Zaandam

Refresh, Relax and Rejuvenate

During a leisurely day at sea, few places help you refresh, relax and rejuvenate like the Greenhouse Spa & Salon®. This heavenly retreat nurtures every aspect of your well-being with renowned spa rituals and healing touches. In the spa, pamper your skin with facial treatments featuring premium, naturally sourced ingredients. Nurture your body, too, with massage treatments employing time-honoured, hands-on massage techniques gleaned from around the world.

Stop by the professionally staffed Fitness Center equipped with the latest cardio and weight machines. Try one of our classes on indoor cycling, Pilates and more or work out at your own pace. You can also head out for fresh air and exercise on deck, where you'll find basketball and volleyball courts, and two refreshing pools (available on select ships). Some classes may have a nominal fee.

The Lido pool, located on the Lido Deck, is protected from varying weather by the ship's retractable glass roof. There are also two whirlpools available- the area is served by the Lido Bar and Terrace Grill.

The Sea View Pool is the ship's outdoor pool and is located at the back of the Lido Deck.

Gæster, der er døve eller hørehæmmede

For at maksimere krydstogtoplevelsen for gæster, der er døve eller hørehæmmede, har Holland America Line gjort følgende tilgængeligt:

• Stateroom-sæt, der inkluderer visuelle og taktile alarmer ved bankning på døren, telefonopkald eller alarm.
• Stateroom-tv med mulighed for undertekster (nogle satellitsignaler transmitteres uden undertekster, så denne funktion er kun tilgængelig, når skibet modtager signal med undertekster).
• Telefoner med forstærket lyd til kahytterne.
• Assistive Listening Systems med bærbare modtagere i showloungerne, som hjælper hørehæmmede gæster med at høre forestillingerne.
• Skrevet sikkerhedsinformation samt en kopi af sikkerhedsinstruktionen ved livbådsøvelse.

Gæster, der er blinde eller svagsynede

For at maksimere krydstogtoplevelsen for vores gæster, der er blinde eller svagsynede, har Holland America Line gjort følgende tilgængeligt:

• Skærmlæser-software i Explorations Café, som gør det muligt for gæster at navigere på nettet ved at lytte til teksten.
• Downloadbare daglige aktiviteter, nyheder og menuer til gæster med bærbare computere med skærmlæserprogrammer. Disse kan også downloades til den skærmlæser-aktiverede computer i Explorations Café.
• Med 45 dages varsel kan der leveres menuer i stor skrift eller i Braille, som beskriver den inspirerede gastronomi, der tilbydes på et væld af spisesteder – fra den elegante Dining Room til det afslappede Lido Market.
• En introduktionstur på skibet ved ankomst.

Krydstogt for børn med særlige behov

Hos Holland America Line diskriminerer vi ikke mod enkeltpersoner på grund af handicap. Vi bestræber os, så vidt det er muligt, på at imødekomme behovene hos alle personer med handicap, herunder børn. På grund af den særlige omsorg, der kræves for ethvert barn, med eller uden handicap, skal vi dog først klarlægge barnets specifikke behov for at kunne vurdere og finde den bedste og sikreste måde at imødekomme disse behov på. Vi opfordrer familier til at kontakte vores Guest Accessibility Department inden krydstogtet for at evaluere barnets behov og finde den bedste løsning. Club HAL kan ikke tilbyde programmer til børn, der kræver individuel pleje. Deltagere med særlige behov, som opfylder betingelserne og har brug for individuel pleje, skal have en forælder eller værge til stede.

Personligt mobilitetsudstyr

For sikkerheden for alle gæster og besætning samt for at forbedre tilgængeligheden anbefaler Holland America Line kraftigt, at alt personligt elektrisk mobilitetsudstyr opfylder følgende kriterier:

• Bredde: Maksimalt 23" for at kunne være i en standardkahyt, medmindre udstyret kan foldes sammen til 23" eller mindre
• Vægt: Maksimalt 45 kg uden batteri
• Batterier: Skal være Gel, tørcelle eller AGM (Absorbed Glass Mat)

Vi anerkender, at en større scooter kan være nødvendig for nogle personer. Hvis du mener, at du har brug for en større scooter, bedes du kontakte Access & Compliance Department for at drøfte dine behov.

Guests under 21 years of age must be accompanied by a parent, guardian or chaperone that is at least 21 years old; one adult chaperone is required for every five people under the age of 21. Infants must be at least 6 months of age at the time of embarkation in order to sail. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days.

Guests must be 21 years of age or over to purchase or consume alcohol onboard. For voyages that depart from and return to Australia and/or New Zealand, Europe, China, Hong Kong, Singapore or Taiwan, this policy applies to guests 18 years and older. For Voyages that depart from and return to Japan, this policy applies to guests 20 years and older.

Minors under the age of 18 traveling to foreign countries must be accompanied by both parents or have a notarised letter of consent signed by the parent(s) not traveling. If the other parent is deceased or the child has only one legal parent, a notarised statement must be obtained as proof.

All minors under the age of 18 must travel with all proper identification documents in addition to the signed letter of authorisation. Minors who are U.S. citizens should have an original, photocopy or certified original of their government-issued birth certificate or another form of proof of citizenship. Children 16 or older are also required to have a photo ID. If traveling outside of the Western Hemisphere, a passport is required for guests of any age. Your travel advisor can provide additional information about this requirement.

Please Note: In an effort to prevent international child abduction, many governments have initiated procedures at entry and exit points. These often include requiring documentary evidence of relationship and permission for the child’s travel from the parent(s) or legal guardian if not present. Having such documentation on hand, even if not required, may facilitate entry or departure. For specific information regarding the country to which you are traveling, please visit U.S. State Department website for country-by-country information.

Parents, guardians and chaperones are responsible for overseeing the conduct of minors in their care. As such, minors may not be left unsupervised on board the ship. Minors should receive the same oversight that would be provided when visiting locations such as a large resort or theme park. A parent or legal guardian MUST accompany all children under the age of 18 on all tours for safety and liability reasons. For activities and programs for children age 3-17, please refer to the CLUB HAL YOUTH PROGRAM section.

Minors Going Ashore

Parents and guardians are responsible for deciding whether or not minors under age 16 are allowed to go ashore without adult supervision. If you want to permit a minor traveling with you to go ashore without an adult companion, please discuss this in advance with the ship's Security Officer so that they can make a notation of this in our gangway control system software. Absent this approval, our security personnel will generally prohibit minors from leaving the ship without an adult companion although we cannot provide absolute assurances in this regard. It is ultimately the responsibility of parents and guardians to ensure that minors traveling with them act in accordance with their instructions.

Q: Is there a Dress Code?

A: Yes. Shirts/cover-ups and footwear are always required indoors. We also have several levels of suggested attire in the evenings

• When suggested attire is Casual smart casual attire is appropriate. Shorts, pool/beachwear, distressed jeans and men’s tank tops are best left to the daytime and are not permitted in table service restaurants.
• When suggested attire is Dressy we take it up a notch and recommend slacks, skirts, dresses, blouses, collared shirts and jackets.

Q: Why the change from “Gala Attire” To “Dressy”?

A: To many, the term Gala was either confusing or misleading, implying a specific type of dress (black tie or tuxedo) which has never been a requirement. We felt the term Dressy was a bit less stuffy and a bit more festive, which is what a dressy evening should be: a chance to get dressed up and enjoy the evening while still being comfortable.

Q: What about ladies’ dressy attire?

A: Dressy attire is appropriate. Dresses, skirts, and slacks are all acceptable.

Q: Are a jacket and tie required for men?

A: A jacket and tie is the preferred attire in all fine dining restaurants on Dressy nights, though this is not required. Guests without a jacket and tie have always been allowed in fine dining restaurants, so this is not a policy change.

Q: Are jeans allowed?

A: Jeans without holes, tears or embroidery are welcome on most evenings in all restaurants, but on Dressy nights jeans are only allowed in casual dining restaurants.

Q: Can I wear shorts in the main dining room?

A: Not at dinner. The dining room is considered a fine dining restaurant and shorts are not permitted.

Q: Is the dress code the same on Grand Voyages?

A: Yes. The policy applies to all Holland America Line voyages. On Grand Voyages we also add an occasional Formal night where suits and dresses are recommended.

For komforten for alle vores gæster er alle kahytter, udstillingsrum og de fleste andre indendørs områder udpeget som røgfrie. Rygning af nogen art er ikke tilladt på nogen kahytveranda.

Udpegede rygeområder

Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam

• Sea View Bar-området
• Oak Room (kun Noordam, inklusive cigar- og piberygning)

Koningsdam, Nieuw Statendam, Rotterdam

• Sea View Bar-området
• Rygning i casinoet er tilladt i udpegede områder kun for aktive spillere og kun når skibet befinder sig uden for 12 sømil fra Nederlandene

Volendam, Zaandam

• Sea View Bar-området
• Rygning i casinoet er tilladt i udpegede områder kun for aktive spillere og kun når skibet befinder sig uden for 12 sømil fra Nederlandene
• Sportsdækket, udenfor Crow's Nest

Cigar- og piberygning er ikke tilladt nogen steder indenfor på skibet; det er kun tilladt på udendørs dæk, hvor rygning ellers er tilladt.

Elektroniske cigaretter er ikke tilladt i kahytter eller i andre offentlige områder ombord undtagen i de udpegede rygeområder.

Enhver gæst, der ryger indenfor i kahytter eller på verandaer i strid med vores politik, vil blive pålagt et rengøringsgebyr på 250 USD pr. dag med overtrædelse og risikerer at blive fjernet fra skibet ved gentagne overtrædelser.

Holland America Line forbeholder sig retten til til enhver tid at ændre rygepolitikken ombord eller ændre de steder, hvor rygning er tilladt.

Gæster må ikke medbringe alkoholiske eller ikke-alkoholiske drikkevarer ombord til konsum eller anden brug, undtagen som følger:

Gæster på 21 år og derover må medbringe vin og champagne ombord, men der pålægges et korkgebyr på USD $20,00 (som kan ændres uden varsel) for hver flaske (maks. 750 ml eller mindre). Begrænsninger gælder. Vin medbragt i mængder, som skibet eller sikkerheden vurderer som overdrevne, vil blive afvist.

Vin købt under selskabsarrangerede udflugter til lokale vingårde er undtaget fra korkgebyret ombord (tilbuddet gælder én flaske vin per person).

For rejser, der afgår fra og vender tilbage til Australien og/eller New Zealand, gælder denne politik for gæster på 18 år og derover. For rejser, der afgår fra og vender tilbage til Europa, Kina, Hongkong, Singapore eller Taiwan, gælder denne politik for gæster på 18 år og derover, og for rejser, der afgår fra og vender tilbage til Japan, gælder denne politik for gæster på 20 år og derover.

Varer som sodavand, energidrikke eller andre ikke-alkoholiske drikkevarer er ikke tilladt ombord i nogen form. Plastikflasker med vand er ikke tilladt. Dog er der tilladt en mængde på seks liter, tolv (12) dåser eller kartoner (500 ml eller mindre) eller seks (6) dåser eller kartoner (1 liter eller mindre) vand per kahyt. Enhver mængde ud over denne tilladelse vil ikke blive tilladt ombord. Vand i plastikflasker vil ikke blive tilladt ombord i nogen mængde, heller ikke i havneanløb. Gæster vil blive bedt om at kassere åbne drikkevarer i plastikbeholdere inden ombordstigning.

Alt indchecket og håndbagage vil blive scannet, og eventuelle forbudte genstande, herunder alkoholiske og ikke-alkoholiske drikkevarer, vil blive fjernet, konfiskeret og kasseret. Hvis din bagage er låst, kan låsen blive fjernet af sikkerhedspersonalet, eller bagagen vil blive tilbageholdt af sikkerheden, indtil du kan være til stede ved en inspektion, hvor eventuelle genstande i tvivl kan identificeres yderligere og/eller afleveres. Holland America Line påtager sig intet ansvar for tab, omkostninger, skuffelse eller skader af nogen art som følge af fjernelse af bagagelås, alkoholiske/ikke-alkoholiske varer eller andre forbudte genstande, som fjernes og kasseres i strid med politikken. Du accepterer at aflevere alkoholiske drikkevarer, der er købt toldfrit i skibets gavebutik eller i havneanløb, til Holland America Line, som vil levere dem til din kahyt lige før udstigning. Enhver vin eller champagne leveret af Holland America Line til dig er ikke underlagt korkgebyr. Renset eller destilleret vand i fabriksforseglede beholdere (inklusive plastikbeholdere) til brug sammen med medicinsk udstyr er tilladt i indchecket bagage og skal pakkes sammen med udstyret. Destilleret/renset vand i fabriksforseglede beholdere (inklusive plastikbeholdere) til genopblanding af modermælkserstatning er tilladt i indchecket bagage for kahytter med spædbørn. Begrænsninger gælder. Tilladelser kan ændres uden varsel og er underlagt situationsbestemte vurderinger af både sikkerhed og skib.

Et servicegebyr på 18 % pålægges automatisk alle drikkekøb, barvarer, specialrestauranters dækgebyrer og alle à la carte-menuvarer. Lokale salgsskatter pålægges, hvor det kræves.

Køb af tobak og alkohol

• En rejsende må medbringe op til 100 cigarer og 200 cigaretter (en karton) inden for en toldfri grænse på US$800. USA-borgere på statsdepartementslicenseret rejse til Cuba må ikke længere medbringe cigarer eller andre varer hjem fra deres besøg. Yderligere cigarer og cigaretter kan medbringes ind i landet, men vil være underlagt told og afgifter. Cigaretter kan også være underlagt skatter pålagt af statslige og lokale myndigheder. Bidis – i bund og grund smagsatte cigaretter – er generelt ikke tilladt indført.
• Generelt må én liter alkohol per person indføres toldfrit til USA af rejsende på 21 år eller ældre, selvom rejsende fra De Amerikanske Jomfruøer eller andre caribiske lande har ret til mere. Yderligere mængder kan indføres, men vil være underlagt told og IRS-skatter.

Revideret politik gældende fra 1. juni 2021

Our vessels have specially designed staterooms for guests who require mobility assistive features. If you have not booked one of these accessible staterooms but instead will be using a standard stateroom, you need to know about some limitations that adversely impact manoeuvrability, especially ingress and egress into bathrooms. For example, bathroom dimensions, doorsills, and the height of bathtubs in standard staterooms are often difficult to negotiate for guests who have mobility limitations. Additionally, standard stateroom doors and hallways may be too narrow for a wheelchair or scooter to manoeuvre into and out of the stateroom. Note: For safety reasons, these mobility devices must be stored and charged in the guests' staterooms. There are three types of accessible staterooms on our vessels.

Fully Accessible rooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the cabin, and accessible bathrooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the stateroom, and accessible bathrooms.

Fully Accessible – Single Side Approach rooms are also designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices. These rooms provide accessible bathrooms along with an accessible route and clear floor space on only one side of the bed in a stateroom configured to provide one bed and between the beds in a stateroom configured to provide two beds.

Ambulatory Accessible rooms are designed for use by guests with mobility disabilities who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. These rooms provide some accessible features.

Fully Accessible and Fully Accessible Single Side Approach bathrooms in guest staterooms will provide one of three types of bathing facilities: roll-in shower, transfer shower, or accessible bathtub.

Roll-in Showers provide the turning space necessary for a wheelchair to manoeuvre within the showering area.

Transfer Showers provide the manoeuvring clearance alongside a shower stall to allow for transferring to the shower bench from a wheelchair.

Accessible Bathtubs provide the manoeuvring clearance alongside a bathtub to allow for transferring to a seat in the bathtub from a wheelchair.

Details regarding accessible rooms on each ship can be found on each ship’s Deck Plan.

Internetadgang

Gæster kan købe og forbinde til satellit-internet døgnet rundt på hvert skib i Holland America Line-flåden, enten ved at tilgå vores trådløse netværk eller ved at benytte arbejdsstationerne i Explorations Café. Internetpakker varierer i pris for at imødekomme individuelle behov og kan bruges både på arbejdsstationerne i Explorations Café og på dine trådløse enheder.

Bemærk, at satellitforbindelser kan blive påvirket af fysiske forhindringer som fjorde og dårligt vejr, og hastigheden er markant langsommere end forbindelser på land.

Trådløs internetservice

Hvert Holland America Line-skib tilbyder trådløs adgang overalt ombord. Gæster kan bruge deres bærbare computer eller anden trådløs internetaktiveret enhed til at købe og forbinde til den trådløse internetservice ombord.

Sådan forbinder du:

1. Sæt din enhed i flytilstand.
2. Tænd for Wi-Fi og forbind til skibets netværk.
3. Åbn din webbrowser og indtast "Login.com".
4. Vælg i Holland America Line Navigator™ "Connect to Paid Internet" fra valgmulighederne.

Tilgængelige internetpakker:

• Surf (mest populær): $24,99. Surf på dine yndlingssider inklusive e-mail, nyheder, sport og mere. Understøtter muligvis ikke lyd-/videoopkald og streaming.
• Premium: $29,99. Fra e-mail til streaming, modtag det højeste datavolumen. Understøtter lyd-/videoopkald og streaming, hvor dækning tillader det.

Husk på:

• Satellittransmissioner er naturligt langsommere end forbindelser på land.
• Du finder et udvalg af gratis sider under "Complimentary Browsing."
• For yderligere information, se ofte stillede spørgsmål eller kontakt et medlem af vores gæsteservice.
• Hver pakke inkluderer en daglig datamængde for en overlegen oplevelse. Mængder varierer efter pakke og kan ændres. For en aktuel oversigt over daglige datagrænser, se siden for valg af internetplan.

Powered by The New York Times

Explorations Café, drevet af The New York Times, tilbyder en behagelig kaffehusstemning, hvor du kan købe og forbinde til internettet via de tilgængelige arbejdsstationer eller ved at bruge din egen trådløse enhed som bærbar computer, iPad eller mobiltelefon.

AT&T Mobilpakker

Gæster med AT&T-service kan vælge mellem pakker med rabatterede priser på internationale opkald, sms’er og data, mens de er ombord. Vælg mellem muligheder for kun opkald, opkald og beskeder eller opkald, beskeder og data.

Mobiltelefoni ombord

Holland America tilbyder, gennem en aftale med Wireless Maritime Service, et avanceret roamingnetværk på alle Holland America-skibe, som gør det muligt at foretage og modtage opkald, sende og modtage sms’er samt tilgå e-mails og surfe på nettet til søs med dit eget mobiltelefonnummer.

Wireless Maritime Service-systemet er tilgængeligt, når skibet befinder sig i internationale farvande. Når brugerens telefoner opfanger skibets signal, vil telefonen typisk vise "cellular at sea", "Ship Roam" eller "901-18". Afhængigt af telefon og operatør kan det være nødvendigt at vælge "Roam" på enheden.

For spørgsmål om din service eller fakturering, kontakt venligst din hjemmenetværks kundeservice.

Webkameraer

Holland America Line offentliggør ikke webcam-information online.

Holland America Line only permits service animals on board, defined as those animals that are individually trained to provide assistance to an individual with a disability. We do not permit our guests to bring pets, therapy/companion animals, and other animals that do not meet the definition of service animals. If you have any questions about whether the animal you wish to bring on board is, in fact, a service animal, you may contact our Guest Accessibility Department.

Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off of the ship. Please be sure you understand the requirements for a service animal to disembark in each port of call. The best places to obtain specific information on required documentation and immunisations for your service animal are the U.S. Department of Agriculture's website, local customs offices in the specific ports, and from your service animal's veterinarian. All documentation and immunisation requirements are established by government authorities and not by Holland America Line. Should you need assistance in locating this information, please contact our Guest Accessibility Department.

To board the ship, your service animal must have current vaccinations. Records confirming the vaccination status should be provided to our Guest Accessibility Department prior to your departure. We also recommend that you carry the immunisation records with you in case they are required at any port of call. If you do not have the proper documentation and proof of vaccinations for your service animal required at a port of call, or if there are local quarantine requirements, your service animal will be denied the right to leave the ship. If your service animal is denied the right to leave the ship in a specific port of call, the staff and crew will work with you to determine what actions may be possible to allow you to visit the port without your service animal. Please note that in your absence, you will need to provide for the care and supervision of your service animal. Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your stateroom at any time.

Important Information for Service Animals on Australian Cruises

The Australian quarantine authorities have changed their approach regarding service dogs on-board cruise ships. Unfortunately, their new approach makes it practically impossible for us to accept service animals on domestic or roundtrip cruises from Australia. The Department of Agriculture now considers these cruises to be akin to an international voyage and therefore under ‘biosecurity control’. As a company, we are incredibly disappointed with the Department’s new approach, and we have written to the Federal Minister to ask for a return to their previous way of doing things. At this time guests will not be able to travel with service animals on voyages that end in Australia or call upon a port in Australia after visiting a foreign country. Guests sailing on voyages that begin in Australia will be able to sail with their service animal provided the voyage does not return to Australia after visiting a foreign port. Should you have further questions please contact our Guest Accessibility Department via email at GuestAccessibility@HollandAmerica.com

Additional Cost

Join Club Orange to experience a new level of luxury, from priority check-in and disembarkation to premium dining amenities. Club Orange benefits include a complimentary stateroom upgrade, a special event chosen by the captain and priority check-in and disembarkation. Read on for a full list of Club Orange benefits.

Please contact us for Club Orange pricing

DISCOVER A NEW LEVEL OF SOPHISTICATION

Add even more class and convenience to your cruise! When you join Club Orange, you’ll receive the following exceptional benefits:

PRIORITY ACCESS

• Priority check-in
• Priority access to specialty restaurant reservations
• Priority line at the Guest Services desk
• Priority line at the Shore Excursions desk
• Priority access to tenders ashore in select ports
• Priority disembarkation

PREMIUM DINING

• Expanded 24-hour room service breakfast menu
• Pinnacle Class ships: Private dining venue for breakfast and dinner with an expanded menu
• All other ships: Priority seating in the Dining Room for breakfast and dinner with an expanded menu

EXCLUSIVE AMENITIES

• Complimentary stateroom upgrade
• Dedicated concierge service
• Welcome glass of sparkling wine on embarkation day
• Premium bathrobes
• Club Orange keycard
• Exclusive Club Orange tote bag (one per stateroom)

SPECIAL EVENTS

Invitation to a special onboard event chosen by the ship’s Captain, such as a:

• Private Greenhouse Spa & Salon® consultation
• Complimentary jewellery cleaning
• Coffee chat with some of our onboard entertainers

Guests will be notified of these exclusive experiences once on board

$25/person/day on cruises up to 13 days

$15/person/day on cruises 13+ days