全包式服務 Onboard our ships, you will enjoy 24-hour gourmet dining, in-suite dining, butler service and complimentary shore excursions every day. A selection of soft drinks, water, wines, spirits, and Champagne are complimentary throughout the ship. Your in-suite refrigerator and bar will be replenished upon request with your preferences. (A selection of premium wines, Champagnes and spirits are available at an additional charge.) Silversea reserves the right to refuse to serve anyone who in our sole judgment may be under the influence of alcohol, or for any reason necessary to preserve the health and safety of guests and employees). Guests must be 21 years of age or older to purchase or consume alcohol.
Age Restrictions What's Included
吸煙政策 At Silversea, the safety of all guests is paramount. To ensure a comfortable environment for all, smoking is prohibited in most public areas, guest suites, and suite balconies. However, cigarette, e-cigarette, cigar, pipe, and vaporizer smoking is permitted in the Connoisseur’s Corner (Deck 4). Silversea kindly requests that all guests respect the non-smoking areas.
Smoking Policy
網路連線 All guests will be granted complimentary, unlimited standard Wi-Fi for one device at a time. Guests sailing in an Owner’s, Grand, Royal or Silver suite will receive complimentary unlimited premium Wi-Fi for one device at a time. Standard Wi-Fi is provided at regular satellite speed — ideal for emailing, web surfing, chat or similar. It is not suitable for video, audio calls, or streaming. Premium Wi-Fi access is suitable for all kinds of applications, including video and audio call and streaming. Premium Wi-Fi is available at an additional charge and will provide access for up to four devices simultaneously. You may use your own laptop to conveniently access the wireless internet and personal email services from the privacy of your own suite, and throughout the ship
Wi-Fi & Internet Access
醫療中心 每艘銀海郵輪都配備有醫療中心，並由醫生和護士全天候待命，隨時提供服務。當船隻停靠時，客人也可以通過當地醫療機構獲得額外的緊急護理。客人可能需要為醫療服務和所使用的藥物支付費用。醫療中心並不旨在或設計用於持續治療既有疾病或提供長期重症護理，銀海郵輪對船上醫療人員提供的診斷、治療或服務不承擔責任。 所有客人在預訂時都必須以書面形式向銀海郵輪報告： - 任何可能在航程中需要醫療或專業治療或關注的身體或心理狀況 - 任何可能使客人不適合旅行的狀況，或可能需要特別護理或協助的情況 - 任何可能對客人或船上其他人構成風險或危險的狀況 - 任何可能因醫療原因需要氧氣的狀況 - 任何在船上使用輪椅的意圖或需求。
Medical Facilities
Laundry / Valet Services Complete valet services, including laundry, pressing and wet cleaning, areavailable and may be arranged through your butler. Customary chargeswill apply. A complimentary self-service launderette offers washingmachines, dryers, irons and laundry supplies. The launderette is located on deck 3.Guests sailing in an Owner’s, Grand, Master, Signature, Silver suite havecomplimentary laundry, pressing and wet cleaning.
Services
特殊飲食需求 如果您有特殊飲食需求，銀海郵輪將竭盡所能滿足您的要求。請在出航前至少75天，透過客人資訊表告知銀海郵輪您的需求。通知應發送至 specialservices@silversea.com
Dietary Requirements
無障礙設施 無障礙設施 輪椅客人必須自備可摺疊輪椅。請注意，並非所有岸上遊覽活動都適合行動不便的客人。銀海郵輪強烈建議輪椅客人與能夠在岸上及海上協助他們的人同行，因為銀海郵輪可能無法提供特殊協助。請注意，某些停靠港可能無法提供輪椅上船和/或下船的通道。銀海郵輪保留拒絕任何未在訂位時通知銀海郵輪此需求的客人登船的權利。 銀海郵輪歡迎行動需求的客人，並在船上提供各種無障礙設施。然而，由於郵輪的特性，某些目的地和遊覽活動可能會帶來挑戰。以下是幫助客人規劃旅程的指南。 **預訂前** **客人需要提前通知銀海郵輪有關行動需求嗎？** 是的，客人應在出航前告知銀海郵輪任何特殊協助或行動設備的需求。這可以通過My Silversea的客人資訊/特殊要求進行，或通過聯繫specialservices@silversea.com。 **銀海郵輪提供輪椅嗎？** 是的，每艘船在接待處提供可供臨時使用的輪椅，例如登船和下船。需要在整個郵輪期間使用輪椅的客人應自備。 **客人可以攜帶自己的行動設備嗎？** 可以，個人輪椅、滑板車和其他行動輔助設備是允許的。然而，入住標準（非ADA）套房的客人應注意，電動滑板車可能無法通過門口。 因此，建議攜帶輪椅、滑板車或ECV的客人始終預訂輪椅無障礙套房，這些套房有更寬的入口門和適合的室內通行路徑，以容納設備。常規套房的入口門較窄，可能沒有足夠的內部空間來容納輪椅和滑板車。 **輪椅無障礙套房提供哪些設施？** 銀海郵輪的船隻提供專為需要行動協助的客人設計的套房。這些套房配備了更寬的入口門和適合的通行路徑，以容納輪椅、滑板車和其他行動設備。這些套房內的所有區域均可無需額外坡道到達，除了銀月號和銀曉號上的銀套房以及銀探險號上的經典露台。在這些套房中，銀海郵輪提供坡道以便進入陽台。船隻在接待處也提供輪椅供客人使用。 **在哪裡可以找到有關無障礙套房的信息？** 這些信息可以在套房類別的套房標籤下查看。 也可以在點擊船隻頁面上的“查看甲板平面圖”標籤後找到。無障礙套房用通用無障礙圖標標示。 **登船與下船** **客人如何攜帶行動設備上下船？** 銀海郵輪的船隻有程序來協助攜帶行動設備的客人在登船和下船時。當舷梯平坦時，客人可以駕駛輪椅下船。然而，如果舷梯有樓梯，我們的工作人員將提供協助。每當涉及輪椅的下船或登船時，必須通知安全官或橋樑，我們的船員隨時可協助有需要的客人。 **登船時是否提供協助？** 是的，但需要全職協助的客人應與伴侶同行，因為銀海郵輪不提供專門的個人護理人員。管家可以協助客人前往舷梯或用餐場所，但不提供持續的行動協助。 **船上** 銀海郵輪的船隻設計為無障礙，特色包括： - 寬敞的舷梯以容納大多數輪椅和滑板車 - 可無障礙的公共洗手間 - 餐飲場所、酒吧和威尼斯酒廊的輪椅座位 - 為視障客人提供的盲文/觸覺標誌，位於電梯、艙房號碼和樓梯上 **銀海郵輪如何協助客人在其套房內？** 銀海郵輪的管家可以為客人提供合理的協助，幫助他們上下舷梯和進出餐廳，但銀海郵輪不提供全職的輪椅服務和/或專門提供輪椅協助的工作人員。自行攜帶輪椅的客人應僅在要求時獲得協助，並建議與能夠行動的伴侶同行。 **上岸** **所有港口都可以無障礙進入嗎？** 並非所有港口都具備輪椅友好的基礎設施。在某些目的地，登陸需要使用小艇或銀海探險的充氣艇，這些情況下無法容納輪椅或行動滑板車。 **客人可以在港口安排私人無障礙交通工具嗎？** 如果有可用，私人輪椅無障礙車輛可以安排。在某些港口，接駁巴士可能是無障礙的，但無法保證可用性。 **銀海郵輪提供輪椅無障礙的岸上遊覽嗎？** 到目前為止，我們在世界某些地區提供專門的“輪椅無障礙遊覽”。這些遊覽由輪椅無障礙的車輛運營，並僅包括輪椅無障礙的場地。這些遊覽主要在歐洲和美國提供。如果您對岸上遊覽的適宜性有任何問題或疑慮，請在航行前聯繫岸上禮賓部（shoreconcierge@silversea.com），或在登船後訪問岸上禮賓部櫃檯以獲取更詳細的信息。 輪椅無障礙的岸上遊覽在網站上用通用無障礙圖標標示。 **對於行動不便的客人有替代方案嗎？** 在幾乎每個港口，銀海郵輪提供專為行動受限的客人設計的低活動遊覽，這些客人可以在上下巴士時攀爬台階。 **是否有不建議行動不便客人的目的地？** 對於亞洲、南非和南美等更具異國情調的目的地，建議客人預訂私人車輛，因為缺乏基礎設施，例如輪椅無障礙車輛非常稀少，博物館、餐廳和熱門景點通常不完全無障礙。 **銀海郵輪提供船隻與訪問地點之間的輪椅無障礙交通工具嗎？** 如果在港口可用，是的，但這並不常見。 **銀海郵輪如何在遊覽期間協助行動不便的客人？** 如果輪椅無障礙的遊覽不可用，建議客人預訂私人車輛，這樣他們可以擁有專門的導遊和司機，能夠全心全意地照顧他們。在常規岸上遊覽中，導遊必須照顧所有客人，可能無法充分協助行動不便的客人。
Disabled Facilities
Guest Relations Services Each ship offers the services of a Guest Relations Manager who can assist you with any number of personal needs, reservations, information and other special requests.
General Information
洗衣服務 提供完整的代客服務，包括洗衣、熨燙和濕洗，需額外收費，並可透過您的管家安排。對於較高等級的套房（Premium Medallion、Medallion、Silver、Royal、Grand、Junior Grand、Signature、Master、Otium 和 Owner’s Suites），洗衣服務是免費的，此外，達到特定獎勵級別的威尼斯社會員也可享受此服務。點擊這裡了解更多。自助洗衣房提供洗衣機、乾衣機、熨斗和洗衣用品，讓您能夠減少所需的郵輪行李，特別是對於較長的航程。
Services
Pets We are unable to accommodate pets of any kind on any Silversea voyage.
Restrictions
Visitors Onboard If you would like to make arrangements for visitors to board the vessel, please have your travel agent contact Silversea Special Services. Requests should be made in writing no later than 14 days before departure. Silversea may limit the number of visitors permitted onboard or not allow visitors in certain destinations.
General Information
Wi-Fi 與網路 所有銀海郵輪的船隻均配備無線（Wi-Fi）網路連接。您可以在船上的Wi-Fi位置使用自己的筆記型電腦上網和檢查電子郵件，或在您套房的舒適和私密中使用。船上還提供電腦、電子郵件和網路連接的服務，您可以在網路咖啡廳使用。然而，重要的是要了解，海上通訊服務是通過衛星提供的，與您在家中使用的高速連接有顯著差異。信號的傳輸方式類似於無線電波，但距離更遠。因此，船上的網路連接並不保證隨時可用。衛星通訊也會受到天氣和船隻位置的影響。特別是在北極地區，網路服務非常不穩定。乘坐前往/來自斯瓦爾巴的探險郵輪的客人應準備好在船上期間無法聯繫。 船上手機服務使您即使在遠離陸地的情況下，也能撥打和接聽電話、發送簡訊及使用其他選定的數據服務。您的手機服務提供商將對通話和/或簡訊收費，這可能會顯示為漫遊費用。請注意，在北極地區，手機服務的穩定性非常差。乘坐前往/來自斯瓦爾巴的航程的客人應準備好在船上期間無法聯繫。點擊此處以獲取有關銀海郵輪手機服務的更多信息。 **我的設備在船上能正常運作嗎？** 為了確保成功，請在離家之前準備好您的設備： - 瞭解如何開啟和關閉每個設備的Wi-Fi和網路（行動/手機）連接。 - 聯繫您的行動/手機服務提供商，以確認已與銀海郵輪建立漫遊協議並詢問費率。學習如何啟用國際漫遊。 - 如果您尚未擁有電子郵件帳戶，請設置一個。 - 確保您知道可能需要的任何用戶名和密碼。 - 將您的設置切換到顯示較少圖形且加載更快的最基本選項。 - 在郵輪期間進行任何軟體更新，並關閉任何自動更新設置。 - 下載您在郵輪期間可能需要的書籍、有聲書、音樂、電影、遊戲、應用程式等。 - Facebook用戶應將M.Facebook.com或Touch.Facebook.com設為書籤，因為這些網站圖形較少且加載更快。 - 別忘了攜帶任何電源線/電池組、相機電纜以轉移照片、適配器電纜和耳機，以便為每個設備使用。 **我能下載視頻和串流音樂嗎？** 由於帶寬有限，某些網站和服務可能會受到限制。下載視頻、書籍和電影或使用Skype是高帶寬服務的例子，這些服務將會讓您感到沮喪，應該避免使用。計劃僅使用網路進行電子郵件和網頁瀏覽。 **有人如何在船上聯繫我？** 如果家中發生緊急情況，朋友和家人不應撥打您的手機。您在最終郵輪文件中提供的岸對船號碼是您在船上時最好的聯繫方式。點擊此處以獲取有關撥打船隻服務的更多信息，這是一種在世界任何地方與海上船隻聯繫的替代選擇。
Wi-Fi & Internet Access
年齡限制 銀海郵輪的指導方針規定，18歲以下的兒童必須由21歲以上的父母或其他負責成人陪同，並且必須在同一艙房或相連的套房中度過整個航程。如果陪伴未成年人的成人不是其父母，則必須由父母或法定監護人簽署一份父母同意監護表格，並在出航前提交給銀海郵輪。請聯繫我們的特殊服務部門，電子郵件地址為 SpecialServices@Silversea.com，以獲取父母同意表格。客人必須年滿21歲才能購買或消費酒精飲料。銀海郵輪保留拒絕向任何在其判斷下可能受到酒精影響的人提供服務的權利，或出於任何必要的理由以保護客人和員工的健康與安全。 銀海郵輪無法接待六個月以下的嬰兒，並保留限制三歲以下兒童人數的權利（銀探號、銀雲號和銀風號無法接待一歲以下的嬰兒，銀源號無法接待五歲以下的兒童）。父母在出航前必須簽署一份公證的免責聲明，以便為六個月到一歲的兒童提供有效的預訂。所有這個年齡段的兒童都需要簽署並公證的免責聲明。儘管銀海郵輪接受六個月以上的客人（銀海探險則接受一歲以上的客人），但我們的豪華郵輪上並沒有為兒童提供特殊的項目，銀海郵輪不提供兒童的照顧、娛樂或監督服務。銀海郵輪保留限制三歲以下兒童人數的權利。 八歲以下的兒童僅在安全帶和座椅設備符合要求的情況下，才可參加適合的銀海岸上遊覽/接駁服務。無法保證兒童安全帶和安全座椅。銀海郵輪保留基於安全原因拒絕八歲以下兒童參加任何旅遊的權利。客人可以使用自己批准的安全座椅、增高座椅或安全帶，前提是它們與當地旅遊車輛兼容並能妥善固定兒童。 此外，銀海探險所使用的快艇無法接納五歲以下的兒童。由於銀海郵輪不提供保姆服務，成人家庭成員必須在快艇遊覽期間與其子女留在船上。
Age Restrictions
著裝規範 **我的郵輪上有多少個正式晚會，穿著什麼類型的服裝？** 了解該攜帶什麼物品。所有細節均顯示在一般資訊部分。對於銀海郵輪探險的客人來說，除兩個需要正式服裝的晚上外，船上隨時都適合穿著休閒度假服裝。對於男性來說，這意味著需要穿著外套，領帶可選。 **銀海郵輪提供晚禮服租賃服務嗎？** 不過，船上的精品店有有限的正式服裝可供購買。
Dress Code
醫療服務 Each of our ships is equipped with a Medical Centre. Please refer to the Daily Chronicles for opening hours. When docked, supplementary emergency care may also be obtained through local medical facilities. Guests may be charged for medical services and for medications used for their medical treatment. The Medical Centre is not intended or designed to provide ongoing treatment for pre-existing conditions or for extended critical care, and Silversea is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel. Guests requiring oxygen for medical reasons are welcome to bring an oxygen concentrator onboard. Guests wishing to bring their own portable oxygen tanks must obtain prior written authorization from Silversea, as restrictions may apply. (For additional details, see the Passage Contract.) The Medical Centre is located on deck 4.
Medical Facilities
Shoeshine Service Complimentary shoeshine is available to all guests upon request.
What's Included
Religious Services Non-denominational religious services are held onboard ship on Sundays. During holidays, Catholic and/or Jewish clergy will be onboard whenever possible.
Services
Guidelines for Responsible Travel Protect Arctic And Antarctic Wildlife Taking or harmful interference with Arctic and Antarctic wildlife is prohibited except in accordance with a permit issued by a national authority. Do not use drones or other equipment that disturb wildlife, either at sea or on land.Do not feed, touch, or handle any wildlife, or approach or photograph them in ways that cause them to alter their behaviour. Special care is needed when animals are breeding or moulting.Do not sit, kneel, or lay down to protect the environment by minimising the risk to accidentally pick up any organic material.Do not place any equipment on the ground or snow. Make sure to clean everything that touched the ground thoroughly, like your shoes, waling poles or tripod.Do not damage plants or lichens, for example by walking, driving, or landing on extensive moss beds or lichen-covered scree slopes.Keep noise to a minimum to avoid frightening wildlife.Do not bring non-native plants by making sure all your outdoor gear is free of any organic material, to avoid the unwanted introduction of non-native plants into polar regions.Respect Protected Areas A variety of areas in the Arctic and Antarctic have been afforded special protection because of their particular ecological, scientific, historic or other value. Entry into certain areas may be prohibited except in accordance with a permit issued by an appropriate national authority. Activities in and near designated Historic Sites and Monuments and certain other areas may be subject to special restrictions. Know the locations of areas that have been afforded special protection and any restrictions regarding entry and activities that can be carried out in and near them.Observe applicable restrictions.Do not damage, remove, or destroy Historic Sites or Monuments or any artefacts associated with them.Always listen and follow the instructions by your guides.Respect Scientific Research Do not interfere with scientific research, facilities or equipment.Visiting a research station is subject for approval by the base commander and depends on their busy schedule for scientific research work. In case a permission was granted, your Expedition Team will inform you about the protocols for the visit.Do not interfere with, or remove, scientific equipment or marker posts, and do not disturb experimental study sites, field camps or supplies.Be Safe Be prepared for severe and changeable weather and ensure that your equipment and clothing meet Arctic and Antarctic standards. Remember that the Arctic and Antarctic environment is in hospitable, unpredictable, and potentially dangerous. Know your capabilities and the dangers posed by the Arctic and Antarctic environment, and act accordingly Listen to the Expedition Team and follow their advice and instructions.Keep a safe distance from all wildlife, both on land and at sea.Take note of, and act on, the advice and instructions from your leaders; do not stray from your group.Do not walk onto glaciers or large snowfields without the guidance of an Expedition Team member.Respect the no-smoking restrictions while ashore in the Polar regions, particularly around buildings, and take great care to safeguard against the danger of fire. This is a real hazard in the dry environment of the Arctic and Antarctic.
Environmental & Sustainability Health & Safety
ZODIAC® Landing Craft Silver Endeavour carries a fleet of 22 inflatable Zodiac boats, allowing you to explore places that would otherwise be inaccessible. To reach destinations where there are no piers and for islands surrounded by shallow waters, Zodiacs are the perfect solution. These rigid boats are specifically designed for nature study, and are very rugged, as well as safe, sturdy and durable. They are easy to board, whether at the ship or ashore, and are operated by highly trained crew. A Zodiac is an exceptionally buoyant rubber boat with an inflatable hull of multiple air-filled compartments, a feature that allows the Zodiac to float even should a compartment become deflated. A low centre of gravity makes Zodiacs very stable. Zodiacs are also agile, allowing them to easily come alongside Silver Endeavour, and to manoeuvre over reefs and between narrow passages. You will participate in a complete Zodiac familiarisation session upon embarkation. Please review these instructions carefully prior to your training session and throughout your Silversea Expedition. Guests will be divided into Zodiac disembarkation groups and will be disembarked in a rotating order. To avoid congestion and confusion, do not proceed to the disembarkation area until your group has been called.Silversea’s Zodiac drivers have all had extensive training and experience. They are experts in this aspect of your expedition voyage. Follow their instruction at all times when onboard.“Dry Landing” means you will disembark the Zodiac at a dock or other landing platform.“Wet Landing” means you will need to step into the water and wade to shore – wear rubber boots or reef/water shoes (for tropical voyages).You will be advised of the local weather conditions and the kind of landing dry or wet) in order to dress with the appropriate clothing and footwear.Wear waterproof outerwear — regardless of whether a wet or dry landing.Wear the safety vest provided.Wear sun protection, especially a high-factor sunscreen and dark, polarised sunglasses.Pack your non-waterproof items (camera, binoculars, personal items, etc.) in zip-seal bags, and then place in your personal backpack or complimentary Silversea Expedition backpack.Wear your backpack on your back. All other equipment should be handed to the staff/crew member at the top of the gangway before boarding the boats. This will allow your hands to be free for boarding the Zodiac. You will receive your equipment again once you are in the boat and should place it on the floor in front of you so your hands are free to hold onto the ropes. This procedure will be reversed when exiting.When embarking and disembarking the Zodiac, firmly grasp the wrist of the staff/crew member that is waiting to assist you before stepping aboard/ashore.Remain seated at all times whilst aboard, until otherwise instructed.
Health & Safety General Information
