MSC Seaside

Reserved exclusively for MSC Yacht Club Guests, this elegant lounge with its panoramic views offers the Yacht Club bar list of craft cocktails, beer, fine wine, soft drinks and coffee drinks. This elegant lounge equally offers a fine selection of gourmet finger food throughout the day. Enjoy spectacular views in this elegant lounge.

High jinks and water are two elements you’ll find plenty of at the on-board Waterpark, perfect for people of all ages to unwind and have tons of aquatic fun. Among the features are twisting slides, a range of pools and activities to suit every age group. 

With an array of first-rate champagne, bubblies, fresh oysters, caviar and fish, the chic Champagne Bar is a place to indulge in the finer things in life. To ensure we have only the best, we have painstakingly researched the quality of our sparkling wines and sourced them from the most renowned producers world-wide

While away a few enjoyable hours of game play at the Arcade on board the ship. Pit your wits and skill against those of your friends in any number of typical arcade options, including video games, pinball and more. Great fun guaranteed.

Type of service: Charges apply

Thrill-seekers take note and sign up for a ride on two racing zip lines that extend over the side of the ship, a priceless experience you’ll sure to remember forever. Also be sure to whizz down the single and double tubes of the ship’s 112-m waterslide, with lights and music to add to the fun.

For a bit of quiet time on board your ship, check out the Billiard Room & Library to play a civilised game or read in peace amid a haven of tranquillity and calm. With the clicking of the balls and low-key conversations as the only sounds you’ll hear, it’s the ideal place to unwind.

Type of service: Charges apply

During the day, the Garage Club is dedicated to teenagers. At night, it's a club with a powerful sound system and great cocktails. Dance the night away to our pumping sound system and enjoy a fantastic beverage range: long drinks, Spritz & Co, exciting premium cocktails and the latest mocktails.

Discover a world of frozen delights, cocktails, beers and soft drinks at the main poolside ice cream bar. Venchiartisanal ice-cream is made fresh daily.

This relaxing outdoor pool bar is dedicated to guests why have chosen the Aura Experience. The exclusive bar menu features a variety of coladas, margaritas, long drinks, frozen delights and many other refreshers.

Surrounded by the specialty restaurants, Wine and Cocktails is an ideal place for an aperitif while waiting for a table in one of the specialty dining venues, or the place to stop by for a glass of wine after dinner.

Watch the game, or simply relax with a great choice of American or international beer, cocktails, spirits and more at this American-style sports bar.

Super cocktails are a feature of this cocktail bar. A signature MSC cocktail, a classic or something entirely new - you decide. This bar is an ideal spot to stop by to listen to live music and enjoy a drink from the extensive bar menu.

Ideally situated near the main dining room, this bar is a perfect place to join friends for an aperitif before a meal, or for an after-dinner shot, even vodka, whisky or rum tastings.

Strike! That’s what you want to hear every time the bowling ball barrels down the alley. See whether you have the knack and play against your family and friends to crown the bowling champion in your midst.

On our ships you'll find a wide selection of the best boutiques at sea stocked with all your favourite premium brands, so you can enjoy the best shopping experience during your cruise. Treat yourself on board and look your best whenever you want! Our shops are open all day and until late at night when at sea.

Duty Free

You can choose between top-flight international tobacco products, technology products, fine wines, chocolate, make up and travel essentials.

Our expert staff can provide you with all the help you need to make the perfect choice.

* We always give you the lowest tax and duty-free prices applicable in accordance with local legislation

MSC Logo Shop

Infuse your cruise with gifts that spark magical memories of your voyage across the waves! Navigate the MSC Logo Shop for everything from gadgets to books and novelty gifts! You’ll also find MSC’s very own DOREMI Mascot right here in the MSC Shop.

Jewellery

A wonderland of all that sparkles; showcasing designs in gold, silver, precious and semi-precious stones and watches.

You’ll love the wide choice of jewellery, perfect as a special gift or to treat yourself, and at prices that will put an extra sparkle in your eye.

Accessories

Top Italian brands such as Armani, Coccinelle, Furla and Fusaro feature alongside international names like Radley London, Calvin Klein, Lacoste, Tommy Hilfiger and Ralph Lauren.

Here you are sure to find serious sartorial inspiration for bags and accessories!

Fashion Boutique

Browse the latest collections for men, women and children, plus an array of accessories for all tastes. Enjoy the expert guidance of our staff, here to help you find something for the special people in your life, whatever their age and taste!

Fine Watches

Located on Deck 6.

Perfumes & Cosmetics

Located on Deck 6.

Watches & Sunglasses

Located on Deck 7.

Visit our on-board 4D Cinema for a chance to enter a world of adventure without having to leave the comfort of your seat. Enjoy a unique cinematic experience, full of surprising features and visual effects.

Type of service: Charges apply

You’d normally have to travel to New York to see top-end shows, but thanks to our Broadway-style theatres you can enjoy superlative entertainment with an international line-up of artists without having to leave the ship. Take your pick from a fabulous programme, there’s sure to be a show you love.                                                

The Waterfront Boardwalk promenade is perfect for a relaxing stroll, at one point becoming a glass skywalk where you can enjoy a jaw-dropping view of the sea. The boardwalk provides access to a wide variety of restaurants, bars and other places to relax.

Cocktails and other drinks are available for your enjoyment in our Seaview Lounge. Bar menu with classic cocktails, sparkling cocktails, Mojitos, zero-alcohol drinks, wines, beers, ciders, aperitifs, liqueurs and more. There are afternoon activities too, along with an extensive selection of tea.

This bar is an ideal spot to join friends for an aperitif before a meal. Choose your favourite drink or ask our professional mixologist to prepare you a fabulous Martini. 

Get inspired and take home the ultimate reminder of your time on board. In the Art Gallery you'll be able to browse the walls and take your pick with the help of our Gallery staff, always ready to guide you in your choice.

Type of service: Charges apply

En magnifik start på kryssningen med en festlig avfärdsceremoni, ledd av Underhållningsteamet och dansare i en spektakulär kostymparad.

Typ av tjänst: Inkluderad

Världens mest älskade matshow väntar på dig ombord på MSC Cruises flotta! Upplev den adrenalinfyllda kreativiteten i en extraordinär matlagnings-tävling ombord, för både vuxna och yngre gäster.

Typ av tjänst: Inkluderad

Think you’ve got what it takes to be a star in our on-board talent competition, The MSC Factor? Then come and showcase what you can do in the most exciting talent show at sea. Whatever your specific talent may be, don’t be shy – come and show the world what it’s been missing.

Type of service: Included

The Sunset Beach Bar offers delicious Caribbean-style cocktails and punches, like Mojitos and frozen delights, as well as beer, mixed drinks, ciders, softs, fruit juices and alcohol-free cocktails.

It’s all white for a night with dazzling décor and costumes to suit the theme, plus a special performance starring our theatre cast.

Type of service: Included

En MSC-kryssning är fylld med så många minnesvärda ögonblick att du inte vill missa ett enda!

Låt våra professionella fotografer fånga alla höjdpunkter under din tid ombord: från ombordstigningsdagen och avskedsfester till kulinariska upplevelser, möten med kaptenen och alla roliga stunder däremellan.

Tidlösa kryssningsminnen

Fånga essensen av din semester med våra specialiserade fototjänster. Från personliga porträttsessioner till unika minnessaker erbjuder MSC Cruises oförglömliga sätt att föreviga dina semesterögonblick.

Fotogalleri

Glöm inte att utforska det All-Inclusive Digital Photo Package, som inkluderar digitala filer av alla bilder tagna av våra professionella fotografer ombord. Digitala foton finns tillgängliga för nedladdning endast under din kryssning. Tänk på att när du kliver av går det inte längre att ladda ner dina foton.

Iris Galerie

Förvandla din iris till ett mästerverk.

Iris Galerie erbjuder en underbar upplevelse som är ett unikt och komplett paket, perfekt att ge bort som gåva eller att dela med andra. En unik skapelse: de hisnande landskapen och de livfulla färgerna i din iris på ditt individuella Iris-foto. Du kommer att upptäcka skönheten i din iris själv, som par, bland vänner eller familj.

Detta nya och innovativa konstkoncept förvandlar din iris till ett konstverk.

Tidlös Studiofotografering

En dedikerad studiofotograf ger dig en unik möjlighet att fånga kryssningens speciella ögonblick. Under en privat konsultation presenteras de bästa platserna runt fartyget så att du kan välja var din fotosession ska äga rum. Varje bild tas med toppmodern utrustning av vår högt kvalificerade studiofotograf som använder kreativa ljussättningstekniker. Bilderna printas på exklusivt fotopapper. Efter din session kan du välja bland våra olika paket och ta med dig bestående minnen hem. Tidlösa studiofoton finns endast att köpa ombord under din kryssning och kan varken laddas ner online eller köpas efter kryssningen.

An MSC Cruise is not just a chance to travel and explore – it’s also a chance to relax, feel healthy, and look your best. Unwind with a soothing sauna, relax with a traditional Balinese massage, or treat yourself to a high-tech beauty treatment during your cruise in our MSC Aurea Spa.

Indulge in relaxation

Discover high-tech beauty therapies, soothing saunas, and rejuvenating Balinese massages. Immerse yourself in the luxurious MSC Aurea Spa, featuring exotic interiors and specialised treatment suites. Enjoy our thermal area for holistic relaxation and expert aesthetic services in our beauty and hair salons, along with a dedicated barber shop.

Hårsalong

Förnya din stil med en ny frisyr! Vi erbjuder olika paket som inkluderar en personlig schamponering och vårdande inpackning, klippning samt en enkel färgbehandling. Lämna salongen vacker och redo för en fantastisk kväll ombord.

Barbershop

Inuti MSC Aurea Spa finns en exklusiv barbershop som hjälper dig att hålla dig i toppform under hela din vistelse ombord! Lämna salongen stilfull och redo för en minnesvärd kväll.

Typ av tjänst: Avgifter tillkommer

Experience ultimate relaxation in our Thermal Area, where tranquillity and rejuvenation await you. Our facilities include various heat therapies that promote circulation and relieve tension, invigorating reaction experiences to awaken your senses, and hydrotherapy options that harness the healing power of water.

Någon som vill spela tennis? Spela så mycket du vill på den utomhus tennisbanan i vårt Sport Center ombord. Tennis är perfekt för att få lite hälsosam aktivitet, finslipa din hand-öga-koordination och ha massor av roligt. Game, set och match till dig.

Typ av tjänst: Inkluderad

Snabbt, energiskt och otroligt roligt att spela – volleyboll är en av världens mest populära lagsporter och något du kan njuta av på den utomhusvolleybollplan som finns i Sportcentret ombord. Förbränn kalorier och få en effektiv konditionsträning samtidigt som du slår till bollen med kraft och besegrar motståndarlaget.

Typ av tjänst: Inkluderad

Fancy a game of footy? Your wish can be granted at the outdoor five-a-side football pitch at the Sport Centre. Team up with some friends or family and play a match against another on-board team. A great way to have fun, get active and turn strangers into friends.

Type of service: Included

Tennisturnering – har du en dödlig backhand? Varför inte delta i vår tennisturnering ombord? Det är kanske inte Wimbledon, men det bjuder på ett fantastiskt träningspass och kanske en smak av ära.

Fotbollsturnering – kan du sparka? Ja, det kan du! Anmäl dig till fotbollsturneringen ombord och visa upp dina färdigheter. Ditt lag behöver dig, så engagera dig.

Volleybollturnering – släpp loss din tävlingsinstinkt i vår egen volleybollturnering ombord. Snabba reflexer och imponerande räckvidd kan föra dig och ditt lag till seger!

Basketbollturnering – redo att skjuta några korgar? Delta i vår basketbollturnering ombord. Engagera dig och förbered dig på ära!

Pingisturnering – plocka upp ett racket och gör dig redo för kamp! Pingisturneringen är igång och du är inbjuden. Är du redo för utmaningen? Vi ses där!

Foosballturnering – om du är ett fan av fotboll i miniatyrform, känd som foosball, varför inte delta i dagens turnering? Kom bara ihåg den gyllene regeln – inga snurrar!

Typ av service: Inkluderat

MSC Cruises S.A. makes every effort to accommodate our guests' dietary requirements whenever possible.

We keep special needs in mind when planning our menus and serving our meals.

ALLERGENS

MSC Cruises S.A. is aware that some foods may cause an allergic reaction due to intolerance of some ingredients such as the 14 major recognized allergens listed in the Regulation (EU) No 1169/2011 which are: gluten, soybean, peanuts, lupin, nuts or treenuts, sesame, crustaceans, fish, mollusc, dairy product, egg, mustard, celery sulphite & sulphur dioxide; therefore, guests are advised to inform the Company of any such allergy at the time of booking but not later than 30 days prior to sailing (by filling out the Accessibility Form). We further ask guests to report the special diet needs to Reception - Guest Service and the Maître d’hôtel in the Main Dining Room upon first boarding the ship and prior to consuming any food or beverage onboard. Although there are several options at our various restaurants, our main dining rooms are best equipped to handle special dietary requests and reduce the unintentional risk of cross-contamination, we therefore strongly advise guests with allergies to have their meals in the main dining rooms, where our dining staff are best able to assist.

Although MSC has implemented robust preventive measures, the risk of accidental allergen cross-contamination cannot be completely ruled out due to the limited space on the ship.

We advise our guests who are knowledgeable about allergies or intolerances to always carry their prescribed emergency medications as directed by their physician, enabling them to respond effectively in the event of an allergic reaction.

When booking a tour with a meal included, please remember to always communicate your special dietary need to the staff.

Please be advised that on private islands and private beaches, we have limited capacity to ensure full allergen control. Consequently, MSC recommends that guests with specific dietary requirements have their meals in the Main Dining restaurant on board.

MEALS WITH GLUTEN-FREE INGREDIENTS

MSC Cruises offers dedicated menus for meals with gluten-free ingredients (breakfast, lunch, and dinner) in the main restaurants on most of its ships. Guests sensitive to gluten should always reach out to the dining supervisor.

Please be advised that on MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica guests are offered a limited selection of commercial, pre-packaged gluten-free snacks such as biscuits, croissants, sponge cakes and muffins.

Coeliac guests or guests with sensitivity to gluten should always reach out to the dining supervisor instead.

KOSHER MEALS

Kosher meals (pre-packaged breakfast, lunch, and dinner) may be available on board for an additional charge of €25/$30 pp/day. Kosher meals can be consumed in the main restaurants and must be booked at least 30 days before the ship’s departure. Considering the restricted selection of choices, please do not forget to always specify any allergy or intolerance.

HALAL MEAT

Halal products (beef, lamb and poultry) may be available on board following the former request of the guest at least 30 days before the ship’s departure. If we are notified outside this deadline, we will do everything in our power to provide the services requested, but this cannot be guaranteed at such short notice.

VEGETARIAN/ VEGAN MEALS

Vegetarian and Vegan-friendly dishes are incorporated into our buffet and dining room culinary offerings.

Our menu in the dining room includes always vegetarian and vegan options.

OTHER DIETARY REQUEST

Guests who need to warm up baby formula or breast milk are referred to Room Service.

For medical reasons or for infants, guests can specifically request some food to be blended onboard.

Guests who for medical reasons wish to bring their own additives to the food served on board are directed to take care of mixing and dosing themselves for safety reasons.

Following written approval from the Company, Guests can also bring their special sealed food on board. Products to be taken onboard should respect EU food labelling / packaging regulations and should not have an imminent expiry date. Once open they should be consumed as per instruction on the label. Our onboard staff are not authorized to store, cook or heat food items brought by guests.

To inform us of your special dietary request, please fill in the form at the following link Accessibility&Medical Request Form

Vi vill försäkra oss om att du alltid är väl förberedd när du kryssar med MSC. Nedan följer några rekommendationer för att du ska packa rätt kläder för de olika aktiviteter du kommer att delta i under din kryssning.

Dagsklädsel

Avslappnad klädsel rekommenderas för dagtid. Shorts och t-shirts är tillåtna.

Kvällsklädsel

En mer elegant klädsel rekommenderas för kvällarna när du äter i huvudrestaurangerna, specialrestaurangerna och njuter av underhållningen i teatern, barerna och salongerna. Skjortor med krage, skräddarsydda byxor eller shorts, kjolar och klänningar är att föredra. Det är klokt att klä sig i lager och ta med en lätt jacka eller tröja för svalare kvällar och de luftkonditionerade allmänna utrymmena ombord.

Galanatt

På galanatten klär du dig för att imponera! Oavsett om det innebär smoking, kostym och slips, aftonklänning eller cocktailklänning – eller kanske dina allra bästa jeans och en pikétröja – bör din klädsel spegla din egen nivå av elegans. Det enda som krävs är ditt leende.

Temafester

Vi arrangerar olika temafester både dag- och kvällstid ombord. Du kanske vill ta med färgstarka och lekfulla kläder för Sunshine Party och något vitt för White Party.

Klädrestriktioner

Specifika restriktioner kan tillämpas av personal ombord, inklusive restaurangvärdinnor och ledning. Badkläder är aldrig tillåtna i någon formell matsal vid någon måltid, inklusive frukost och lunch. Shorts, flip-flops och linnen är inte tillåtna som kvällsklädsel eller på galanatten i huvudrestaurangerna, specialrestaurangerna eller MSC Yacht Club. T-shirts är inte tillåtna vid galanatten. Klädkoder som anges utanför buffén ska följas.

Sportälskare

För sportälskare är gympaskor och träningskläder ett måste när du använder vårt toppmoderna gym och deltar i yoga- och danskurser, där sådana erbjuds.

Kryssningar i norra Europa

För kryssningar mot Svalbard och polarområdena, se till att du har tillräckligt med polarkläder.

Utflykter i land

Vid utflykter i land, som kan inkludera besök vid religiösa platser, rekommenderar vi att du bär lämpliga kläder (täcka knän och axlar).

Alla MSC:s kryssningsfartyg har ett välutrustat medicinskt centrum, övervakat av en fartygsläkare och annan medicinsk personal. Det medicinska centret är öppet enligt tiderna som annonseras i fartygets dagliga program. Akutvård finns tillgänglig dygnet runt via det medicinska nödnumret. Utöver akuta situationer debiteras medicinska tjänster, och priser finns tillgängliga ombord. Gäster som ådrar sig medicinska kostnader under kryssningen kan begära ersättning från sitt försäkringsbolag när de är iland.

Dialys

Gäster som genomgår peritonealdialys kan resa som vanligt och ta med sig all medicin och utrustning som kan behövas under kryssningen. Relevant medicinsk behandling finns tillgänglig via de medicinska faciliteterna ombord.

Utrustning och maskiner för hemodialys tas endast ombord av specialiserade oberoende företag på vissa rutter. För mer information om denna tjänst, vänligen kontakta din resebyrå.

Graviditet

MSC Cruises SA tillåter inte gäster som är mer än 23 veckor gravida vid någon tidpunkt under kryssningen att resa ombord. Detta är för moderns och fostrets säkerhet, eftersom specialistvård inom obstetrik och neonatalvård inte finns tillgänglig ombord.

Gravida gäster som är 23 veckor eller mindre gravida vid någon tidpunkt under kryssningen måste lämna in ett intyg från sin obstetriker/gynäkolog som bekräftar följande:

Ultraljudsbekräftat beräknat förlossningsdatum (EDD)

Att graviditeten är låg risk

Att gästen är frisk nog att resa ombord på ett fartyg utan omedelbar tillgång till specialistvård inom obstetrik eller neonatalvård

Intyg ska skickas via e-post till Special Needs vid bokningstillfället och minst 2 veckor före avresedatum. En kopia måste visas vid incheckning på ombordstigningsdagen.

In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays. Smoking is forbidden in all indoor areas, with the sole exception of the casinos, during opening hours for Guests who are seated and playing.

Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays.

The Company reserves the right to levy a fee should passengers be found smoking in non-designated areas of the vessel. Repeatedly smoking in non-smoking areas can ultimately lead to disembarkation.

We remind you that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously put in danger safety at sea.

You can find more information on our Guest Conduct Policy Here.

Wi-Fi finns tillgängligt ombord på alla våra fartyg.

Satellit-Internet finns i alla allmänna utrymmen ombord samt i de flesta hytter, inklusive alla sviter i MSC Yacht Club. Allt du behöver är ett av våra satellit-Internetpaket och en mobil internetenhet (smartphone, surfplatta, laptop med mera).

Du kan också surfa utan mobil enhet genom att använda datorerna i Internetcaféet ombord.

När fartyget befinner sig till sjöss är det inte möjligt att ansluta till internet via en snabb bredbandsuppkoppling som på land. Istället sker internetuppkopplingen ombord via länkar mellan fartyget och kommunikationssatelliter i omloppsbana högt ovanför jorden.

WHEN A DOG IS A SERVICE ANIMAL

A service dog is a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person's disability. MSC welcomes service dogs on board its cruise vessels, provided they are in good health and in possession of all documents necessary for entry to the foreign countries visited during the cruise. For cruises including UK waters, the dog must be a full member of either Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF).

Service dogs who are still in training, emotional support and companion animals are not recognized as assistance dogs, hence not allowed on MSC vessels.

SERVICE DOG ONBAORD A CRUISE SHIP

MSC Cruises can provides a relief area with mulch but the guest, on his/her part, undertakes to be personally responsible for the custody, nutrition and general care of the animal throughout the period spent on board (with the help of a carer or fellow traveler if applicable) and for the possible damage caused by their service dog. If the service dog's behavior creates a fundamental alteration or a direct threat to safety, the dog may be denied boarding or removed from the ship along with the owner at the guest's expense. Service dogs are permitted to accompany the person with a disability in all public areas, including dining venues. While in public areas, dogs must be on a leash, harness, or other restraining device. Due to health regulations, service dogs are not permitted in recreational water facilities: pools, whirlpools, spray parks or Spa facilities.

If the guest chooses to disembark the ship at a port at which the service dog must remain onboard, the guest must make arrangements to ensure that the dog is cared for. Note that the ship's staff are not available nor trained to care for the dog, nor can the dog be left in the cabin unattended.

We do not offer the service of a vet on board and the ship's doctors are unable to assist. Due to the nature of some shore excursions, kindly note service animals may not be permitted.

SERVICE DOG’S DOCUMENTATION

It's the guest's responsibility to ensure that all documents related to the service dog are in compliance with all local regulations for each port of call of the itinerary and are submitted to the company at least 60 days prior to the start of the cruise.

Please note that for the Worldcruise, documentation needs to be presented to the company at least 6 months prior to start the cruise as its special itinerary calls to more than 15 countries, and 50 ports, some of them very remote and with very strict bio-security requirements.

Hard copies of the documents must be provided at embarkation and to Reception-Guest Service once onboard.

Please be advised that in some ports of call the service dog might not be allowed to get off, according to local immigration rules.

The documentation and immunization requirements are established by government authorities and not MSC Cruises. Please note requirements are subject to change without notice, and travel plans/certifications shall be shared with us to confirm compliance with all destinations Port Health Authorities, considering the departure/transit ports too. If any problem is experienced with the dog documentation upon entry in any port, all related costs for either the quarantine of or re-export of the dog will be the dog owner responsibility. Pet Passport and Third Country Certificates must be signed, dated and stamped by an Official Certified Veterinarian. Please be aware that obtaining those permits can take weeks or months, and some countries may not allow animals to enter at all. Copies of completed permits for each port of call must be sent to us as soon as available, prior to the sail date.

Documentation that is required includes but not limited to:

• A brief, written explanation of what specific tasks the animal has been trained to perform must be provided. This can be added to the notes section of the Accessibility and Medical Request form. In accordance with some specific local regulations, a training certificate might be requested as well.
• Veterinarian certificate stating that the animal is healthy.
• Department of Agriculture permits
• The animal’s compulsory identification document issued by the competent local health authority, stamped within the 24 hours preceding the journey by the veterinarian certifying the animal’s physical condition (for itineraries in European waters) 

Alla älskar känslan av nytvättade kläder och bekvämligheten med en tvättservice som levererar samma dag. Förläng avkopplingen efter en underbar långresa genom att återvända hem med dina skjortor och byxor tvättade, torkade och redo att läggas undan. Därför erbjuder vi flera exklusiva tvättservicepaket att välja mellan.

Njut av problemfria tvättjänster

Mot en blygsam engångsavgift kan du och varje resenär i din hytt använda tjänsten när ni önskar, för upp till 40 plagg per hytt och kryssning. Dina plagg hämtas före klockan 12:00 och återlämnas inom 48 timmar. Tvättservice erbjuds inte den sista dagen av kryssningen.

Policy för minderåriga

Vår policy för minderåriga säkerställer tryggheten och välbefinnandet för alla passagerare ombord. Med 'minderårig' avses varje person under 18 år (på kryssningar utan hamn i USA) eller under 21 år (på resor som inkluderar en hamn i USA). Vi har nyligen uppdaterat vår policy för minderåriga, med ikraftträdande från den 15 maj 2025.

Spädbarn under två år

Från och med den 15 maj 2025 tillåts spädbarn under 2 år ombord, med undantag för kryssningar som varar 11 nätter eller längre, där det krävs att barnet är minst 2 år vid ombordstigning.

Barnvagnar och rullstolar är alltid tillåtna ombord men måste anmälas vid bokningsbekräftelsen. Rullstolar finns tillgängliga på alla fartyg i MSC Cruises flotta för användning vid ombord- och avstigning eller i nödsituationer och kan lånas ombord.

Ålderskravet gäller inte om kryssningen på 11 nätter eller längre är en kombination av två eller flera kryssningar där fartyget återvänder till sin hemmahamn under resan.

Barn under 18 - 21 år

För att betraktas som vuxen måste passagerare vara 18 eller 21 år vid ombordstigning, beroende på resrutten.

En undantagsregel gäller för minderåriga under 18 år som reser med en förälder eller vårdnadshavare, under förutsättning att följande villkor uppfylls:

• Föräldern/vårdnadshavaren måste vid bokningstillfället uttryckligen begära att minderåriga tilldelas en hytt utan vuxen och underteckna en ansvarsfrihetsförklaring som ska lämnas till kontaktcentret.
• Föräldern/vårdnadshavaren reser med 2 till 5 minderåriga.
• Hytten är upptagen av antingen en minderårig som är minst 12 år eller två minderåriga där den äldsta är minst 12 år och den yngsta minst 8 år.
• Högst två minderåriga får dela hytt utan vuxen.

För alla andra MSC-fartyg:

Föräldern eller vårdnadshavaren och minderåriga ska bo i sammankopplade hytter där balkongen till minderårigas hytt är låst eller i intilliggande inre hytter**.

Föräldern eller vårdnadshavaren måste köpa ett armband för att ha tillgång till hytten där minderåriga bor när som helst under kryssningen.

Åldrarna kommer att verifieras med officiella dokument vid ombordstigning.

Resenärer av alla nationaliteter måste vara minst 21 år för att resa ensamma på kryssningar som påbörjas i USA eller som anlöper amerikanska hamnar. De måste ha fyllt 21 år vid inresa till en amerikansk hamn. Gäster under 21 år måste resa tillsammans med sina föräldrar eller en laglig vårdnadshavare. Annars måste en undertecknad auktorisationsblankett från den frånvarande föräldern lämnas vid bokningen, tillsammans med namnet på en följeslagare eller utsedd ansvarig för den minderårige.

Gäster i åldern 18-20 år får bo ensamma i hytt om de reser med någon som är 21 år eller äldre, utan ytterligare krav.

Det finns mer med kryssningar

Vi är engagerade i att vidta meningsfulla och mätbara åtgärder som har en långsiktig positiv inverkan på våra gäster, våra medarbetare och vår planet. Vi fortsätter att arbeta mot att uppnå netto noll utsläpp av växthusgaser till 2050 genom att investera i ny teknik och design, förnybara bränslen och operativ effektivitet.

Våra insatser är organiserade inom nyckelområden - Människor, Planet, Teknik, Effektivitet och bränslen, Ansvarsfull turism, Leverans- och värdekedja.

Socialt ansvar

Denna sektion fokuserar på välbefinnande för medarbetare och gäster. Vi lyfter fram säkerhet, hälsa, karriärtillväxt och välmående. Vi strävar efter att skapa en stödjande miljö för alla inom vår verksamhet. Vårt engagemang omfattar utbildning och professionell utveckling, vilket säkerställer att våra team är förberedda för alla situationer och främjar en respektfull kultur. Genom detta vill vi stödja både personlig och professionell utveckling för alla i vårt företag.

Miljöskydd

Denna del fokuserar på företagets engagemang för miljöskydd. Att främja havets mångfald och ta vårt ansvar för att skydda planeten är avgörande för vår verksamhet, och vi är fast beslutna att bidra till globala insatser. Vi identifierar och implementerar metoder för att förebygga föroreningar samt stödjer initiativ som skyddar marina och växtbaserade ekosystem.

Vår resa mot avkarbonisering

Här beskrivs våra ansträngningar att avkarbonisera flottans verksamhet och minimera påverkan på luftkvaliteten genom avancerad teknik, energieffektiva metoder och förnybara bränslen. Vi fokuserar på hållbara strategier som minskar utsläpp och stödjer en renare miljö, i linje med bredare mål för att minska vårt koldioxidavtryck och förbättra luftkvaliteten genom innovation och ansvarsfull resursanvändning.

Skapa positiv påverkan

Kryssningar erbjuder enastående möjligheter för människor att utforska några av världens mest hisnande och fascinerande platser. Vi vill stödja de samhällen vi besöker genom ansvarsfull turism och genom att bidra till positiva sociala och ekonomiska effekter, vilket säkerställer framtida utveckling och tillväxt i de lokala samhällen vi besöker. Genom att samarbeta med lokala företag, investera i samhällsprojekt och respektera kulturellt arv vill vi skapa meningsfulla kontakter och lämna ett positivt avtryck.

Ansvarsfulla metoder

Varje år behöver vi anskaffa tusentals olika artiklar för att driva vår verksamhet, från motordelar till handtvål, från besättningsuniformer till mat och dryck. Därefter måste vi säkerställa att allt levereras till vår flotta av fartyg, som ständigt är i rörelse. Våra inköpsteam bygger relationer med leverantörer över hela världen för att tillgodose våra behov och uppfylla våra inköpsstandarder.

ON BOARD MEDICAL CENTRE

Our onboard medical centres are available 24/7 for emergencies. In addition, we offer twice daily clinics for routine medical needs.

Our onboard medical facilities meet or exceed the standards for cruise ship medical centres adopted by CLIA and include some diagnostic and treatment abilities; however, the ship’s medical centers do not have the same resources as a land-based hospital. They are staffed by full-time registered doctors and nurses, including paramedics on some ships. Their primary role is to provide emergency medical care and short-term treatment, rather than long-term nursing care. Guests unable to manage their daily personal care activities (feeding, bathing, dressing and toileting etc.) should travel with a caregiver who can assist with these tasks.

Please be advised that the non-medical staff on board are not specifically trained to give daily care and are not able to assist guests with personal tasks or personal hygiene needs (eating, dressing, bathroom or bathing).

PREGNANCY

For the health and safety of both mother and unborn child, MSC Cruises cannot accommodate guests who will be more than 23 weeks and 6 days pregnant at any time during the cruise. If you are pregnant but will be less than 23 weeks and 6 days at any point during the cruise, you will need to provide a letter from your obstetrician/gynecologist confirming your expected due date, that your pregnancy is low-risk, and that you are fit to travel without immediate access to specialized obstetric or neonatal care.

To inform us of your pregnancy, please fill in the form at the following link Accessibility&Medical Request Form

DIALYSIS

MSC Cruises does not provide individual haemodialysis.

However, guests who are stable and able to independently manage home peritoneal dialysis are welcome to sail.

Peritoneal Dialysis

Please be aware that there are risks associated with travelling on cruise ships while undergoing dialysis. Please review the Dialysis Risk form. It is crucial to discuss your risk with your nephrologist before choosing to cruise. Please notify MSC Cruises of your condition at the time of booking or at least 30 days before sailing. Guests on peritoneal dialysis are recommended not to travel on remote itineraries or those with multiple days at sea due to the lack of access to specialist care.

Guests who require peritoneal dialysis are responsible for supplying all equipment, medications and supplies necessary to self-perform dialysis. You are also responsible for ensuring these are safely on board on time prior to sailing.

To inform us of your special requirement for peritoneal dialysis, please fill in the form at the following link Accessibility&Medical Request Form

ENTERAL AND PARENTAL NUTRITION

MSC Cruises does not provide enteral or parental nutrition, but guests who independently manage it are welcomed onboard. Guests are responsible for providing all the feed and equipment required for the cruise.

To inform us of your special requirement for special nutrition, please fill in the form at the following link Accessibility&Medical Request Form

PHARMACEUTICAL

Personal Medication:

It is strongly recommended that you bring an ample supply of your personal medication, sufficient for the duration of the cruise and for a few days after the cruise ends. Please keep all your medication in its original labelled packaging. It's also advisable to carry a prescription record or a written list of your medications, including the drug name, dosage, and times taken. While the medical center can assist in replacing some medications, MSC Cruises cannot guarantee that the exact medication or an equivalent will be available onboard.

Please note that cabin coolers are not refrigerators and are not suitable for storing refrigerated medications. If you need to refrigerate medication, we suggest bringing cool bags with ice packs or requesting cold storage medication in the medical center.

Controlled substances

Be aware that restrictions may apply to guests travelling with certain prescribed controlled drugs, and it is your responsibility to ensure you comply with the regulations of the countries you will be visiting.

It remains the responsibility of the guest to familiarize themselves with the above instructions and check the validity of their medication list with their treating physician or pharmacist.

Illegal substances

Guests are not permitted to bring substances or medications containing drugs of abuse or designated equivalents on board. This applies to all of the geographic areas we visit. This includes, but is not limited to:

Marijuana (including prescription / medical marijuana), or any derivatives of THC (tetrahydrocannabinol)

Illegal narcotics / drugs including synthetic designer drugs / New Psychoactive Substances (NPS).

OTHER MEDICAL NEEDS

To ensure the best possible care during your cruise, MSC Cruises Special Needs team will require full details of certain medical conditions or requests to assess whether your needs can be accommodated on board (please see some examples below). If there are any doubts, please contact the Special Needs team directly.

If you or your travelling companion:

• Are undergoing chemotherapy or taking immunosuppressant medication.
• Have other complex medical needs requiring advanced care (for example, quadriplegic patients, those with significant incapacitation/loss of function, or those requiring round-the-clock care).
• Require specific medical interventions (such as laboratory tests, administration of injectable medication, wound dressings, etc.).
• To inform us of your special medical requirement, please fill in the form at the following link Accessibility&Medical Request Form

VACCINATIONS

Guests are advised to consult their medical provider or travel medicine clinic prior to the cruise for information regarding recommended/required vaccinations for the planned itinerary. MSC Cruises declines all responsibility for guests who do not adhere to the recommendations on the prevention of infectious diseases or do not have the appropriate vaccinations to enter a particular port during the cruise.

REQUESTING RECORDS OR INVOICES FROM THE ONBOARD MEDICAL CENTRE

If you visit the Medical Centre and need a copy of your medical records or an invoice for insurance purposes, please ask the medical staff during your visit.

If you have already disembarked the ship please follow the steps below:

• Download the Medical Records Request Form available here.
• Complete and sign the form ensuring all required fields are filled, including your email address.
• Please note that the form must be completed and signed by the Guest who visited the medical center. If you are requesting records on behalf of a minor, please download and complete the dedicated form available here.
• Send the completed and signed form to customerservice@msccruises.co.uk

Requests are handled as quickly as possible. However, please allow up to 5 working days for processing and delivery

The MSC Fun Pass Package offers endless excitement with extra credits for the Amusement Area, letting you enjoy thrilling activities like bowling, virtual reality games, and 4D cinemas. Perfect for the whole family, this pass guarantees hours of fun.

The fun never stops

Anyone who has sailed with MSC Cruises knows there's no shortage of fun things to do onboard our ships. From exclusive live shows to the most exciting water parks at sea, we defy you to utter the words "I'm bored" during a holiday with MSC Cruises.

A lot of activities and pastimes are included for free during your holiday, also there are some amazing activities which are extra. To make sure you get the most out of these extra activities, amusements and attractions we have the MSC Fun Pass.

How does the Fun Pass work?

By purchasing the Fun Pass online you can enjoy extra credits to use on board in the Amusement area. The Fun Pass can be linked to 1 guest account only, but it can be used by the whole family. Once the credit is finished, the cost of each attraction will be charged on your cruise account.

You can buy the Fun Pass on board in the Amusement Area, or for the best price book it online before your cruise and receive a 20% discount compared to the onboard prices.

• If you are pregnant, the information should be provided at least 2 weeks before sailing date
• For service dogs this is required at least 60 days before the sailing date.

Note that due to the complexity of the Worldcruise itinerary, early deadlines apply.

This allows us time to provide the best possible service for our guests, which is determined by the facilities and resources on board each ship. If we do not receive timely notification, MSC Cruises cannot guarantee the requested accommodation. However, we will always strive to ensure every guest receives the accommodation they need to enjoy their time onboard. Due to the limited availability of accessible accommodation, guests are recommended to notify us as soon as possible as they will be allocated on a first come, first served basis.

if you booked through our website, the documentation should be sent to the following email address: specialservicesuk@msccruises.co.uk. However, If you booked your cruise through a travel agency, the documentation should be sent directly to your travel agent.

REDUCED MOBILITY

For guests who primarily use a wheelchair or mobility scooter, we highly recommend reserving a cabin for guests with disabilities or reduced mobility. These cabins are specifically designed with enhanced accessible features, including handrails for support, ramps for easy balcony access, lower shelves for convenient storage, spacious wet-room-style bathrooms, and wider entrance doors for smoother navigation. These thoughtful features are incorporated to cater to the unique needs of individuals with reduced mobility, promoting a more comfortable and independent experience.

While standard cabins may be suitable for guests with minor mobility impairments or those who do not require a wheelchair to move around the cabin, they are not suitable for guests who rely on a wheelchair as their primary means of mobility. Since availability of reduced mobility cabin is limited, and requests will be accommodated in a first come, first served basis, it is important to request it as soon as possible and consider also the possibility of considering eventually a different sailing date. If you choose to book a standard cabin, you are acknowledging that you can stand for brief moments and take a step without a mobility device and can access the bathroom area without additional supports (a shower stool can be requested, if needed). If you use a wheelchair or scooter, it’s essential to verify that your wheelchair meets our size restrictions.

The wheelchair should not exceed 50cm (20 inches) in width, have a weight limit of 45kgs (99 pounds), and, when folded, should not exceed 50cm (20 inches). These limitations are in place to ensure safe maneuverability and storage within the cabin space. For safety and convenience, wheelchairs, mobility scooters, and other assistive mobility devices must be stored inside your cabin when not in use. They cannot be stored in the hallways. Please take this into consideration when booking a regular cabin.

This policy aligns with International Safety Regulations and helps maintain clear and safe passageways throughout the ship.

Given the strict International Safety Regulations governing cruise ships and the limited capacity for carrying assistive mobility devices, it is imperative that you declare any wheelchairs or scooters you intend to bring onboard at the time of booking or as soon as you become aware of the need to bring them. This advance notice enables us to assess space availability and make the necessary arrangements to accommodate your device. Failure to provide this information at the time of booking may, regrettably, result in your device being denied boarding, a situation we are committed to helping you avoid.

To further support guests with reduced mobility, MSC Cruises offers a range of services:

• Mobility Aids: Guests are welcome to bring manual or electric wheelchairs or scooters, as well as other mobility aids such as canes, rollators, walkers, and crutches, which need to be stored inside the cabin. Please be reminded to communicate it during your cruise reservation through the Accessibility&Medical Request Form. If you plan to bring an electric wheelchair or scooter, please specify the type of battery it uses (gel, dry, or lithium). For safety reasons, wet batteries are not permitted on board MSC ships.

Please confirm the dimensions of the specific vessel on which you will be sailing to ensure your mobility device comfortably navigates through the cabin door.

Wheelchairs are available on board our ships, for the use of guests during embarkation and disembarkation only, or in case of emergency. Guests that require constant use of a wheelchair or any other form of support must bring their own equipment with them. It is the responsibility of the guest to check with the relevant producers/suppliers that this equipment is safe to take onboard and use on a cruise ship, and to organize both its delivery to the departure terminal in good time for embarkation, and its collection at the end of the cruise.

• Cabin Amenities: Upon request, we can provide a shower stool in standard cabins to enhance comfort and safety.
• Shore Excursions: MSC Cruises offers "Easy & Accessible" tours specifically designed for guests with reduced mobility. We recommend inquiring about the availability of these tours at the time of booking, as they may vary depending on the destination.
• Embarkation and Disembarkation Assistance: Please be informed that outside the cruise terminal assistance is not guaranteed. However, assistance is available from the ship to the pier and vice versa at ports of call, but once ashore MSC will no longer be able to provide assistance, and guests will need to be able to enjoy their visit autonomously.
• Airport and Flight Assistance: If you have booked your flights through MSC Cruises, you are requested to notify us at the time of the booking about any accessibility needs.
• Accessible transfers: Should you need to purchase a transfer from the airport to the cruise terminal and vice versa, please ensure you request an accessible transfer via your travel agents or our MSC Cruises Contact Centre.

Tender Service: In some ports, due to operational needs, the ship is anchored, therefore guests will disembark from the ship using a complementary tender service that runs from ship to shore for the entire duration of the ship’s stay in port.

If the cruise itinerary includes ports where tender boats are used for shore access, please be aware that guests must be sufficiently fit and mobile to embark and disembark from the tender without assistance. This means that guests must take into consideration the use of steps, the possibility of gaps, height difference between the platform and the tender, the potential sudden movement of the tender, the dimensions and weight of the mobility device. Please be informed that crew members are not permitted to carry wheelchairs or mobility scooters into the tender. In case of any doubt about the itinerary, please feel free to reach out to our MSC Contact Center.

To inform us of your reduced mobility need, please fill in the form at the following link Accessibility&Medical Request Form

VISUAL IMPAIRMENTS

Guests with visual impairments will find braille signs available at the entrance of the cabin door and safety instructions available in braille (on top of an English audible version). Moreover, majority of the onboard elevators' signs are in braille with the addition of the audio call signal on ships of last generation.

For guests with partial visual impairment, the digital daily programs and menus can be available in large print versions, upon request.

Service dogs are welcomed onboard our ships. Please refer to the dedicated session in chapter 1.8.

While our onboard staff is committed to providing excellent service, it's important to note that they are not specifically trained to provide daily care or assistance with personal tasks such as eating, dressing, or personal hygiene, nor can offer a 24/7 guiding service. Upon embarkation day, an orientation tour of the ship can be offered upon request together with a meeting with our staff to provide a general overview of the ship’s program and entertainment activities.

The more information is provided, the more we will be able to provide accommodation for your needs. For example, knowing the degree of visual impairment and the level of autonomy will help us to understand the level of assistance you may require and allow us to provide appropriate support.

To inform us of your visual impairment, please fill in the form at the following link Accessibility&Medical Request Form

HEARING & SPEECH IMPAIRMENTS

In accordance with International Safety Regulations (SOLAS), guests with hearing disabilities will automatically have a TDD/TTY System kit installed in their cabin. This kit typically includes light and vibrating devices installed under the mattress of the bed, a text phone to communicate with Reception-Guest Service, and an analog alarm clock to ensure you can receive important alerts and communicate effectively. As these kits are available in limited numbers on each ship, they will be assigned on a first come, first served basis.

For minor hearing impairments, a sound amplifier is available at the main Reception-Guest Service to increase the quality of communication with our staff.

Guests can also join a cruise with a sign language interpreter to further enhance communication access. A meeting with the onboard staff on embarkation day can be requested to have a general overview of the program of the ship and entertainments activities.

To inform us of your request for your visual impairment, please fill in the form at the following link Accessibility&Medical Request Form

RESPIRATORY NEEDS

CPAP / BIPAP

If you use a CPAP or BIPAP machine, kindly ensure that your device is compatible with the ship's power supply, which is 120V/60Hz or 240V/60Hz. Outlets in guest cabins accommodate both U.S.-style and Northern European-style plugs. We recommend carrying your electrical devices onboard as hand luggage to prevent any damage during transit. Complimentary distilled water and extension cords are available onboard; however, a charge will apply if the extension cord is not returned. For safety reasons, guests are not permitted to bring their own extension cords onboard. If you require any extension cords, please request them at the time of booking.

Oxygen

Please be aware that the onboard medical center has a limited oxygen supply, primarily intended for use by patients within the medical facility. Therefore, if you require long-term oxygen therapy, it is your responsibility to make arrangements for your regular oxygen needs while onboard.

If you require oxygen, please note the following:

• Oxygen Concentrators: Like any other electrical device, oxygen concentrators must be compatible with the onboard power supply. Battery backup is recommended, and concentrators should be carried as hand luggage.
• Compressed Gas Cylinders: Arrangements for oxygen cylinder supply must be made through a vendor. The maximum permitted size is E or M-24 size (680 L at 2,200 psi). For safety reasons, only one cylinder is allowed in the cabin at any time, although additional secure storage may be available upon request. Secure cylinder storage is limited and should be requested well in advance of your sailing date. You are responsible for ensuring that your supply has been delivered and safely stowed before sailing. Please be aware that oxygen cylinders may be restricted on flights, so it is your responsibility to consult with the airline prior to travel.
• Liquid Gas Reservoir: Liquid oxygen reservoirs with a maximum weight of 55kg may be permitted if suitable safe storage is available onboard. This will be determined on a case-by-case basis by the Safety Department. Requests should be made at the time of booking or as soon as possible. You are responsible for filling portable cylinders, as the ship's crew is not trained to do this.

Mechanical ventilation

For guests who require mechanical ventilation, it is essential to provide detailed information at the time of booking or at least 30 days before sailing. This information should include details about the ventilator type, spare battery capacity, and the caregivers who are able to operate the equipment. We do not recommend traveling on remote itineraries, including ocean crossings, specific regions such as Antarctica or Africa, itineraries with multiple consecutive sea days, or in remote locations where resources are limited in case of device failure.

To inform us of your respiratory need, please fill in the form at the following link Accessibility&Medical Request Form

COGNITIVE IMPAIRMENT

To better anticipate the needs of our guests with cognitive, behavioral or mental health conditions, we recommend consulting with your doctor before your cruise and consider traveling with a companion for support in case of need as our staff cannot provide daily personal assistance.

• Our medical team handles emergencies, not daily care. Depending on local regulations, you might need a fitness-to-travel certificate.
• Be aware that the cruise environment has noise, crowds, and bright lights. Please take this into consideration together with the size of the ship in terms of guest capacity when choosing your cruise.

Please be also advised that children with autism are welcome in our Mini Club provided they are toilet-trained and independent, as our youth staff who are fully trained in autism cannot assist with personal care.

To inform us of your cognitive condition, please fill in the form at the following link Accessibility&Medical Request Form