MSC Seaview

The MSC Yacht Club Sundeck & Pool is an exclusive luxurious outdoor area with captivating swimming pool, spacious sundeck, and relaxing large hot tubs for an remarkable luxury cruise experience.

In the MSC Yacht Club you are provided with exceptional service, including fresh towels and cleaning sunglasses while enjoying the One Pool. Elegant and private cabanas are also available on selected ships.

The stunning high-tech theatre is the ideal venue to enjoy spectacular Broadway-style shows, with a varied programme offering compelling entertainment every evening of your cruise.

Extending over four decks, the multi-level glass-walled atrium represents an innovative and atmospheric entertainment venue for live music and other events. The two glass-floored catwalks beyond its glass walls offer guests spectacular ocean views.

Surrounded by the specialty restaurants, Wine and Cocktails is an ideal place for an aperitif while waiting for a table in one of the specialty dining venues, or the place to stop by for a glass of wine after dinner.

With its multi-storey aqua park, offers one of the largest and most interactive water attractions at sea. It prides itself on its five different water slides, including two racing slides with clear loops extending over the side of the ship and a 367-foot water slide with lights and music going down in single and double slide tubes. Also boasts an AquaPlay™ area for tots and an adventure trail, the aqua park truly has something for everyone.

Strike! That’s what you want to hear every time the bowling ball barrels down the alley. See whether you have the knack and play against your family and friends to crown the bowling champion in your midst.

On our ships you'll find a wide selection of the best boutiques at sea stocked with all your favourite premium brands, so you can enjoy the best shopping experience during your cruise. Treat yourself on board and look your best whenever you want! Our shops are open all day and until late at night when at sea.

Duty Free
You can choose between top-flight international tobacco products, technology products, fine wines, chocolate, make up and travel essentials.

Our expert staff can provide you with all the help you need to make the perfect choice.

* We always give you the lowest tax and duty-free prices applicable in accordance with local legislation

MSC Logo Shop
Infuse your cruise with gifts that spark magical memories of your voyage across the waves! Navigate the MSC Logo Shop for everything from gadgets to books and novelty gifts! You’ll also find MSC’s very own DOREMI Mascot right here in the MSC Shop.

Jewellery
A wonderland of all that sparkles; showcasing designs in gold, silver, precious and semi-precious stones and watches.

You’ll love the wide choice of jewellery, perfect as a special gift or to treat yourself, and at prices that will put an extra sparkle in your eye.

Accessories
Top Italian brands such as Armani, Coccinelle, Furla and Fusaro feature alongside international names like Radley London, Calvin Klein, Lacoste, Tommy Hilfiger and Ralph Lauren.

Here you are sure to find serious sartorial inspiration for bags and accessories!

Fashion Boutique
Browse the latest collections for men, women and children, plus an array of accessories for all tastes. Enjoy the expert guidance of our staff, here to help you find something for the special people in your life, whatever their age and taste!

Cocktails and other drinks are available for your enjoyment in our Seaside Lounge. Bar menu with classic cocktails, sparkling cocktails, Mojitos, zero-alcohol drinks, wines, beers, ciders, aperitifs, liqueurs and more. There are afternoon activities too, along with an extensive selection of tea.

Super cocktails are a feature of this cocktail bar. A signature MSC cocktail, a classic or something entirely new -you decide. This bar is an ideal spot to stop by to listen to live music and enjoy a drink from the extensive bar menu.

During the day, the Garage Club is dedicated to teenagers. At night, it's a club with a powerful sound system and great cocktails. Dance the night away to our pumping sound system and enjoy a fantastic beverage range: long drinks, Spritz & Co, exciting premium cocktails and the latest mocktails.

Watch the game, or simply relax with a great choice at American or international beer, cocktails, spirits and more at this American-style sports bar.

With an array of first-rate champagne, bubblies, fresh oysters, caviar and fish, the chic Champagne Bar is a place to indulge in the finer things in life. To ensure we have only the best, we have painstakingly researched the quality of our sparkling wines and sourced them from the most renowned producers world-wide

Discover a world of frozen delights, cocktails, beers and soft drinks at the main poolside ice cream bar. Venchi artisanal ice-cream is made fresh daily!

This relaxing outdoor pool bar is dedicated to guests who have chosen the Aura Experience. The exclusive bar menu features a variety of coladas, margaritas, long drinks, frozen delights and many other refreshers.

For a bit of quiet time on board your ship, check out the Billiard Room & Library to play a civilised game or read in peace amid a haven of tranquillity and calm. With the clicking of the balls and low-key conversations as the only sounds you’ll hear, it’s the ideal place to unwind.

Our amazing on-board MSC Formula Racer delivers an adrenaline-pumping virtual-reality race, with you in the driver’s seat of a racing car. Go head to head against other racers and thrill to the feel of engines gunning. Huge fun for the young and the young at heart, regardless of who wins the race.

Type of service: Charges apply

Make sure to walk through the Emotions-Immersive Gallery to see unique photos of MSC Guests (including you and your family!) taken by our professional onboard photo team. This immersive experience is a great opportunity to meet your fellow guests, and it’s a lot of fun trying to spot the shots of you and your loved ones. And if you see any you like, they’re available for purchase in the Photo Gallery.

Type of service: Charges apply

The unique Panorama Pool is the perfect place to relax, soak up the sun and enjoy the panoramic sea views. Around the pool you'll find a set of innovative sun loungers, designed to give you the chance to stay closer to the water than ever before.

Located on Deck 18.

Our casinos are elegantly designed, featuring games for all types of players. You’ll be able to try your hand at Roulette or Blackjack, challenge yourself at one of our Poker tables, or choose among a variety of slot machines.

If you want to take a break from the gaming tables or simply sit and watch the action while sipping a cool drink, the Platinum Casino bar is the place to be. This specially designed lower bar offers an open view of the entire casino area and has its own unique bar menu.

Ideally situated near the main dining room, this bar is a perfect place to join friends for an aperitif before a meal, or for an after-dinner shot, even vodka, whisky or rum tastings.

Thanks to its sliding roof, the indoor pool ensures maximum enjoyment in every season. On evenings when the weather prevents the outdoor pool areas from being used, it becomes a fantastic party venue, hosting a series of fun events on themes ranging from the '70s to The Great Gatsby.

With daily Italian gelato made on board, the Venchi Chocogelateria and Creperie is an ideal place to pamper yourself or someone you love. Using the best quality ingredients, we serve up gelato milkshakes, chocolate smoothies, cones.

This bar is an ideal spot to join friends for an aperitif before a meal. Choose your favourite drink or ask our professional mixologist to prepare you a fabulous Martini.

Visit our on-board 4D Cinema* for a chance to enter a world of adventure without having to leave the comfort of your seat. Enjoy a unique cinematic experience, full of surprising features and visual effects.

We organise various daytime and evening Theme Parties on board. You may wish to bring bright fun clothes for the Sunshine Party and something white for the White Party.

A start-of-the-cruise event celebrating the ship's departure, led by the Entertainment Team and Dancers in a spectacular Costume Parade.

Type of service: Included

Think you’ve got what it takes to be a star in our on-board talent competition, The MSC Factor? Then come and showcase what you can do in the most exciting talent show at sea. Whatever your specific talent may be, don’t be shy – come and show the world what it’s been missing.

Type of service: Included

The Sunset Beach Bar offers delicious Caribbean-style cocktails and punches, like Mojitos and frozen delights, as well as beer, mixed drinks, ciders, softs, fruit juices and alcohol-free cocktails.

Get inspired and take home the ultimate reminder of your time on board. In the Art Gallery you'll be able to browse the walls and take your pick with the help of our Gallery staff, always ready to guide you in your choice.

Plavba s MSC je plná nezapomenutelných okamžiků, které rozhodně nechcete propásnout!

Nechte naše profesionální fotografy zachytit všechny vrcholy vašeho pobytu na palubě: od dne nástupu a rozlučkových večírků až po kulinářské zážitky, setkání s kapitánem a všechny radostné chvíle mezi tím.

Nadčasové vzpomínky z plavby

Uchovejte podstatu své dovolené díky našim specializovaným fotografickým službám. Od personalizovaných portrétních sezení až po jedinečné suvenýry – MSC Cruises nabízí nezapomenutelné způsoby, jak zvečnit vzpomínky na vaši dovolenou.

Fotogalerie

Nezapomeňte prozkoumat All-Inclusive digitální foto balíček, který zahrnuje digitální soubory všech fotografií pořízených našimi profesionálními fotografy na palubě. Digitální fotografie jsou k dispozici ke stažení pouze během plavby. Mějte na paměti, že po ukončení plavby již nebude možné fotografie stáhnout.

Iris Galerie

Přeměňte svou duhovku v mistrovské dílo.

Iris Galerie nabízí jedinečný a kompletní zážitek, který můžete darovat jako dárek nebo sdílet s ostatními. Unikátní tvorba: dechberoucí krajiny a živé barvy vaší duhovky na vašem individuálním Iris snímku. Objevte krásu své duhovky sami, jako pár, mezi přáteli či rodinou.

Tento nový a inovativní koncept uměleckého díla promění vaši duhovku v opravdové mistrovské dílo.

Nadčasové studio fotografie

Vyhrazený studiový fotograf vám nabídne jedinečnou příležitost zachytit zvláštní okamžiky vaší plavby. Během soukromé konzultace vám budou představeny nejlepší lokace po celém lodi, abyste si mohli vybrat místo pro vaši fotografickou seanci. Každá fotografie bude pořízena špičkovou technikou naším vysoce kvalifikovaným studiovým fotografem za použití kreativních světelných efektů. Obrázky jsou tištěny na prémiový fotografický papír. Po skončení sezení si vyberte z různých balíčků a odnesete si domů trvalé vzpomínky. Nadčasové studio fotografie jsou k dispozici k zakoupení pouze na palubě během plavby. Nelze je stáhnout online ani zakoupit po skončení plavby.

An MSC Cruise is not just a chance to travel and explore – it’s also a chance to relax, feel healthy, and look your best. Unwind with a soothing sauna, relax with a traditional Balinese massage, or treat yourself to a high-tech beauty treatment during your cruise in our MSC Aurea Spa.

Indulge in relaxation

Discover high-tech beauty therapies, soothing saunas, and rejuvenating Balinese massages. Immerse yourself in the luxurious MSC Aurea Spa, featuring exotic interiors and specialised treatment suites. Enjoy our thermal area for holistic relaxation and expert aesthetic services in our beauty and hair salons, along with a dedicated barber shop.

Equipped with Technogym® cardio and strength-training equipment, the high-tech gym on board MSC Seaview offers not only a wide range of original fitness courses and training programmes, but also the chance to enjoy superb sea views while you work out.

Come to the outdoor basketball court at the Sport Centre for a chance to hang out with friends, have fun shooting hoops and enjoy a full-body workout at the same time. You may not make the latest line-up of the Harlem Globetrotters, but you’re sure to have a great time.

Type of service: Included

Hair Salon

Refresh your look with a new hairstyle! There are different packages which include a personalised shampoo & conditioning mask, a haircut and a single process colour treatment. Leave the salon styled and ready for a great evening onboard.

Barber Shop

Inside the MSC Aurea Spa there’s a dedicated Barber Shop to keep you looking at your best during your time on board! Leave the salon styled and ready for a great evening.

Type of service: Charges apply 

Experience ultimate relaxation in our Thermal Area, where tranquillity and rejuvenation await you. Our facilities include various heat therapies that promote circulation and relieve tension, invigorating reaction experiences to awaken your senses, and hydrotherapy options that harness the healing power of water.

Enjoying time off on your cruise doesn’t need to mean letting your fitness routine slide, so gear up and rendezvous with the power walking and jogging track on deck to get your daily exercise fix while also savouring outstanding ocean views.

Type of service: Included

Anyone for tennis? Play to your heart’s content at the outdoor or indoor tennis court of our on-board Sport Center. Tennis is ideal for getting some healthy activity, honing your hand-to-eye coordination and having loads of fun. Game, set and match to you.

Type of service: Included

Fast-paced, energetic and a ton of fun to play, volleyball is one of the world’s most popular team sports and one you can enjoy at the outdoor volleyball court at the on-board Sport Centre. Burn some calories and get a thorough cardio-vascular workout while you land a kill and beat the opposing team.

Type of service: Included

Fancy a game of footy? Your wish can be granted at the outdoor five-a-side football pitch at the Sport Center. Team up with some friends or family and play a match against another on-board team. A great way to have fun, get active and turn strangers into friends.

Type of service: Included

Tennis Tournament - if you've got a killer backhand then why not enter our onboard tennis tournament? It might not be Wimbledon but it'll serve up a great workout and possibly a taste of glory, too

Soccer Tournament - can you kick it? Yes you can! Sign up for the onboard soccer tournament and show off your skills. Your team needs you, so get involved.

Volleyball Tournament - unleash your competitive side in our very own onboard volleyball tournament. Quick reactions and impressive reach could lead you and your team to glory!

Basketball Tournament - ready to shoot some hoops? Then enter our onboard basketball tournament. Get involved and prepare for glory!

Ping Pong Tournament - pick up a paddle and prepare for battle! The ping pong tournament is on and you're invited. Ready for the challenge? See you there!

Table Soccer Tournament - if you're a fan of football in the miniaturized form known as foosball why not enter today's tournament? Just remember the golden rule - no spinning!

Type of service: Included

ON BOARD MEDICAL CENTRE

Our onboard medical centres are available 24/7 for emergencies. In addition, we offer twice daily clinics for routine medical needs.

Our onboard medical facilities meet or exceed the standards for cruise ship medical centres adopted by CLIA and include some diagnostic and treatment abilities; however, the ship’s medical centers do not have the same resources as a land-based hospital. They are staffed by full-time registered doctors and nurses, including paramedics on some ships. Their primary role is to provide emergency medical care and short-term treatment, rather than long-term nursing care. Guests unable to manage their daily personal care activities (feeding, bathing, dressing and toileting etc.) should travel with a caregiver who can assist with these tasks.

Please be advised that the non-medical staff on board are not specifically trained to give daily care and are not able to assist guests with personal tasks or personal hygiene needs (eating, dressing, bathroom or bathing).

PREGNANCY

For the health and safety of both mother and unborn child, MSC Cruises cannot accommodate guests who will be more than 23 weeks and 6 days pregnant at any time during the cruise. If you are pregnant but will be less than 23 weeks and 6 days at any point during the cruise, you will need to provide a letter from your obstetrician/gynecologist confirming your expected due date, that your pregnancy is low-risk, and that you are fit to travel without immediate access to specialized obstetric or neonatal care.

To inform us of your pregnancy, please fill in the form at the following link Accessibility&Medical Request Form

DIALYSIS

MSC Cruises does not provide individual haemodialysis.

However, guests who are stable and able to independently manage home peritoneal dialysis are welcome to sail.

Peritoneal Dialysis

Please be aware that there are risks associated with travelling on cruise ships while undergoing dialysis. Please review the Dialysis Risk form. It is crucial to discuss your risk with your nephrologist before choosing to cruise. Please notify MSC Cruises of your condition at the time of booking or at least 30 days before sailing. Guests on peritoneal dialysis are recommended not to travel on remote itineraries or those with multiple days at sea due to the lack of access to specialist care.

Guests who require peritoneal dialysis are responsible for supplying all equipment, medications and supplies necessary to self-perform dialysis. You are also responsible for ensuring these are safely on board on time prior to sailing.

To inform us of your special requirement for peritoneal dialysis, please fill in the form at the following link Accessibility&Medical Request Form

ENTERAL AND PARENTAL NUTRITION

MSC Cruises does not provide enteral or parental nutrition, but guests who independently manage it are welcomed onboard. Guests are responsible for providing all the feed and equipment required for the cruise.

To inform us of your special requirement for special nutrition, please fill in the form at the following link Accessibility&Medical Request Form

PHARMACEUTICAL

Personal Medication:

It is strongly recommended that you bring an ample supply of your personal medication, sufficient for the duration of the cruise and for a few days after the cruise ends. Please keep all your medication in its original labelled packaging. It's also advisable to carry a prescription record or a written list of your medications, including the drug name, dosage, and times taken. While the medical center can assist in replacing some medications, MSC Cruises cannot guarantee that the exact medication or an equivalent will be available onboard.

Please note that cabin coolers are not refrigerators and are not suitable for storing refrigerated medications. If you need to refrigerate medication, we suggest bringing cool bags with ice packs or requesting cold storage medication in the medical center.

Controlled substances

Be aware that restrictions may apply to guests travelling with certain prescribed controlled drugs, and it is your responsibility to ensure you comply with the regulations of the countries you will be visiting.

It remains the responsibility of the guest to familiarize themselves with the above instructions and check the validity of their medication list with their treating physician or pharmacist.

Illegal substances

Guests are not permitted to bring substances or medications containing drugs of abuse or designated equivalents on board. This applies to all of the geographic areas we visit. This includes, but is not limited to:

• Marijuana (including prescription / medical marijuana), or any derivatives of THC (tetrahydrocannabinol)
• Illegal narcotics / drugs including synthetic designer drugs / New Psychoactive Substances (NPS).

OTHER MEDICAL NEEDS

To ensure the best possible care during your cruise, MSC Cruises Special Needs team will require full details of certain medical conditions or requests to assess whether your needs can be accommodated on board (please see some examples below). If there are any doubts, please contact the Special Needs team directly.

If you or your travelling companion:

• Are undergoing chemotherapy or taking immunosuppressant medication.
• Please note that chemotherapy cannot be administered on board. Due to potential travel-related health risks, MSC strongly advises guests on immunosuppressant medication to consult their specialist and obtain clearance to cruise prior to boarding.
• Have other complex medical needs requiring advanced care (for example, quadriplegic patients, those with significant incapacitation/loss of function, or those requiring round-the-clock care).
• Require specific medical interventions (such as laboratory tests, administration of injectable medication, wound dressings, etc.).

To inform us of your special medical requirement, please fill in the form at the following link Accessibility&Medical Request Form

VACCINATIONS

Guests are advised to consult their medical provider or travel medicine clinic prior to the cruise for information regarding recommended/required vaccinations for the planned itinerary. MSC Cruises declines all responsibility for guests who do not adhere to the recommendations on the prevention of infectious diseases or do not have the appropriate vaccinations to enter a particular port during the cruise.

REQUESTING RECORDS OR INVOICES FROM THE ONBOARD MEDICAL CENTRE

If you visit the Medical Centre and need a copy of your medical records or an invoice for insurance purposes, please ask the medical staff during your visit.

If you have already disembarked the ship please follow the steps below:

• Download the Medical Records Request Form available here.
• Complete and sign the form ensuring all required fields are filled, including your email address.
• Please note that the form must be completed and signed by the Guest who visited the medical center. If you are requesting records on behalf of a minor, please download and complete the dedicated form available here.
• Send the completed and signed form to customerservice@msccruises.co.uk

Requests are handled as quickly as possible. However, please allow up to 5 working days for processing and delivery

In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays. Smoking is forbidden in all indoor areas, with the sole exception of the casinos, during opening hours for Guests who are seated and playing.

Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays.

The Company reserves the right to levy a fee should passengers be found smoking in non-designated areas of the vessel. Repeatedly smoking in non-smoking areas can ultimately lead to disembarkation.

We remind you that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously put in danger safety at sea.

You can find more information on our Guest Conduct Policy Here.

We want to make sure you are always prepared when cruising with MSC. Below are some suggestions to make sure you pack appropriate clothing for the various activities you will undertake during your cruise.

Daytime Attire

Casual wear is recommended for daytime attire. Shorts and T-shirts are permitted.

Evening Wear

A more polished look is recommended for evening wear when dining in the main dining rooms, speciality restaurants and while enjoying the entertainment in the theatre, bars, and lounges. Collared shirts, tailored trousers or shorts, skirts, and dresses are suggested. It is advisable to layer clothing and bring a light jacket or jumper for cooler nights and the ship’s air-conditioned public areas.

Gala Night

On Gala Night, dress to impress! Whether that means a tuxedo, suit and tie, evening gown or cocktail dress, or perhaps it’s your very best jeans and polo shirt, your attire should fit your own level of elegance. The only thing required is your smile.

Theme parties

We organise various daytime and evening Theme Parties on board. You may wish to bring bright fun clothes for the Sunshine Party and something white for the White Party.

Dress Restrictions

Specific restrictions may be enforced by onboard staff members including restaurant hostesses and management. At no point is swimwear allowed in any formal dining venue for any meal, including breakfast and lunch. Shorts, flip flops, and tank tops are not allowed for Evening Wear or Gala Night in the Main Dining Rooms, Specialty Restaurants, or MSC Yacht Club. T-shirts are not allowed to be worn for Gala Night. Dress code rules that are posted outside the buffet should be followed.

Sports lovers

For sports lovers, gym shoes and tracksuits are must-haves when using our cutting-edge gym and attending yoga and dance courses, where available.

Northern Europe cruises

For cruises sailing towards the Svalbard Islands and Polar areas, please ensure you have adequate polar clothing.

Shore Excursions

For shore excursions, which may include visits to religious sites, we advise that appropriate clothing should be worn (covered knees and shoulders).

MSC Cruises S.A. makes every effort to accommodate our guests' dietary requirements whenever possible.

We keep special needs in mind when planning our menus and serving our meals.

ALLERGENS

MSC Cruises S.A. is aware that some foods may cause an allergic reaction due to intolerance of some ingredients such as the 14 major recognized allergens listed in the Regulation (EU) No 1169/2011 which are: gluten, soybean, peanuts, lupin, nuts or treenuts, sesame, crustaceans, fish, mollusc, dairy product, egg, mustard, celery sulphite & sulphur dioxide; therefore, guests are advised to inform the Company of any such allergy at the time of booking but not later than 30 days prior to sailing (by filling out the Accessibility Form). We further ask guests to report the special diet needs to Reception - Guest Service and the Maître d’hôtel in the Main Dining Room upon first boarding the ship and prior to consuming any food or beverage onboard. Although there are several options at our various restaurants, our main dining rooms are best equipped to handle special dietary requests and reduce the unintentional risk of cross-contamination, we therefore strongly advise guests with allergies to have their meals in the main dining rooms, where our dining staff are best able to assist.

Although MSC has implemented robust preventive measures, the risk of accidental allergen cross-contamination cannot be completely ruled out due to the limited space on the ship.

We advise our guests who are knowledgeable about allergies or intolerances to always carry their prescribed emergency medications as directed by their physician, enabling them to respond effectively in the event of an allergic reaction.

When booking a tour with a meal included, please remember to always communicate your special dietary need to the staff.

Please be advised that on private islands and private beaches, we have limited capacity to ensure full allergen control. Consequently, MSC recommends that guests with specific dietary requirements have their meals in the Main Dining restaurant on board.

MEALS WITH GLUTEN-FREE INGREDIENTS

MSC Cruises offers dedicated menus for meals with gluten-free ingredients (breakfast, lunch, and dinner) in the main restaurants on most of its ships. Guests sensitive to gluten should always reach out to the dining supervisor.

Please be advised that on MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica guests are offered a limited selection of commercial, pre-packaged gluten-free snacks such as biscuits, croissants, sponge cakes and muffins.

Coeliac guests or guests with sensitivity to gluten should always reach out to the dining supervisor instead.

KOSHER MEALS

Kosher meals (pre-packaged breakfast, lunch, and dinner) may be available on board for an additional charge of €25/$30 pp/day. Kosher meals can be consumed in the main restaurants and must be booked at least 30 days before the ship’s departure. Considering the restricted selection of choices, please do not forget to always specify any allergy or intolerance.

HALAL MEAT

Halal products (beef, lamb and poultry) may be available on board following the former request of the guest at least 30 days before the ship’s departure. If we are notified outside this deadline, we will do everything in our power to provide the services requested, but this cannot be guaranteed at such short notice.

VEGETARIAN/ VEGAN MEALS

Vegetarian and Vegan-friendly dishes are incorporated into our buffet and dining room culinary offerings.

Our menu in the dining room includes always vegetarian and vegan options.

OTHER DIETARY REQUEST

Guests who need to warm up baby formula or breast milk are referred to Room Service.

For medical reasons or for infants, guests can specifically request some food to be blended onboard.

Guests who for medical reasons wish to bring their own additives to the food served on board are directed to take care of mixing and dosing themselves for safety reasons.

Following written approval from the Company, Guests can also bring their special sealed food on board. Products to be taken onboard should respect EU food labelling / packaging regulations and should not have an imminent expiry date. Once open they should be consumed as per instruction on the label. Our onboard staff are not authorized to store, cook or heat food items brought by guests.

To inform us of your special dietary request, please fill in the form at the following link Accessibility&Medical Request Form

Wi-Fi is available on board all of our ships.

Satellite Internet Access is available in all public areas of the ship and in most cabins, including all MSC Yacht Club suites. All you need is one of our Satellite Internet Access packages and a mobile internet device (smartphone, tablet, laptop, etc.).

You can also access the internet without the need for a mobile device, by using the computers in the Internet Café on board.

When at sea, it is not possible to access the internet using a high-speed broadband connection as you would on land. Instead, internet connectivity on board is provided by links between the ship and communications satellites in orbit far above the Earth.

WHEN A DOG IS A SERVICE ANIMAL

A service dog is a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person's disability. MSC welcomes service dogs on board its cruise vessels, provided they are in good health and in possession of all documents necessary for entry to the foreign countries visited during the cruise. For cruises including UK waters, the dog must be a full member of either Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF).

Service dogs who are still in training, emotional support and companion animals are not recognized as assistance dogs, hence not allowed on MSC vessels.

SERVICE DOG ONBAORD A CRUISE SHIP

MSC Cruises can provides a relief area with mulch but the guest, on his/her part, undertakes to be personally responsible for the custody, nutrition and general care of the animal throughout the period spent on board (with the help of a carer or fellow traveler if applicable) and for the possible damage caused by their service dog. If the service dog's behavior creates a fundamental alteration or a direct threat to safety, the dog may be denied boarding or removed from the ship along with the owner at the guest's expense. Service dogs are permitted to accompany the person with a disability in all public areas, including dining venues. While in public areas, dogs must be on a leash, harness, or other restraining device. Due to health regulations, service dogs are not permitted in recreational water facilities: pools, whirlpools, spray parks or Spa facilities.

If the guest chooses to disembark the ship at a port at which the service dog must remain onboard, the guest must make arrangements to ensure that the dog is cared for. Note that the ship's staff are not available nor trained to care for the dog, nor can the dog be left in the cabin unattended.

We do not offer the service of a vet on board and the ship's doctors are unable to assist. Due to the nature of some shore excursions, kindly note service animals may not be permitted.

SERVICE DOG’S DOCUMENTATION

It's the guest's responsibility to ensure that all documents related to the service dog are in compliance with all local regulations for each port of call of the itinerary and are submitted to the company at least 60 days prior to the start of the cruise.

Please note that for the Worldcruise, documentation needs to be presented to the company at least 6 months prior to start the cruise as its special itinerary calls to more than 15 countries, and 50 ports, some of them very remote and with very strict bio-security requirements.

Hard copies of the documents must be provided at embarkation and to Reception-Guest Service once onboard.

Please be advised that in some ports of call the service dog might not be allowed to get off, according to local immigration rules.

The documentation and immunization requirements are established by government authorities and not MSC Cruises. Please note requirements are subject to change without notice, and travel plans/certifications shall be shared with us to confirm compliance with all destinations Port Health Authorities, considering the departure/transit ports too. If any problem is experienced with the dog documentation upon entry in any port, all related costs for either the quarantine of or re-export of the dog will be the dog owner responsibility. Pet Passport and Third Country Certificates must be signed, dated and stamped by an Official Certified Veterinarian. Please be aware that obtaining those permits can take weeks or months, and some countries may not allow animals to enter at all. Copies of completed permits for each port of call must be sent to us as soon as available, prior to the sail date.

Documentation that is required includes but not limited to:

• A brief, written explanation of what specific tasks the animal has been trained to perform must be provided. This can be added to the notes section of the Accessibility and Medical Request form. In accordance with some specific local regulations, a training certificate might be requested as well.
• Veterinarian certificate stating that the animal is healthy.
• Department of Agriculture permits
• The animal’s compulsory identification document issued by the competent local health authority, stamped within the 24 hours preceding the journey by the veterinarian certifying the animal’s physical condition (for itineraries in European waters) 

Minors Policy

The Minors Policy protects the safety and well-being of all passengers on board. ‘Minor’ refers to any person under the age of 18 (on cruises that do not include a port in the USA) or 21 (on voyages that do include a port in the USA). We have recently updated our Minors Policy, effective May 15th, 2025.

Infants Under Two Years Old

Starting from 15 May 2025, infants under 2 years old are admitted on board, except on cruises starting from 11 nights onwards, for which it is required that the minor is at least 2 years old at the moment of embarkation.

Prams and wheelchairs are always allowed on board, but must be declared at the time of booking confirmation. Wheelchairs are available on all ships in the MSC Cruises fleet, for use during embarking and disembarking or in the event of an emergency and can be borrowed on board.

The age requirement does not apply in case the 11 nights (or longer) cruise is the combination of two or more cruises, where the ship returns to its Home Port during the cruise

Children Under 18 - 21 Years Old

To be considered an adult, passengers must be 18 or 21 years old at the time of embarkation, depending on the itinerary.

An exception applies for minors under 18 traveling with one parent or legal guardian, provided the following conditions are met:

• The parent/legal guardian must specifically request at the time of booking that the minors be assigned a cabin without an adult and sign a liability waiver, which must be submitted to the Contact Centre.
• The parent/guardian is traveling with 2 to 5 minors.
• The cabin is occupied by either one minor aged 12 or older, or two minors, with the eldest at least 12 and the youngest at least 8.
• No more than two minors may occupy a cabin without an adult.

For all other MSC ships:

• The parent or legal guardian and the minor(s) shall be accommodated in connecting cabins with the minor cabin’s balcony being locked or in interior adjacent cabins**.
• The parent or legal guardian shall be required to purchase a bracelet to have access to the cabin occupied by the minor(s) at any time during the cruise.

The ages will be verified through official documents provided during embarkation.

Travellers of all nationalities must be at least 21 to travel alone on cruises embarking in the US or travelling to the US. They must have turned 21 by the time they enter a U.S. port. Guests aged under 21 must travel accompanied by their parents or a legal guardian. Otherwise, a signed authorization letter from the absent parent must be provided when booking, along with the name of a chaperon or a designated individual in charge of the minor

Guests aged 18-20 may stay in a cabin alone if they are traveling with someone aged 21 or older, without any additional requirements.

MSC Cruises does not permit minors to occupy a cabin without the presence of at least one adult. For sailings within the US, guests aged 18-20 can be accommodated in a cabin alone, provided they are traveling with a guest aged 21 or older.

Starting from 15 May 2025, infants under 2 years old are admitted on board, except on cruises starting from 11 nights onwards, for which it is required that the minor is at least 2 years old at the moment of embarkation.

• If you are pregnant, the information should be provided at least 2 weeks before sailing date
• For service dogs this is required at least 60 days before the sailing date.
• Note that due to the complexity of the Worldcruise itinerary, early deadlines apply.

This allows us time to provide the best possible service for our guests, which is determined by the facilities and resources on board each ship. If we do not receive timely notification, MSC Cruises cannot guarantee the requested accommodation. However, we will always strive to ensure every guest receives the accommodation they need to enjoy their time onboard. Due to the limited availability of accessible accommodation, guests are recommended to notify us as soon as possible as they will be allocated on a first come, first served basis.

if you booked through our website, the documentation should be sent to the following email address: specialservicesuk@msccruises.co.uk. However, If you booked your cruise through a travel agency, the documentation should be sent directly to your travel agent.

REDUCED MOBILITY

For guests who primarily use a wheelchair or mobility scooter, we highly recommend reserving a cabin for guests with disabilities or reduced mobility. These cabins are specifically designed with enhanced accessible features, including handrails for support, ramps for easy balcony access, lower shelves for convenient storage, spacious wet-room-style bathrooms, and wider entrance doors for smoother navigation. These thoughtful features are incorporated to cater to the unique needs of individuals with reduced mobility, promoting a more comfortable and independent experience.

While standard cabins may be suitable for guests with minor mobility impairments or those who do not require a wheelchair to move around the cabin, they are not suitable for guests who rely on a wheelchair as their primary means of mobility. Since availability of reduced mobility cabin is limited, and requests will be accommodated in a first come, first served basis, it is important to request it as soon as possible and consider also the possibility of considering eventually a different sailing date. If you choose to book a standard cabin, you are acknowledging that you can stand for brief moments and take a step without a mobility device and can access the bathroom area without additional supports (a shower stool can be requested, if needed). If you use a wheelchair or scooter, it’s essential to verify that your wheelchair meets our size restrictions.

The wheelchair should not exceed 50cm (20 inches) in width, have a weight limit of 45kgs (99 pounds), and, when folded, should not exceed 50cm (20 inches). These limitations are in place to ensure safe maneuverability and storage within the cabin space. For safety and convenience, wheelchairs, mobility scooters, and other assistive mobility devices must be stored inside your cabin when not in use. They cannot be stored in the hallways. Please take this into consideration when booking a regular cabin.

This policy aligns with International Safety Regulations and helps maintain clear and safe passageways throughout the ship.

Given the strict International Safety Regulations governing cruise ships and the limited capacity for carrying assistive mobility devices, it is imperative that you declare any wheelchairs or scooters you intend to bring onboard at the time of booking or as soon as you become aware of the need to bring them. This advance notice enables us to assess space availability and make the necessary arrangements to accommodate your device. Failure to provide this information at the time of booking may, regrettably, result in your device being denied boarding, a situation we are committed to helping you avoid.

To further support guests with reduced mobility, MSC Cruises offers a range of services:

• Mobility Aids: Guests are welcome to bring manual or electric wheelchairs or scooters, as well as other mobility aids such as canes, rollators, walkers, and crutches, which need to be stored inside the cabin. Please be reminded to communicate it during your cruise reservation through the Accessibility&Medical Request Form. If you plan to bring an electric wheelchair or scooter, please specify the type of battery it uses (gel, dry, or lithium). For safety reasons, wet batteries are not permitted on board MSC ships.

Please confirm the dimensions of the specific vessel on which you will be sailing to ensure your mobility device comfortably navigates through the cabin door.

Wheelchairs are available on board our ships, for the use of guests during embarkation and disembarkation only, or in case of emergency. Guests that require constant use of a wheelchair or any other form of support must bring their own equipment with them. It is the responsibility of the guest to check with the relevant producers/suppliers that this equipment is safe to take onboard and use on a cruise ship, and to organize both its delivery to the departure terminal in good time for embarkation, and its collection at the end of the cruise.

• Cabin Amenities: Upon request, we can provide a shower stool in standard cabins to enhance comfort and safety.
• Shore Excursions: MSC Cruises offers "Easy & Accessible" tours specifically designed for guests with reduced mobility. We recommend inquiring about the availability of these tours at the time of booking, as they may vary depending on the destination.
• Embarkation and Disembarkation Assistance: Please be informed that outside the cruise terminal assistance is not guaranteed. However, assistance is available from the ship to the pier and vice versa at ports of call, but once ashore MSC will no longer be able to provide assistance, and guests will need to be able to enjoy their visit autonomously.
• Airport and Flight Assistance: If you have booked your flights through MSC Cruises, you are requested to notify us at the time of the booking about any accessibility needs.
• Accessible transfers: Should you need to purchase a transfer from the airport to the cruise terminal and vice versa, please ensure you request an accessible transfer via your travel agents or our MSC Cruises Contact Centre.

Tender Service: In some ports, due to operational needs, the ship is anchored, therefore guests will disembark from the ship using a complementary tender service that runs from ship to shore for the entire duration of the ship’s stay in port.

If the cruise itinerary includes ports where tender boats are used for shore access, please be aware that guests must be sufficiently fit and mobile to embark and disembark from the tender without assistance. This means that guests must take into consideration the use of steps, the possibility of gaps, height difference between the platform and the tender, the potential sudden movement of the tender, the dimensions and weight of the mobility device. Please be informed that crew members are not permitted to carry wheelchairs or mobility scooters into the tender. In case of any doubt about the itinerary, please feel free to reach out to our MSC Contact Center.

To inform us of your reduced mobility need, please fill in the form at the following link Accessibility&Medical Request Form

VISUAL IMPAIRMENTS

Guests with visual impairments will find braille signs available at the entrance of the cabin door and safety instructions available in braille (on top of an English audible version). Moreover, majority of the onboard elevators' signs are in braille with the addition of the audio call signal on ships of last generation.

For guests with partial visual impairment, the digital daily programs and menus can be available in large print versions, upon request.

Service dogs are welcomed onboard our ships. Please refer to the dedicated session in chapter 1.8.

While our onboard staff is committed to providing excellent service, it's important to note that they are not specifically trained to provide daily care or assistance with personal tasks such as eating, dressing, or personal hygiene, nor can offer a 24/7 guiding service. Upon embarkation day, an orientation tour of the ship can be offered upon request together with a meeting with our staff to provide a general overview of the ship’s program and entertainment activities.

The more information is provided, the more we will be able to provide accommodation for your needs. For example, knowing the degree of visual impairment and the level of autonomy will help us to understand the level of assistance you may require and allow us to provide appropriate support.

To inform us of your visual impairment, please fill in the form at the following link Accessibility&Medical Request Form

HEARING & SPEECH IMPAIRMENTS

In accordance with International Safety Regulations (SOLAS), guests with hearing disabilities will automatically have a TDD/TTY System kit installed in their cabin. This kit typically includes light and vibrating devices installed under the mattress of the bed, a text phone to communicate with Reception-Guest Service, and an analog alarm clock to ensure you can receive important alerts and communicate effectively. As these kits are available in limited numbers on each ship, they will be assigned on a first come, first served basis.

For minor hearing impairments, a sound amplifier is available at the main Reception-Guest Service to increase the quality of communication with our staff.

Guests can also join a cruise with a sign language interpreter to further enhance communication access. A meeting with the onboard staff on embarkation day can be requested to have a general overview of the program of the ship and entertainments activities.

To inform us of your request for your visual impairment, please fill in the form at the following link Accessibility&Medical Request Form

RESPIRATORY NEEDS

CPAP / BIPAP

If you use a CPAP or BIPAP machine, kindly ensure that your device is compatible with the ship's power supply, which is 120V/60Hz or 240V/60Hz. Outlets in guest cabins accommodate both U.S.-style and Northern European-style plugs. We recommend carrying your electrical devices onboard as hand luggage to prevent any damage during transit. Complimentary distilled water and extension cords are available onboard; however, a charge will apply if the extension cord is not returned. For safety reasons, guests are not permitted to bring their own extension cords onboard. If you require any extension cords, please request them at the time of booking.

Oxygen

Please be aware that the onboard medical center has a limited oxygen supply, primarily intended for use by patients within the medical facility. Therefore, if you require long-term oxygen therapy, it is your responsibility to make arrangements for your regular oxygen needs while onboard.

If you require oxygen, please note the following:

• Oxygen Concentrators: Like any other electrical device, oxygen concentrators must be compatible with the onboard power supply. Battery backup is recommended, and concentrators should be carried as hand luggage.
• Compressed Gas Cylinders: Arrangements for oxygen cylinder supply must be made through a vendor. The maximum permitted size is E or M-24 size (680 L at 2,200 psi). For safety reasons, only one cylinder is allowed in the cabin at any time, although additional secure storage may be available upon request. Secure cylinder storage is limited and should be requested well in advance of your sailing date. You are responsible for ensuring that your supply has been delivered and safely stowed before sailing. Please be aware that oxygen cylinders may be restricted on flights, so it is your responsibility to consult with the airline prior to travel.
• Liquid Gas Reservoir: Liquid oxygen reservoirs with a maximum weight of 55kg may be permitted if suitable safe storage is available onboard. This will be determined on a case-by-case basis by the Safety Department. Requests should be made at the time of booking or as soon as possible. You are responsible for filling portable cylinders, as the ship's crew is not trained to do this.

Mechanical ventilation

For guests who require mechanical ventilation, it is essential to provide detailed information at the time of booking or at least 30 days before sailing. This information should include details about the ventilator type, spare battery capacity, and the caregivers who are able to operate the equipment. We do not recommend traveling on remote itineraries, including ocean crossings, specific regions such as Antarctica or Africa, itineraries with multiple consecutive sea days, or in remote locations where resources are limited in case of device failure.

To inform us of your respiratory need, please fill in the form at the following link Accessibility&Medical Request Form

COGNITIVE IMPAIRMENT

To better anticipate the needs of our guests with cognitive, behavioral or mental health conditions, we recommend consulting with your doctor before your cruise and consider traveling with a companion for support in case of need as our staff cannot provide daily personal assistance.

• Our medical team handles emergencies, not daily care. Depending on local regulations, you might need a fitness-to-travel certificate.
• Be aware that the cruise environment has noise, crowds, and bright lights. Please take this into consideration together with the size of the ship in terms of guest capacity when choosing your cruise.

Please be also advised that children with autism are welcome in our Mini Club provided they are toilet-trained and independent, as our youth staff who are fully trained in autism cannot assist with personal care.

To inform us of your cognitive condition, please fill in the form at the following link Accessibility&Medical Request Form

There’s more to cruising

We are committed to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. We continue to work towards achieving net zero greenhouse gas emissions by 2050 by investing in new technology and design, renewable fuels and operational efficiency.

Our efforts are organised in key areas of action - People, Planet, Technology, Efficiency and fuels, Responsible tourism, Supply and value chain.

Social Responsibility

This section focuses on employee and guest welfare. Highlighting safety, well-being, career growth, and health standards. We aim to create a supportive environment for everyone in our business. Our commitment includes training and professional development, ensuring teams are prepared for all situations and fostering a respectful culture. Through this, we aim to support both personal and professional growth for everyone in our company.

Environmental Protection

This section focuses on the company’s commitment to environmental protection. Promoting ocean diversity and playing our part in protecting the planet is critical to our business, and we are determined to play our role and contribute to global efforts. We identify and implement practices for pollution prevention as well as supporting initiatives that protect marine and plant ecosystems.

Our decarbonisation journey

This section details our efforts to decarbonise fleet operations and minimise air quality impact through advanced technologies, energy efficiency practices, and renewable fuels. We are focused on sustainable strategies that reduce emissions and support a cleaner environment, aligning our operations with broader goals for reducing our carbon footprint and enhancing air quality through innovation and responsible resource use.

Creating positive impact

Cruises provide incredible opportunities for people to explore some of the world's most stunning and fascinating locations. We want to support the communities we visit through responsible tourism and by contributing to positive social and economic impacts, ensuring future development and growth in the local communities we visit. By partnering with local businesses, investing in community projects, and respecting cultural heritage, we aim to create connections and leave a positive impact.

Responsible practices

Every year, we need to procure thousands of different items to run our operations, from engine parts to hand soap, crew uniforms to food and drink. Then we must ensure it's delivered to our fleet of ships, which are constantly on the move. Our procurement teams are building relationships with suppliers all over the world to satisfy our requirements and meet our procurement standards.

The MSC Fun Pass Package offers endless excitement with extra credits for the Amusement Area, letting you enjoy thrilling activities like bowling, virtual reality games, and 4D cinemas. Perfect for the whole family, this pass guarantees hours of fun.

The fun never stops

Anyone who has sailed with MSC Cruises knows there's no shortage of fun things to do onboard our ships. From exclusive live shows to the most exciting water parks at sea, we defy you to utter the words "I'm bored" during a holiday with MSC Cruises.

A lot of activities and pastimes are included for free during your holiday, also there are some amazing activities which are extra. To make sure you get the most out of these extra activities, amusements and attractions we have the MSC Fun Pass.

How does the Fun Pass work?

By purchasing the Fun Pass online you can enjoy extra credits to use on board in the Amusement area. The Fun Pass can be linked to 1 guest account only, but it can be used by the whole family. Once the credit is finished, the cost of each attraction will be charged on your cruise account.

You can buy the Fun Pass on board in the Amusement Area, or for the best price book it online before your cruise and receive a 20% discount compared to the onboard prices.