Zaandam

Refresh, Relax and Rejuvenate

During a leisurely day at sea, few places help you refresh, relax and rejuvenate like the Greenhouse Spa & Salon®. This heavenly retreat nurtures every aspect of your well-being with renowned spa rituals and healing touches. In the spa, pamper your skin with facial treatments featuring premium, naturally sourced ingredients. Nurture your body, too, with massage treatments employing time-honoured, hands-on massage techniques gleaned from around the world.

Stop by the professionally staffed Fitness Center equipped with the latest cardio and weight machines. Try one of our classes on indoor cycling, Pilates and more or work out at your own pace. You can also head out for fresh air and exercise on deck, where you'll find basketball and volleyball courts, and two refreshing pools (available on select ships). Some classes may have a nominal fee.

The Lido pool, located on the Lido Deck, is protected from varying weather by the ship's retractable glass roof. There are also two whirlpools available- the area is served by the Lido Bar and Terrace Grill.

The Sea View Pool is the ship's outdoor pool and is located at the back of the Lido Deck.

Gosti koji su gluhi ili imaju oštećenje sluha

Kako bi maksimalno unaprijedili iskustvo krstarenja za goste koji su gluhi ili imaju oštećenje sluha, Holland America Line nudi sljedeće pogodnosti:

• Komplete za kabine koji uključuju vizualne i taktilne signale za kucanje na vrata, zvono telefona ili alarm.
• Televizore u kabinama s mogućnošću prikaza titlova (neki satelitski prijenosi nemaju titlove, stoga je ova funkcija dostupna samo kada signal koji brod prima sadrži titlove).
• Telefone s pojačanim zvukom u kabinama.
• Sustave za pomoć pri slušanju s prijenosnim prijamnicima u dvoranama za predstave, kako bi gosti s oštećenjem sluha mogli bolje pratiti programe.
• Pisane sigurnosne informacije i kopiju govora o sigurnosnoj vježbi s čamcima za spašavanje.

Gosti koji su slijepi ili slabovidni

Kako bi maksimalno unaprijedili iskustvo krstarenja za naše goste koji su slijepi ili slabovidni, Holland America Line nudi sljedeće usluge:

• Softver za čitanje ekrana u Explorations Caféu koji omogućuje gostima navigaciju internetom slušanjem teksta.
• Dnevne aktivnosti, vijesti i jelovnike dostupne za preuzimanje za goste s prijenosnim računalima i programima za čitanje ekrana. Ove materijale moguće je preuzeti i na računalo s podrškom za čitanje ekrana u Explorations Caféu.
• Uz najavu od 45 dana, jelovnike velikim slovima ili u Brailleovu pismu koji opisuju inspiriranu kuhinju u raznim prostorima, od elegantne blagovaonice do ležernog Lido Marketa.
• Upoznavanje s brodom kroz vođeni obilazak po dolasku.

Krstarenja za djecu s posebnim potrebama

U Holland America Lineu ne diskriminiramo pojedince na temelju invaliditeta. Nastojimo, u mjeri mogućeg, udovoljiti potrebama svih osoba s invaliditetom, uključujući djecu. Međutim, zbog osjetljivosti skrbi za svako dijete, s invaliditetom ili bez, prvo moramo utvrditi specifične potrebe djeteta kako bismo mogli pravilno procijeniti i odrediti najbolji i najsigurniji način za njihovo ispunjenje. Potaknujemo obitelji da prije krstarenja kontaktiraju naš Odjel za pristupačnost gostiju kako bi se procijenile i definirale specifične potrebe djeteta te kako ih najbolje zadovoljiti. Club HAL ne može uključiti djecu kojima je potrebna individualna njega u svoje programe. Sudionici s posebnim potrebama koji ispunjavaju uvjete i zahtijevaju individualnu njegu moraju imati roditelja ili skrbnika prisutnog tijekom programa.

Osobna oprema za mobilnost

Radi sigurnosti svih gostiju i posade te radi poboljšanja pristupačnosti, Holland America Line snažno preporučuje da sva osobna električna pomagala za mobilnost zadovoljavaju sljedeće kriterije:

• Širina: najviše 23 inča (58,4 cm) kako bi se mogla smjestiti u standardnu kabinu, osim ako se ne može sklopiti na širinu od 23 inča ili manje
• Težina: najviše 100 funti (45 kg) bez baterije
• Baterije: moraju biti Gel, suhe ćelije ili AGM (Absorbed Glass Mat)

Svjesni su da je nekim osobama potreban veći skuter. Ako smatrate da vam je potreban veći skuter, molimo kontaktirajte Odjel za pristupačnost i usklađenost kako biste razgovarali o svojim zahtjevima.

Guests under 21 years of age must be accompanied by a parent, guardian or chaperone that is at least 21 years old; one adult chaperone is required for every five people under the age of 21. Infants must be at least 6 months of age at the time of embarkation in order to sail. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days.

Guests must be 21 years of age or over to purchase or consume alcohol onboard. For voyages that depart from and return to Australia and/or New Zealand, Europe, China, Hong Kong, Singapore or Taiwan, this policy applies to guests 18 years and older. For Voyages that depart from and return to Japan, this policy applies to guests 20 years and older.

Minors under the age of 18 traveling to foreign countries must be accompanied by both parents or have a notarised letter of consent signed by the parent(s) not traveling. If the other parent is deceased or the child has only one legal parent, a notarised statement must be obtained as proof.

All minors under the age of 18 must travel with all proper identification documents in addition to the signed letter of authorisation. Minors who are U.S. citizens should have an original, photocopy or certified original of their government-issued birth certificate or another form of proof of citizenship. Children 16 or older are also required to have a photo ID. If traveling outside of the Western Hemisphere, a passport is required for guests of any age. Your travel advisor can provide additional information about this requirement.

Please Note: In an effort to prevent international child abduction, many governments have initiated procedures at entry and exit points. These often include requiring documentary evidence of relationship and permission for the child’s travel from the parent(s) or legal guardian if not present. Having such documentation on hand, even if not required, may facilitate entry or departure. For specific information regarding the country to which you are traveling, please visit U.S. State Department website for country-by-country information.

Parents, guardians and chaperones are responsible for overseeing the conduct of minors in their care. As such, minors may not be left unsupervised on board the ship. Minors should receive the same oversight that would be provided when visiting locations such as a large resort or theme park. A parent or legal guardian MUST accompany all children under the age of 18 on all tours for safety and liability reasons. For activities and programs for children age 3-17, please refer to the CLUB HAL YOUTH PROGRAM section.

Minors Going Ashore

Parents and guardians are responsible for deciding whether or not minors under age 16 are allowed to go ashore without adult supervision. If you want to permit a minor traveling with you to go ashore without an adult companion, please discuss this in advance with the ship's Security Officer so that they can make a notation of this in our gangway control system software. Absent this approval, our security personnel will generally prohibit minors from leaving the ship without an adult companion although we cannot provide absolute assurances in this regard. It is ultimately the responsibility of parents and guardians to ensure that minors traveling with them act in accordance with their instructions.

Q: Is there a Dress Code?

A: Yes. Shirts/cover-ups and footwear are always required indoors. We also have several levels of suggested attire in the evenings

• When suggested attire is Casual smart casual attire is appropriate. Shorts, pool/beachwear, distressed jeans and men’s tank tops are best left to the daytime and are not permitted in table service restaurants.
• When suggested attire is Dressy we take it up a notch and recommend slacks, skirts, dresses, blouses, collared shirts and jackets.

Q: Why the change from “Gala Attire” To “Dressy”?

A: To many, the term Gala was either confusing or misleading, implying a specific type of dress (black tie or tuxedo) which has never been a requirement. We felt the term Dressy was a bit less stuffy and a bit more festive, which is what a dressy evening should be: a chance to get dressed up and enjoy the evening while still being comfortable.

Q: What about ladies’ dressy attire?

A: Dressy attire is appropriate. Dresses, skirts, and slacks are all acceptable.

Q: Are a jacket and tie required for men?

A: A jacket and tie is the preferred attire in all fine dining restaurants on Dressy nights, though this is not required. Guests without a jacket and tie have always been allowed in fine dining restaurants, so this is not a policy change.

Q: Are jeans allowed?

A: Jeans without holes, tears or embroidery are welcome on most evenings in all restaurants, but on Dressy nights jeans are only allowed in casual dining restaurants.

Q: Can I wear shorts in the main dining room?

A: Not at dinner. The dining room is considered a fine dining restaurant and shorts are not permitted.

Q: Is the dress code the same on Grand Voyages?

A: Yes. The policy applies to all Holland America Line voyages. On Grand Voyages we also add an occasional Formal night where suits and dresses are recommended.

Za udobnost svih naših gostiju, sve kabine, izložbeni prostori i većina ostalih unutarnjih prostora su označeni kao prostori bez pušenja. Pušenje bilo koje vrste nije dozvoljeno na verandama kabina.

Označena područja za pušenje

Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam

• Područje Sea View bara
• Oak Room (samo Noordam, uključujući pušenje cigara i lula)

Koningsdam, Nieuw Statendam, Rotterdam

• Područje Sea View bara
• Pušenje u casinu dozvoljeno je samo u označenim područjima za aktivne igrače i isključivo izvan 12 nautičkih milja od Nizozemske

Volendam, Zaandam

• Područje Sea View bara
• Pušenje u casinu dozvoljeno je samo u označenim područjima za aktivne igrače i isključivo izvan 12 nautičkih milja od Nizozemske
• Sportska paluba, izvan Crow's Nest

Pušenje cigara i lula nije dozvoljeno nigdje unutar broda; dopušteno je samo na vanjskim palubama gdje je pušenje inače dozvoljeno.

Elektroničke cigarete nisu dozvoljene u kabinama niti u drugim javnim prostorima broda osim u označenim područjima za pušenje.

Svi gosti koji puše unutar kabina ili na verandama u suprotnosti s našom politikom bit će terećeni naknadom za čišćenje u iznosu od 250 USD po danu kršenja i mogu biti uklonjeni s broda u slučaju ponovljenih prekršaja.

Holland America Line zadržava pravo u bilo kojem trenutku izmijeniti politiku pušenja na brodu ili promijeniti lokacije na kojima je pušenje dopušteno.

Gosti nisu dopušteni donositi alkoholna ili bezalkoholna pića na brod za konzumaciju ili bilo koju drugu upotrebu, osim u sljedećim slučajevima:

Gosti stariji od 21 godine mogu donijeti vino i šampanjac na brod, no za svaku bocu (maksimalno 750 ml ili manje) naplaćuje se naknada za otvaranje od 20 USD (koja se može promijeniti bez prethodne najave). Primjenjuju se ograničenja. Vino doneseno u količinama koje brod ili sigurnosne službe smatraju pretjeranim bit će odbijeno.

Vino kupljeno tijekom izleta koje organizira kompanija i koji uključuju posjet lokalnim vinarijama oslobođeno je naknade za otvaranje na brodu (ponuda vrijedi za jednu bocu vina po osobi).

Za plovidbe koje polaze iz i vraćaju se u Australiju i/ili Novi Zeland, ova politika vrijedi za goste starije od 18 godina. Za plovidbe koje polaze iz i vraćaju se u Europu, Kinu, Hong Kong, Singapur ili Tajvan, ova politika vrijedi za goste starije od 18 godina, dok za plovidbe koje polaze iz i vraćaju se u Japan vrijedi za goste starije od 20 godina.

Stvari poput gaziranih pića, energetskih napitaka ili drugih bezalkoholnih proizvoda nisu dozvoljene na brodu ni u kojem obliku. Plastične boce s vodom nisu dopuštene. Međutim, po kabini je dozvoljena količina od šest litara, dvanaest (12) limenki ili kartona (do 500 ml) ili šest (6) limenki ili kartona (do 1 litre) vode. Količine iznad ove dozvole neće biti dopuštene na brodu. Voda u plastičnim bocama neće biti dopuštena ni u lukama pristajanja. Gosti će biti zamoljeni da odbace otvorena pića u plastičnim spremnicima prije ukrcaja.

Sva predana i ručna prtljaga bit će pregledana skenerom, a svi zabranjeni predmeti, uključujući alkoholna i bezalkoholna pića, bit će uklonjeni, zaplijenjeni i odbačeni. Ako je vaša prtljaga zaključana, sigurnosno osoblje može ukloniti bravu ili će prtljaga biti zadržana dok ne budete prisutni za pregled i eventualnu identifikaciju ili predaju spornog predmeta. Holland America Line ne snosi odgovornost za bilo kakav gubitak, trošak, razočaranje ili štetu nastalu uklanjanjem brave na prtljazi, alkoholnih/bezalkoholnih pića ili drugih zabranjenih predmeta u suprotnosti s politikom. Slažete se predati alkoholna pića kupljena u duty free trgovini broda ili u lukama pristajanja Holland America Lineu, koji će ih dostaviti u vašu kabinu neposredno prije iskrcaja. Vino ili šampanjac koje vam Holland America Line osigurava nisu predmet naknade za otvaranje. Pročišćena ili destilirana voda u tvornički zatvorenim spremnicima (uključujući plastične) za upotrebu s medicinskim uređajima dopuštena je u predanoj prtljazi i mora biti spakirana s uređajima. Destilirana/pročišćena voda u tvornički zatvorenim spremnicima (uključujući plastične) za pripremu dječje formule dopuštena je u predanoj prtljazi za kabine s rezervacijama za dojenčad. Primjenjuju se ograničenja. Dozvole se mogu mijenjati bez prethodne najave i podložne su procjeni sigurnosnih službi i broda.

Automatski se obračunava 18% naplata za uslugu na sve kupovine pića, artikle iz bara, pokrivne naknade za specijalizirane restorane te sve stavke s a la carte jelovnika. Primjenjuju se lokalni porezi gdje je to potrebno.

Kupnja duhana i alkohola

• Putnik može unijeti do 100 cigara i 200 cigareta (jedna kutija) unutar izuzeća od carine od 800 USD. Stanovnici SAD-a na putovanju licenciranom od strane Državnog tajništva u Kubu više ne smiju donositi cigare ili druge proizvode sa svog posjeta. Dodatne cigarete i cigarete mogu se unijeti, ali će biti podložne carini i porezima. Cigarette također mogu biti predmet poreza koji nameću državne i lokalne vlasti. Bidis – u osnovi aromatizirane cigarete – općenito nisu dopuštene za unos.
• Općenito, jedna litra alkohola po osobi može se unijeti u SAD bez carine za putnike starije od 21 godine, iako putnici koji dolaze s Djevičanskih otoka SAD-a ili drugih karipskih zemalja imaju pravo na veće količine. Dodatne količine mogu se unijeti, ali će biti podložne carini i porezima IRS-a.

Revidirana politika na snazi od 1. lipnja 2021.

Our vessels have specially designed staterooms for guests who require mobility assistive features. If you have not booked one of these accessible staterooms but instead will be using a standard stateroom, you need to know about some limitations that adversely impact manoeuvrability, especially ingress and egress into bathrooms. For example, bathroom dimensions, doorsills, and the height of bathtubs in standard staterooms are often difficult to negotiate for guests who have mobility limitations. Additionally, standard stateroom doors and hallways may be too narrow for a wheelchair or scooter to manoeuvre into and out of the stateroom. Note: For safety reasons, these mobility devices must be stored and charged in the guests' staterooms. There are three types of accessible staterooms on our vessels.

Fully Accessible rooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the cabin, and accessible bathrooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the stateroom, and accessible bathrooms.

Fully Accessible – Single Side Approach rooms are also designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices. These rooms provide accessible bathrooms along with an accessible route and clear floor space on only one side of the bed in a stateroom configured to provide one bed and between the beds in a stateroom configured to provide two beds.

Ambulatory Accessible rooms are designed for use by guests with mobility disabilities who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. These rooms provide some accessible features.

Fully Accessible and Fully Accessible Single Side Approach bathrooms in guest staterooms will provide one of three types of bathing facilities: roll-in shower, transfer shower, or accessible bathtub.

Roll-in Showers provide the turning space necessary for a wheelchair to manoeuvre within the showering area.

Transfer Showers provide the manoeuvring clearance alongside a shower stall to allow for transferring to the shower bench from a wheelchair.

Accessible Bathtubs provide the manoeuvring clearance alongside a bathtub to allow for transferring to a seat in the bathtub from a wheelchair.

Details regarding accessible rooms on each ship can be found on each ship’s Deck Plan.

Pristup internetu

Gosti mogu kupiti i koristiti satelitski internet 24 sata dnevno na svakom brodu flote Holland America Line, bilo putem bežične mreže ili korištenjem radnih stanica u Explorations Caféu. Internet paketi variraju u cijeni kako bi zadovoljili individualne potrebe i mogu se koristiti na radnim stanicama u Explorations Caféu ili na vašem bežičnom uređaju.

Napomena: satelitske veze mogu biti otežane fizičkim preprekama poput fjordova i nepovoljnim vremenskim uvjetima, a brzina je znatno sporija nego kod kopnenih veza.

Bežični internet

Svaki brod Holland America Line nudi bežični pristup internetu diljem plovila. Gosti mogu koristiti svoj laptop ili drugi uređaj s bežičnim pristupom za kupnju i povezivanje na internetsku uslugu na brodu.

Povezivanje:

1. Uključite način rada u zrakoplovu na svom uređaju.
2. Uključite Wi-Fi i povežite se na mrežu vašeg broda.
3. Otvorite web preglednik i upišite „Login.com“.
4. U okviru Holland America Line Navigator™ odaberite opciju „Connect to Paid Internet“.

Dostupni internetski paketi:

• Surf (najpopularniji): 24,99 USD. Pregledavajte omiljene stranice uključujući e-poštu, vijesti, sport i još mnogo toga. Možda neće podržavati audio/video pozive i streaming.
• Premium: 29,99 USD. Od e-pošte do streaminga, primajte najveći volumen podataka. Podržava audio/video pozive i streaming gdje je pokrivenost dostupna.

Važno je imati na umu:

• Satelitski prijenosi su inherentno sporiji od kopnenih veza.
• Naći ćete odabrani broj besplatnih stranica pod „Complimentary Browsing“.
• Za dodatne informacije pogledajte Često postavljana pitanja ili se obratite jednom od članova našeg tima za odnose s gostima.
• Svaki paket dolazi s dnevnim volumenom podataka za vrhunsko iskustvo. Volumeni variraju ovisno o paketu i podložni su promjenama. Za aktualni popis dnevnih ograničenja, pogledajte stranicu za odabir internetskog paketa.

U suradnji s The New York Timesom

Explorations Café, u partnerstvu s The New York Timesom, nudi ugodnu atmosferu kafića gdje možete kupiti i povezati se na internet koristeći dostupne radne stanice ili vlastiti bežični uređaj poput laptopa, iPada ili mobilnog telefona.

AT&T mobilni paketi

Gosti s AT&T uslugom mogu birati između paketa s povoljnim cijenama za međunarodne pozive, poruke i podatke tijekom boravka na brodu. Dostupne su opcije samo za pozive, pozive i poruke ili pozive, poruke i podatke.

Mobilna telefonska usluga

Holland America, u suradnji s Wireless Maritime Service, ponosno nudi naprednu roaming mrežu na svim brodovima Holland America, omogućujući vam upućivanje i primanje poziva, slanje i primanje SMS poruka, pristup e-pošti i surfanje internetom dok ste na moru koristeći vlastiti mobilni telefon i broj.

Sustav Wireless Maritime Service dostupan je za korištenje dok je brod u međunarodnim vodama. Kada korisnički telefoni uhvate signal broda, obično će prikazati „cellular at sea“, „Ship Roam“ ili „901-18“. Ovisno o uređaju i operateru, možda će biti potrebno odabrati opciju „Roam“ na telefonu.

Za pitanja o usluzi ili naplati, molimo kontaktirajte korisničku službu vašeg matičnog operatera.

Webkamere

Holland America Line ne objavljuje informacije o webkamerama online.

Holland America Line only permits service animals on board, defined as those animals that are individually trained to provide assistance to an individual with a disability. We do not permit our guests to bring pets, therapy/companion animals, and other animals that do not meet the definition of service animals. If you have any questions about whether the animal you wish to bring on board is, in fact, a service animal, you may contact our Guest Accessibility Department.

Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off of the ship. Please be sure you understand the requirements for a service animal to disembark in each port of call. The best places to obtain specific information on required documentation and immunisations for your service animal are the U.S. Department of Agriculture's website, local customs offices in the specific ports, and from your service animal's veterinarian. All documentation and immunisation requirements are established by government authorities and not by Holland America Line. Should you need assistance in locating this information, please contact our Guest Accessibility Department.

To board the ship, your service animal must have current vaccinations. Records confirming the vaccination status should be provided to our Guest Accessibility Department prior to your departure. We also recommend that you carry the immunisation records with you in case they are required at any port of call. If you do not have the proper documentation and proof of vaccinations for your service animal required at a port of call, or if there are local quarantine requirements, your service animal will be denied the right to leave the ship. If your service animal is denied the right to leave the ship in a specific port of call, the staff and crew will work with you to determine what actions may be possible to allow you to visit the port without your service animal. Please note that in your absence, you will need to provide for the care and supervision of your service animal. Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your stateroom at any time.

Important Information for Service Animals on Australian Cruises

The Australian quarantine authorities have changed their approach regarding service dogs on-board cruise ships. Unfortunately, their new approach makes it practically impossible for us to accept service animals on domestic or roundtrip cruises from Australia. The Department of Agriculture now considers these cruises to be akin to an international voyage and therefore under ‘biosecurity control’. As a company, we are incredibly disappointed with the Department’s new approach, and we have written to the Federal Minister to ask for a return to their previous way of doing things. At this time guests will not be able to travel with service animals on voyages that end in Australia or call upon a port in Australia after visiting a foreign country. Guests sailing on voyages that begin in Australia will be able to sail with their service animal provided the voyage does not return to Australia after visiting a foreign port. Should you have further questions please contact our Guest Accessibility Department via email at GuestAccessibility@HollandAmerica.com

Additional Cost

Join Club Orange to experience a new level of luxury, from priority check-in and disembarkation to premium dining amenities. Club Orange benefits include a complimentary stateroom upgrade, a special event chosen by the captain and priority check-in and disembarkation. Read on for a full list of Club Orange benefits.

Please contact us for Club Orange pricing

DISCOVER A NEW LEVEL OF SOPHISTICATION

Add even more class and convenience to your cruise! When you join Club Orange, you’ll receive the following exceptional benefits:

PRIORITY ACCESS

• Priority check-in
• Priority access to specialty restaurant reservations
• Priority line at the Guest Services desk
• Priority line at the Shore Excursions desk
• Priority access to tenders ashore in select ports
• Priority disembarkation

PREMIUM DINING

• Expanded 24-hour room service breakfast menu
• Pinnacle Class ships: Private dining venue for breakfast and dinner with an expanded menu
• All other ships: Priority seating in the Dining Room for breakfast and dinner with an expanded menu

EXCLUSIVE AMENITIES

• Complimentary stateroom upgrade
• Dedicated concierge service
• Welcome glass of sparkling wine on embarkation day
• Premium bathrobes
• Club Orange keycard
• Exclusive Club Orange tote bag (one per stateroom)

SPECIAL EVENTS

Invitation to a special onboard event chosen by the ship’s Captain, such as a:

• Private Greenhouse Spa & Salon® consultation
• Complimentary jewellery cleaning
• Coffee chat with some of our onboard entertainers

Guests will be notified of these exclusive experiences once on board

$25/person/day on cruises up to 13 days

$15/person/day on cruises 13+ days