Sports Centre for a chance to hang out with friends, have fun shooting hoops and enjoy a full-body workout at the same time. You may not make the latest line-up of the Harlem Globetrotters, but you’re sure to have a great time.

Anyone for tennis? Play to your heart’s content at the outdoor or indoor tennis court of our on-board Sport Center. Tennis is ideal for getting some healthy activity, honing your hand-to-eye coordination and having loads of fun. Game, set and match to you.

Fast-paced, energetic and a ton of fun to play, volleyball is one of the world’s most popular team sports and one you can enjoy at the outdoor volleyball court at the on-board Sports Centre. Burn some calories and get a thorough cardiovascular workout while you land a kill and beat the opposing team.

Fancy a game of footy? Your wish can be granted at the outdoor five-a-side football pitch at the Sports Centre. Team up with some friends or family and play a match against another on-board team. A great way to have fun, get active and turn strangers into friends.

If a fast game of squash is your favourite way of keeping fit or if you’d just like to give it a first go, simply book the outside squash court at our on-board Sports Centre and prepare to hit it like a pro. First played in Harrow, England, in 1830, the game certainly looks back on a long history.

Inside the MSC Aurea Spa there’s a dedicated Barber Shop to keep you looking at your best during your time on board! Leave the salon styled and ready for a great evening.

• Tennis Tournament - if you've got a killer backhand then why not enter our onboard tennis tournament? It might not be Wimbledon but it'll serve up a great workout and possibly a taste of glory, too
• Soccer Tournament - can you kick it? Yes you can! Sign up for the onboard soccer tournament and show off your skills. Your team needs you, so get involved.
• Volleyball Tournament - unleash your competitive side in our very own onboard volleyball X. Quick reactions and impressive reach could lead you and your team to glory!
• Basketball Tournament - ready to shoot some hoops? Then enter our onboard basketball tournament. Get involved and prepare for glory!
• Ping Pong Tournament - pick up a paddle and prepare for battle! The ping pong tournament is on and you're invited. Ready for the challenge? See you there!
• Table Soccer Tournament - if you're a fan of football in the miniaturized form known as foosball why not enter today's tournament? Just remember the golden rule - no spinning!

Please review the details below regarding different accessibility needs. This will help you to determine whether the accommodation we are able to provide is right for you and your party to travel safely and comfortably. Any accessibility or medical request can be flagged by completing the Accessibility&Medical Request Form available HERE and at all accredited travel agencies. This information should be provided at time of booking but no later than 30 days prior to sailing

• If you are pregnant, the information should be provided at least 2 weeks before sailing date
• For service dogs this is required at least 60 days before the sailing date.
• Note that due to the complexity of the Worldcruise itinerary, early deadlines apply.

This allows us time to provide the best possible service for our guests, which is determined by the facilities and resources on board each ship. If we do not receive timely notification, MSC Cruises cannot guarantee the requested accommodation. However, we will always strive to ensure every guest receives the accommodation they need to enjoy their time onboard. Due to the limited availability of accessible accommodation, guests are recommended to notify us as soon as possible as they will be allocated on a first come, first served basis.

if you booked through our website, the documentation should be sent to the following email address: specialservicesuk@msccruises.co.uk. However, If you booked your cruise through a travel agency, the documentation should be sent directly to your travel agent.

REDUCED MOBILITY

For guests who primarily use a wheelchair or mobility scooter, we highly recommend reserving a cabin for guests with disabilities or reduced mobility. These cabins are specifically designed with enhanced accessible features, including handrails for support, ramps for easy balcony access, lower shelves for convenient storage, spacious wet-room-style bathrooms, and wider entrance doors for smoother navigation. These thoughtful features are incorporated to cater to the unique needs of individuals with reduced mobility, promoting a more comfortable and independent experience.

While standard cabins may be suitable for guests with minor mobility impairments or those who do not require a wheelchair to move around the cabin, they are not suitable for guests who rely on a wheelchair as their primary means of mobility. Since availability of reduced mobility cabin is limited, and requests will be accommodated in a first come, first served basis, it is important to request it as soon as possible and consider also the possibility of considering eventually a different sailing date. If you choose to book a standard cabin, you are acknowledging that you can stand for brief moments and take a step without a mobility device and can access the bathroom area without additional supports (a shower stool can be requested, if needed). If you use a wheelchair or scooter, it’s essential to verify that your wheelchair meets our size restrictions.

The wheelchair should not exceed 50cm (20 inches) in width, have a weight limit of 45kgs (99 pounds), and, when folded, should not exceed 50cm (20 inches). These limitations are in place to ensure safe maneuverability and storage within the cabin space. For safety and convenience, wheelchairs, mobility scooters, and other assistive mobility devices must be stored inside your cabin when not in use. They cannot be stored in the hallways. Please take this into consideration when booking a regular cabin.

This policy aligns with International Safety Regulations and helps maintain clear and safe passageways throughout the ship.

Given the strict International Safety Regulations governing cruise ships and the limited capacity for carrying assistive mobility devices, it is imperative that you declare any wheelchairs or scooters you intend to bring onboard at the time of booking or as soon as you become aware of the need to bring them. This advance notice enables us to assess space availability and make the necessary arrangements to accommodate your device. Failure to provide this information at the time of booking may, regrettably, result in your device being denied boarding, a situation we are committed to helping you avoid.

To further support guests with reduced mobility, MSC Cruises offers a range of services:

• Mobility Aids: Guests are welcome to bring manual or electric wheelchairs or scooters, as well as other mobility aids such as canes, rollators, walkers, and crutches, which need to be stored inside the cabin. Please be reminded to communicate it during your cruise reservation through the Accessibility&Medical Request Form. If you plan to bring an electric wheelchair or scooter, please specify the type of battery it uses (gel, dry, or lithium). For safety reasons, wet batteries are not permitted on board MSC ships.

Please confirm the dimensions of the specific vessel on which you will be sailing to ensure your mobility device comfortably navigates through the cabin door.

Wheelchairs are available on board our ships, for the use of guests during embarkation and disembarkation only, or in case of emergency. Guests that require constant use of a wheelchair or any other form of support must bring their own equipment with them. It is the responsibility of the guest to check with the relevant producers/suppliers that this equipment is safe to take onboard and use on a cruise ship, and to organise both its delivery to the departure terminal in good time for embarkation, and its collection at the end of the cruise.

• Cabin Amenities: Upon request, we can provide a shower stool in standard cabins to enhance comfort and safety.
• Shore Excursions: MSC Cruises offers "Easy & Accessible" tours specifically designed for guests with reduced mobility. We recommend inquiring about the availability of these tours at the time of booking, as they may vary depending on the destination.
• Embarkation and Disembarkation Assistance: Please be informed that outside the cruise terminal assistance is not guaranteed. However, assistance is available from the ship to the pier and vice versa at ports of call, but once ashore MSC will no longer be able to provide assistance, and guests will need to be able to enjoy their visit autonomously.
• Airport and Flight Assistance: If you have booked your flights through MSC Cruises, you are requested to notify us at the time of the booking about any accessibility needs.
• Accessible transfers: Should you need to purchase a transfer from the airport to the cruise terminal and vice versa, please ensure you request an accessible transfer via your travel agents or our MSC Cruises Contact Centre.

If the cruise itinerary includes ports where tender boats are used for shore access, please be aware that guests must be sufficiently fit and mobile to embark and disembark from the tender without assistance. This means that guests must take into consideration the use of steps, the possibility of gaps, height difference between the platform and the tender, the potential sudden movement of the tender, the dimensions and weight of the mobility device. Please be informed that crew members are not permitted to carry wheelchairs or mobility scooters into the tender. In case of any doubt about the itinerary, please feel free to reach out to our MSC Contact Center.

To inform us of your reduced mobility need, please fill in the form at the following link Accessibility&Medical Request Form

VISUAL IMPAIRMENTS

Guests with visual impairments will find braille signs available at the entrance of the cabin door and safety instructions available in braille (on top of an English audible version). Moreover, majority of the onboard elevators' signs are in braille with the addition of the audio call signal on ships of last generation.

For guests with partial visual impairment, the digital daily programs and menus can be available in large print versions, upon request.

Service dogs are welcomed onboard our ships. Please refer to the dedicated session in chapter 1.8.

While our onboard staff is committed to providing excellent service, it's important to note that they are not specifically trained to provide daily care or assistance with personal tasks such as eating, dressing, or personal hygiene, nor can offer a 24/7 guiding service. Upon embarkation day, an orientation tour of the ship can be offered upon request together with a meeting with our staff to provide a general overview of the ship’s program and entertainment activities.

The more information is provided, the more we will be able to provide accommodation for your needs. For example, knowing the degree of visual impairment and the level of autonomy will help us to understand the level of assistance you may require and allow us to provide appropriate support.

To inform us of your visual impairment, please fill in the form at the following link Accessibility&Medical Request Form

HEARING & SPEECH IMPAIRMENTS

In accordance with International Safety Regulations (SOLAS), guests with hearing disabilities will automatically have a TDD/TTY System kit installed in their cabin. This kit typically includes light and vibrating devices installed under the mattress of the bed, a text phone to communicate with Reception-Guest Service, and an analog alarm clock to ensure you can receive important alerts and communicate effectively. As these kits are available in limited numbers on each ship, they will be assigned on a first come, first served basis.

For minor hearing impairments, a sound amplifier is available at the main Reception-Guest Service to increase the quality of communication with our staff.

Guests can also join a cruise with a sign language interpreter to further enhance communication access. A meeting with the onboard staff on embarkation day can be requested to have a general overview of the program of the ship and entertainments activities.

To inform us of your request for your visual impairment, please fill in the form at the following link Accessibility&Medical Request Form

RESPIRATORY NEEDS

CPAP / BIPAP - If you use a CPAP or BIPAP machine, kindly ensure that your device is compatible with the ship's power supply, which is 120V/60Hz or 240V/60Hz. Outlets in guest cabins accommodate both U.S.-style and Northern European-style plugs. We recommend carrying your electrical devices onboard as hand luggage to prevent any damage during transit. Complimentary distilled water and extension cords are available onboard; however, a charge will apply if the extension cord is not returned. For safety reasons, guests are not permitted to bring their own extension cords onboard. If you require any extension cords, please request them at the time of booking.

Oxygen - Please be aware that the onboard medical centre has a limited oxygen supply, primarily intended for use by patients within the medical facility. Therefore, if you require long-term oxygen therapy, it is your responsibility to make arrangements for your regular oxygen needs while onboard.

If you require oxygen, please note the following:

• Oxygen Concentrators: Like any other electrical device, oxygen concentrators must be compatible with the onboard power supply. Battery backup is recommended, and concentrators should be carried as hand luggage.
• Compressed Gas Cylinders: Arrangements for oxygen cylinder supply must be made through a vendor. The maximum permitted size is E or M-24 size (680 L at 2,200 psi). For safety reasons, only one cylinder is allowed in the cabin at any time, although additional secure storage may be available upon request. Secure cylinder storage is limited and should be requested well in advance of your sailing date. You are responsible for ensuring that your supply has been delivered and safely stowed before sailing. Please be aware that oxygen cylinders may be restricted on flights, so it is your responsibility to consult with the airline prior to travel.
• Liquid Gas Reservoir: Liquid oxygen reservoirs with a maximum weight of 55kg may be permitted if suitable safe storage is available onboard. This will be determined on a case-by-case basis by the Safety Department. Requests should be made at the time of booking or as soon as possible. You are responsible for filling portable cylinders, as the ship's crew is not trained to do this.

Mechanical ventilation

For guests who require mechanical ventilation, it is essential to provide detailed information at the time of booking or at least 30 days before sailing. This information should include details about the ventilator type, spare battery capacity, and the caregivers who are able to operate the equipment. We do not recommend traveling on remote itineraries, including ocean crossings, specific regions such as Antarctica or Africa, itineraries with multiple consecutive sea days, or in remote locations where resources are limited in case of device failure.

To inform us of your respiratory need, please fill in the form at the following link Accessibility&Medical Request Form

COGNITIVE IMPAIRMENT

To better anticipate the needs of our guests with cognitive, behavioural or mental health conditions, we recommend consulting with your doctor before your cruise and consider traveling with a companion for support in case of need as our staff cannot provide daily personal assistance.

• Our medical team handles emergencies, not daily care. Depending on local regulations, you might need a fitness-to-travel certificate.
• Be aware that the cruise environment has noise, crowds, and bright lights. Please take this into consideration together with the size of the ship in terms of guest capacity when choosing your cruise.

Please be also advised that children with autism are welcome in our Mini Club provided they are toilet-trained and independent, as our youth staff who are fully trained in autism cannot assist with personal care.

To inform us of your cognitive condition, please fill in the form at the following link Accessibility&Medical Request Form

Daytime Attire - Casual wear is recommended for daytime attire. Shorts and T-shirts are permitted.

Evening Wear - A more polished look is recommended for evening wear when dining in the main dining rooms, speciality restaurants and while enjoying the entertainment in the theatre, bars, and lounges. Collared shirts, tailored trousers or shorts, skirts, and dresses are suggested. It is advisable to layer clothing and bring a light jacket or jumper for cooler nights and the ship's air-conditioned public areas.

Gala Night - On Gala Night, dress to impress! Whether that means a tuxedo, suit and tie, an evening gown or cocktail dress, or perhaps it's your very best jeans and polo shirt, your attire should fit your own level of elegance. The only thing required is your smile.

Theme parties - We organise various daytime and evening theme parties on board. You may wish to bring bright, fun clothes for the Sunshine Party and something white for the White Party.

MSC Yacht Club

To fully appreciate the exclusive ambiance of the MSC Yacht Club , dressing appropriately in its various venues is highly recommended.

MSC Yacht Club Restaurant: - To preserve the exceptional ambiance of this private restaurant we kindly ask you to dress in a way that complements its exclusiveness.

• By day: Feel at ease in casual wear, including t-shirts and tops, but to maintain a respectful atmosphere, swimwear must be avoided at any time.
• By night: We kindly ask that you dress in smart casual attire. This includes options such as dresses, skirts, long pants, jeans, and button-down tops. However, please avoid shorts and flip flops.
• For Gala evenings: An elegant and glamorous attire is strongly recommended with sophisticated outfits such as cocktail dresses, skirts, slacks, designer jeans, elegant dress tops, blazers, or even tuxedo suits and gowns.

MSC Yacht Club Top Sail Lounge:

• By day: Casual clothing, including t-shirts and tops, is perfectly acceptable, but we kindly request that you do not wear swimwear at any given time.
• By night: Smart casual attire is required for entry to the Top Sail Lounge. Feel free to wear dresses, skirts, long pants, jeans, and button-down tops. However, please avoid wearing shorts and flip flops.

MSC Yacht Club Grill & Bar:

Wear your bathing costumes, t-shirts, tank tops, hats, and sunglasses as you please. Just remember that topless bathing is not allowed in this family-friendly area.

Sports lovers - For sports lovers, gym shoes and tracksuits are must-haves when using our cutting-edge gym and attending yoga and dance courses, where available.

Northern Europe cruises - For cruises sailing towards the Svalbard Islands and Polar areas, please ensure you have adequate polar clothing.

Shore Excursions - For shore excursions, which may include visits to religious sites, we advise that appropriate clothing should be worn (covered knees and shoulders).

Dress Restrictions - Specific restrictions may be enforced by onboard staff members, including restaurant hostesses and management. At no point is swimwear allowed in any formal dining venue for any meal, including breakfast and lunch. Shorts, flip-flops, and tank tops are not allowed for evening wear or Gala Night in the main dining rooms, speciality restaurants, or MSC Yacht Club. T-shirts are not allowed to be worn on Gala Night. Dress code rules that are posted outside the buffet should be followed.

Na palubu všech lodí jsou povoleni vhodně vycvičení a certifikovaní vodicí psi, za předpokladu, že jsou v dobrém zdravotním stavu a mají veškeré potřebné doklady pro vstup do cizích zemí navštívených během plavby.

Host bude předem informován o zajištění ubytování pro zvíře, dostupných zařízeních (pokud jsou vyžadována) a o postupu při nástupu a výstupu z lodi.

Host je osobně odpovědný (s pomocí pečovatele, pokud je to relevantní) za dohled, krmení a celkovou péči o zvíře po celou dobu pobytu na palubě.

Když jste na moři, není možné připojit se k internetu vysokorychlostním širokopásmovým připojením, jaké znáte z pevniny. Místo toho je internetové připojení na palubě zajištěno prostřednictvím spojení mezi lodí a komunikačními satelity obíhajícími vysoko nad Zemí.

Přístup k satelitnímu internetu je k dispozici ve všech veřejných prostorách lodi a ve většině kajut, včetně všech apartmánů MSC Yacht Club. Stačí si pořídit jeden z našich balíčků Satelitního internetového přístupu a mít u sebe mobilní zařízení s připojením k internetu (chytrý telefon, tablet, notebook apod.).

S balíčkem Browse & Stream můžete využívat videohovory, streamovat hudbu a videa. Tyto funkce nejsou dostupné u balíčku Browse.

V období zvýšeného provozu může být připojení pomalejší, stejně jako na pevnině.

Proto je vhodné se těmto časům, pokud je to možné, vyhnout.

Balíčky jsou k dispozici buď na den, nebo na celou dobu plavby. Cena „na plavbu“ je stanovena podle délky plavby. Pro zjištění cen konkrétní plavby navštivte sekci „Wifi“ na webových stránkách nebo se informujte v síti lodi během plavby.

Na palubě si můžete svůj balíček upgradovat prostřednictvím MSC Captive Portalu (webové stránky používané k aktivaci předplacených balíčků). Můžete přejít na balíček Browse s možností připojení dalších zařízení nebo na balíček Browse & Stream. Zaplatíte pouze rozdíl mezi plnými cenami balíčků (abyste si zachovali výhodu 20% slevy).

Zajištění internetového připojení na palubě prostřednictvím satelitní technologie vyžaduje značné investice do nejmodernějších technologií. Poplatky za využívání Satelitního internetového přístupu pomáhají pokrýt náklady na poskytování této služby.

Na lodích, které nabízejí prémiovou službu Satellite Internet Plus, je sazba vyšší. Mezi tyto lodě patří MSC Seaside, MSC Seaview a MSC Splendida. Hosté zde zažijí rychlejší připojení a lepší kvalitu signálu.

Když je uživatel přihlášen, aktualizace a aplikace běžící na pozadí mohou zvyšovat datový provoz i v době, kdy internet aktivně nepoužívá. Aby se snížilo přetížení a urychlilo připojení pro aktivní uživatele, systém automaticky odpojí každého uživatele po XX minutách.

Abyste se odpojení vyhnuli, můžete se vrátit na tuto stránku před uplynutím XX minut a RESETOVAT odpočet.

Pokud vás systém automaticky odhlásí, můžete připojení znovu aktivovat jednoduchým kliknutím na tlačítko START.

For the safety, comfort and well-being of our guests, our ships are designated as non-smoking, except for certain designated smoking areas. Any and all forms of smoking are strictly prohibited at any time in staterooms, on stateroom balconies and anywhere else on board not specifically designated as a smoking area. Marijuana possession or use, including medical marijuana, is strictly prohibited on board, on shore excursions and at private destinations. Violation of non-smoking rules will result in a €/US$250 deep cleaning fee in addition to the consequences described below. We also remind guests that throwing cigarette butts or anything else overboard at sea is strictly prohibited by international maritime laws and can create a fire hazard. Guests must be at least 18 years of age to purchase, possess or use tobacco on board.

Kruzing je víc než jen plavba

Zavazujeme se k činům, které mají smysl a přinášejí dlouhodobý pozitivní dopad na naše hosty, zaměstnance i naši planetu. Neustále usilujeme o dosažení nulových emisí skleníkových plynů do roku 2050 prostřednictvím investic do nových technologií a designu, obnovitelných paliv a provozní efektivity.

Naše úsilí je organizováno do klíčových oblastí – Lidé, Planeta, Technologie, Efektivita a paliva, Odpovědný cestovní ruch, Dodavatelský a hodnotový řetězec.

Sociální odpovědnost – Tato část se zaměřuje na blaho zaměstnanců a hostů. Zdůrazňuje bezpečnost, pohodu, kariérní růst a zdravotní standardy. Naším cílem je vytvářet podpůrné prostředí pro všechny v našem podnikání. Závazek zahrnuje školení a profesní rozvoj, zajištění připravenosti týmů na všechny situace a podporu kultury vzájemného respektu. Tímto způsobem chceme podporovat osobní i profesní růst každého člena naší společnosti.

Ochrana životního prostředí – Tato část zdůrazňuje závazek společnosti k ochraně přírody. Podpora oceánské biodiverzity a aktivní účast na ochraně planety jsou pro nás klíčové a jsme odhodláni hrát svou roli a přispívat k celosvětovým snahám. Identifikujeme a zavádíme postupy pro prevenci znečištění a podporujeme iniciativy na ochranu mořských a rostlinných ekosystémů.

Naše cesta k dekarbonizaci – Tato část popisuje naše úsilí o dekarbonizaci provozu flotily a minimalizaci dopadu na kvalitu ovzduší prostřednictvím pokročilých technologií, energeticky efektivních postupů a obnovitelných paliv. Soustředíme se na udržitelné strategie, které snižují emise a podporují čistší prostředí, sladěné s širšími cíli snižování uhlíkové stopy a zlepšování kvality ovzduší díky inovacím a odpovědnému využívání zdrojů.

Tvorba pozitivního dopadu – Plavby nabízejí jedinečné příležitosti k objevování některých z nejúchvatnějších a nejzajímavějších míst světa. Chceme podporovat komunity, které navštěvujeme, prostřednictvím odpovědného cestovního ruchu a přispívat k pozitivním sociálním a ekonomickým dopadům, čímž zajistíme budoucí rozvoj a růst místních komunit. Spoluprací s místními podniky, investicemi do komunitních projektů a respektem k kulturnímu dědictví usilujeme o vytváření spojení a zanechání pozitivní stopy.

Odpovědné postupy – Každý rok musíme zajistit tisíce různých položek pro chod našich operací, od dílů motorů po mýdlo na ruce, od uniforem posádky po potraviny a nápoje. Následně je třeba zajistit jejich dodání na naši flotilu lodí, které jsou neustále v pohybu. Naše týmy pro nákup budují vztahy s dodavateli po celém světě, aby splnily naše požadavky a standardy nákupu.

ON BOARD MEDICAL CENTRE

Our onboard medical centres are available 24/7 for emergencies. In addition, we offer twice daily clinics for routine medical needs.

Our onboard medical facilities meet or exceed the standards for cruise ship medical centres adopted by CLIA and include some diagnostic and treatment abilities; however, the ship’s medical centers do not have the same resources as a land-based hospital. They are staffed by full-time registered doctors and nurses, including paramedics on some ships. Their primary role is to provide emergency medical care and short-term treatment, rather than long-term nursing care. Guests unable to manage their daily personal care activities (feeding, bathing, dressing and toileting etc.) should travel with a caregiver who can assist with these tasks.

Please be advised that the non-medical staff on board are not specifically trained to give daily care and are not able to assist guests with personal tasks or personal hygiene needs (eating, dressing, bathroom or bathing).

PREGNANCY

For the health and safety of both mother and unborn child, MSC Cruises cannot accommodate guests who will be more than 23 weeks and 6 days pregnant at any time during the cruise. If you are pregnant but will be less than 23 weeks and 6 days at any point during the cruise, you will need to provide a letter from your obstetrician/gynaecologist confirming your expected due date, that your pregnancy is low-risk, and that you are fit to travel without immediate access to specialised obstetric or neonatal care.

To inform us of your pregnancy, please fill in the form at the following link Accessibility&Medical Request Form

DIALYSIS

MSC Cruises does not provide individual haemodialysis.

However, guests who are stable and able to independently manage home peritoneal dialysis are welcome to sail.

Peritoneal Dialysis

Please be aware that there are risks associated with travelling on cruise ships while undergoing dialysis. Please review the Dialysis Risk form. It is crucial to discuss your risk with your nephrologist before choosing to cruise. Please notify MSC Cruises of your condition at the time of booking or at least 30 days before sailing. Guests on peritoneal dialysis are recommended not to travel on remote itineraries or those with multiple days at sea due to the lack of access to specialist care.

Guests who require peritoneal dialysis are responsible for supplying all equipment, medications and supplies necessary to self-perform dialysis. You are also responsible for ensuring these are safely on board on time prior to sailing.

To inform us of your special requirement for peritoneal dialysis, please fill in the form at the following link Accessibility&Medical Request Form

ENTERAL AND PARENTAL NUTRITION

MSC Cruises does not provide enteral or parental nutrition, but guests who independently manage it are welcomed onboard. Guests are responsible for providing all the feed and equipment required for the cruise.

To inform us of your special requirement for special nutrition, please fill in the form at the following link Accessibility&Medical Request Form

PHARMACEUTICAL

Personal Medication: It is strongly recommended that you bring an ample supply of your personal medication, sufficient for the duration of the cruise and for a few days after the cruise ends. Please keep all your medication in its original labelled packaging. It's also advisable to carry a prescription record or a written list of your medications, including the drug name, dosage, and times taken. While the medical centre can assist in replacing some medications, MSC Cruises cannot guarantee that the exact medication or an equivalent will be available onboard.

Please note that cabin coolers are not refrigerators and are not suitable for storing refrigerated medications. If you need to refrigerate medication, we suggest bringing cool bags with ice packs or requesting cold storage medication in the medical centre.

Controlled substances - Be aware that restrictions may apply to guests travelling with certain prescribed controlled drugs, and it is your responsibility to ensure you comply with the regulations of the countries you will be visiting.

It remains the responsibility of the guest to familiarise themselves with the above instructions and check the validity of their medication list with their treating physician or pharmacist.

Illegal substances - Guests are not permitted to bring substances or medications containing drugs of abuse or designated equivalents on board. This applies to all of the geographic areas we visit. This includes, but is not limited to:

• Marijuana (including prescription / medical marijuana), or any derivatives of THC (tetrahydrocannabinol)
• Illegal narcotics / drugs including synthetic designer drugs / New Psychoactive Substances (NPS).

OTHER MEDICAL NEEDS

To ensure the best possible care during your cruise, MSC Cruises Special Needs team will require full details of certain medical conditions or requests to assess whether your needs can be accommodated on board (please see some examples below). If there are any doubts, please contact the Special Needs team directly.

If you or your travelling companion:

• Are undergoing chemotherapy or taking immunosuppressant medication.
• Please note that chemotherapy cannot be administered on board. Due to potential travel-related health risks, MSC strongly advises guests on immunosuppressant medication to consult their specialist and obtain clearance to cruise prior to boarding.
• Have other complex medical needs requiring advanced care (for example, quadriplegic patients, those with significant incapacitation/loss of function, or those requiring round-the-clock care).
• Require specific medical interventions (such as laboratory tests, administration of injectable medication, wound dressings, etc.).

To inform us of your special medical requirement, please fill in the form at the following link Accessibility&Medical Request Form

VACCINATIONS

Guests are advised to consult their medical provider or travel medicine clinic prior to the cruise for information regarding recommended/required vaccinations for the planned itinerary. MSC Cruises declines all responsibility for guests who do not adhere to the recommendations on the prevention of infectious diseases or do not have the appropriate vaccinations to enter a particular port during the cruise.

REQUESTING RECORDS OR INVOICES FROM THE ONBOARD MEDICAL CENTRE

If you visit the Medical Centre and need a copy of your medical records or an invoice for insurance purposes, please ask the medical staff during your visit.

If you have already disembarked the ship please follow the steps below:

• Download the Medical Records Request Form available here.
• Complete and sign the form ensuring all required fields are filled, including your email address.
• Please note that the form must be completed and signed by the Guest who visited the medical centre. If you are requesting records on behalf of a minor, please download and complete the dedicated form available here.
• Send the completed and signed form to customerservice@msccruises.co.uk

Requests are handled as quickly as possible. However, please allow up to 5 working days for processing and delivery

Everyone loves the feel of freshly-laundered clothes and the convenience of a same-day laundry service. Extend the relaxation after a wonderful long holiday by returning home with your shirts and trousers washed, dried and ready to put away. That's why we offer several Laundry Service Packages to choose from.

Enjoy hassle-free laundry services - For a modest single charge, you and every traveller in your cabin can use the service whenever you like for up to 40 items per cabin per cruise. Your items will be collected before 12:00pm and returned within 48 hours. Laundry service is not available the last day of the cruise. 

The Minors Policy protects the safety and well-being of all passengers on board. ‘Minor’ refers to any person under the age of 18 (on cruises that do not include a port in the USA) or 21 (on voyages that do include a port in the USA). We have recently updated our Minors Policy, effective May 15th, 2025.

Infants under Two years old

Starting from 15 May 2025, infants under 2 years old are admitted on board, except on cruises starting from 11 nights onwards, for which it is required that the minor is at least 2 years old at the moment of embarkation.

What if I have booked two seven-night cruises? Does the age requirement for infants under two apply? The age requirement does not apply in case the 11 nights (or longer) cruise is the combination of two or more cruises, where the ship returns to its Home Port during the cruise

Children under 18 - 21 YEARS OLD

Are guests under 18 permitted to travel without adult supervision? MSC Cruises does not permit minors to occupy a cabin without the presence of at least one adult. For sailings within the US, guests aged 18-20 can be accommodated in a cabin alone, provided they are traveling with a guest aged 21 or older.

Who is considered an adult? To be considered an adult, passengers must be 18 or 21 years old at the time of embarkation, depending on the itinerary.

Is there an exception? Yes, an exception applies for minors under 18 traveling with one parent or legal guardian, provided the following conditions are met:

• The parent/legal guardian must specifically request at the time of booking that the minors be assigned a cabin without an adult and sign a liability waiver, which must be submitted to the Contact Centre.
• The parent/guardian is traveling with 2 to 5 minors.
• The cabin is occupied by either one minor aged 12 or older, or two minors, with the eldest at least 12 and the youngest at least 8.
• No more than two minors may occupy a cabin without an adult.

For MSC Lirica, Musica, and Fantasia class ships:

• Parent/guardian and minors must stay in connecting cabins, and the balcony of the minors' cabin will be locked.

For all other MSC ships:

• The parent or legal guardian and the minor(s) shall be accommodated in connecting cabins with the minor cabin’s balcony being locked or in interior adjacent cabins**.
• The parent or legal guardian shall be required to purchase a bracelet to have access to the cabin occupied by the minor(s) at any time during the cruise.

Can guests under 21 travel alone in the US? Travellers of all nationalities must be at least 21 to travel alone on cruises embarking in the US or travelling to the US. They must have turned 21 by the time they enter a U.S. port. Guests aged under 21 must travel accompanied by their parents or a legal guardian. Otherwise, a signed authorisation letter from the absent parent must be provided when booking, along with the name of a chaperon or a designated individual in charge of the minor

Can guests aged 18-20 stay in a cabin alone? Yes, guests aged 18-20 may stay in a cabin alone if they are traveling with someone aged 21 or older, without any additional requirements.

Will I be advised regarding their their bookings not compliant with the policy? Yes, MSC Cruises will contact guests with confirmed bookings. Guests be offered the following options:

• Free Cruise Move to sailings with ports outside the US.
• Free Cruise Move to another (later) available date (on available sailings at the time of the Cruise Move) if, for this new sailing, the guests will be 21.
• Or our Standard Cancellation Policy will apply.

What happens if a new booking does not comply with the policy for US guests under 21? The guest will be offered a Free Cruise Move with new pricing or the booking will be cancelled according to the standard cancellation policy.