Zuiderdam

Refresh, Relax and Rejuvenate

During a leisurely day at sea, few places help you refresh, relax and rejuvenate like the Greenhouse Spa & Salon®. This heavenly retreat nurtures every aspect of your well-being with renowned spa rituals and healing touches. In the spa, pamper your skin with facial treatments featuring premium, naturally sourced ingredients. Nurture your body, too, with massage treatments employing time-honoured, hands-on massage techniques gleaned from around the world.

Stop by the professionally staffed Fitness Centre equipped with the latest cardio and weight machines. Try one of our classes on indoor cycling, Pilates and more or work out at your own pace. You can also head out for fresh air and exercise on deck, where you'll find basketball and volleyball courts, and two refreshing pools (available on select ships). Some classes may have a nominal fee.

Bazen Sea View smješten na krmi palube 9 predstavlja otvoreni bazen broda s dva whirlpoola, a usluge mu pružaju bar Sea View i pizzerija Slice.

Sâm bazen ima plitki rub za sjedenje i osvježenje, a namijenjen je isključivo odraslima.

Lido bazen također se nalazi u srednjem dijelu palube 9. Opremljen je s tri hidromasažne kade i zaštićen je sklopivim staklenim svodom tijekom lošeg vremena. Uslugu mu pružaju bar Lido i restoran Trident Grill s laganim obrocima, a tu je i pozornica za glazbene nastupe uživo.

Igrajte najbrže rastući sport u SAD-u s Holland America Line, ekskluzivnim partnerom Professional Pickleball Association na moru. Svi naši brodovi imaju terene za pickleball s prekrasnim pogledom s gornje palube. Oprema i tereni dostupni su za igru u bilo kojem trenutku, pod uvjetom da vremenski uvjeti dopuštaju. Česti igrač? Pridružite se turniru u pickleballu na moru i testirajte svoj precizni udarac. Nesigurni početnik? Naučite osnove na besplatnim lekcijama za početnike, koje počinju u proljeće 2023. Godišnji početnički setovi uskoro će biti dostupni u našim trgovinama — kupite ih kao poklone za strastvene igrače ili kao suvenire, kako biste uvijek mogli s ljubavlju prisjećati svojih pickleball uspomena s krstarenja.

Gosti koji su gluhi ili imaju oštećenje sluha

Kako bi maksimalno unaprijedili iskustvo krstarenja za goste koji su gluhi ili imaju oštećenje sluha, Holland America Line nudi sljedeće pogodnosti:

• Komplete za kabine koji uključuju vizualne i taktilne signale za kucanje na vrata, zvono telefona ili alarm.
• Televizore u kabinama s mogućnošću prikaza titlova (neki satelitski prijenosi nemaju titlove, stoga je ova funkcija dostupna samo kada signal koji brod prima sadrži titlove).
• Telefone s pojačanim zvukom u kabinama.
• Sustave za pomoć pri slušanju s prijenosnim prijamnicima u dvoranama za predstave, kako bi gosti s oštećenjem sluha mogli bolje pratiti programe.
• Pisane sigurnosne informacije i kopiju govora o sigurnosnoj vježbi s čamcima za spašavanje.

Gosti koji su slijepi ili slabovidni

Kako bi maksimalno unaprijedili iskustvo krstarenja za naše goste koji su slijepi ili slabovidni, Holland America Line nudi sljedeće usluge:

• Softver za čitanje ekrana u Explorations Caféu koji omogućuje gostima navigaciju internetom slušanjem teksta.
• Dnevne aktivnosti, vijesti i jelovnike dostupne za preuzimanje za goste s prijenosnim računalima i programima za čitanje ekrana. Ove materijale moguće je preuzeti i na računalo s podrškom za čitanje ekrana u Explorations Caféu.
• Uz najavu od 45 dana, jelovnike velikim slovima ili u Brailleovu pismu koji opisuju inspiriranu kuhinju u raznim prostorima, od elegantne blagovaonice do ležernog Lido Marketa.
• Upoznavanje s brodom kroz vođeni obilazak po dolasku.

Krstarenja za djecu s posebnim potrebama

U Holland America Lineu ne diskriminiramo pojedince na temelju invaliditeta. Nastojimo, u mjeri mogućeg, udovoljiti potrebama svih osoba s invaliditetom, uključujući djecu. Međutim, zbog osjetljivosti skrbi za svako dijete, s invaliditetom ili bez, prvo moramo utvrditi specifične potrebe djeteta kako bismo mogli pravilno procijeniti i odrediti najbolji i najsigurniji način za njihovo ispunjenje. Potaknujemo obitelji da prije krstarenja kontaktiraju naš Odjel za pristupačnost gostiju kako bi se procijenile i definirale specifične potrebe djeteta te kako ih najbolje zadovoljiti. Club HAL ne može uključiti djecu kojima je potrebna individualna njega u svoje programe. Sudionici s posebnim potrebama koji ispunjavaju uvjete i zahtijevaju individualnu njegu moraju imati roditelja ili skrbnika prisutnog tijekom programa.

Osobna oprema za mobilnost

Radi sigurnosti svih gostiju i posade te radi poboljšanja pristupačnosti, Holland America Line snažno preporučuje da sva osobna električna pomagala za mobilnost zadovoljavaju sljedeće kriterije:

• Širina: najviše 23 inča (58,4 cm) kako bi se mogla smjestiti u standardnu kabinu, osim ako se ne može sklopiti na širinu od 23 inča ili manje
• Težina: najviše 100 funti (45 kg) bez baterije
• Baterije: moraju biti Gel, suhe ćelije ili AGM (Absorbed Glass Mat)

Svjesni su da je nekim osobama potreban veći skuter. Ako smatrate da vam je potreban veći skuter, molimo kontaktirajte Odjel za pristupačnost i usklađenost kako biste razgovarali o svojim zahtjevima.

Za goste s netolerancijama na hranu ili alergijama koje nisu opasne po život, molimo da kontaktirate Odjel za usluge na brodu na broj (800) 541-1576. Za goste s alergijama na hranu koje mogu ugroziti život, molimo da dostave detaljne informacije našem Odjelu za pristupačnost gostiju ispunjavanjem Obrasca za posebne zahtjeve (SRI). Gosti bi na ovom obrascu trebali naznačiti koje namirnice mogu potencijalno izazvati tešku reakciju.

Gosti s raznim teškim alergijama na hranu redovito putuju s Holland America Line. Naše osoblje u kuhinji na brodu je naviklo i iskusno u rukovanju ovakvim potrebama. Sama kuhinja ima nekoliko zasebnih područja za pripremu hrane, što može pomoći u smanjenju mogućnosti unakrsne kontaminacije. Važno je, međutim, napomenuti da se obroci pripremaju u velikim količinama na brodu, pa uvijek postoji mogućnost određene unakrsne kontaminacije. Stoga Holland America Line ne može jamčiti da gost neće doći u kontakt s tim namirnicama. Iako će naš Odjel za pristupačnost gostiju unaprijed obavijestiti brod o svim alergijama na hranu navedenim u SRI obrascu, preporučuje se da gosti po ukrcaju također kontaktiraju Voditelja blagovaonice kako bi detaljno razmotrili ove posebne prehrambene potrebe.

Guests under 21 years of age must be accompanied by a parent, guardian or chaperone that is at least 21 years old; one adult chaperone is required for every five people under the age of 21. Infants must be at least 6 months of age at the time of embarkation in order to sail. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days.

Guests must be 21 years of age or over to purchase or consume alcohol onboard. For voyages that depart from and return to Australia and/or New Zealand, Europe, China, Hong Kong, Singapore or Taiwan, this policy applies to guests 18 years and older. For Voyages that depart from and return to Japan, this policy applies to guests 20 years and older.

Minors under the age of 18 traveling to foreign countries must be accompanied by both parents or have a notarised letter of consent signed by the parent(s) not traveling. If the other parent is deceased or the child has only one legal parent, a notarised statement must be obtained as proof.

All minors under the age of 18 must travel with all proper identification documents in addition to the signed letter of authorisation. Minors who are U.S. citizens should have an original, photocopy or certified original of their government-issued birth certificate or another form of proof of citizenship. Children 16 or older are also required to have a photo ID. If traveling outside of the Western Hemisphere, a passport is required for guests of any age. Your travel advisor can provide additional information about this requirement.

Please Note: In an effort to prevent international child abduction, many governments have initiated procedures at entry and exit points. These often include requiring documentary evidence of relationship and permission for the child’s travel from the parent(s) or legal guardian if not present. Having such documentation on hand, even if not required, may facilitate entry or departure. For specific information regarding the country to which you are traveling, please visit U.S. State Department website for country-by-country information.

Parents, guardians and chaperones are responsible for overseeing the conduct of minors in their care. As such, minors may not be left unsupervised on board the ship. Minors should receive the same oversight that would be provided when visiting locations such as a large resort or theme park. A parent or legal guardian MUST accompany all children under the age of 18 on all tours for safety and liability reasons. For activities and programs for children age 3-17, please refer to the CLUB HAL YOUTH PROGRAM section.

Minors Going Ashore

Parents and guardians are responsible for deciding whether or not minors under age 16 are allowed to go ashore without adult supervision. If you want to permit a minor traveling with you to go ashore without an adult companion, please discuss this in advance with the ship's Security Officer so that they can make a notation of this in our gangway control system software. Absent this approval, our security personnel will generally prohibit minors from leaving the ship without an adult companion although we cannot provide absolute assurances in this regard. It is ultimately the responsibility of parents and guardians to ensure that minors traveling with them act in accordance with their instructions.

Q: Is there a Dress Code?

A: Yes. Shirts/cover-ups and footwear are always required indoors. We also have several levels of suggested attire in the evenings

• When suggested attire is Casual smart casual attire is appropriate. Shorts, pool/beachwear, distressed jeans and men’s tank tops are best left to the daytime and are not permitted in table service restaurants.
• When suggested attire is Dressy we take it up a notch and recommend slacks, skirts, dresses, blouses, collared shirts and jackets.

Q: Why the change from “Gala Attire” To “Dressy”?

A: To many, the term Gala was either confusing or misleading, implying a specific type of dress (black tie or tuxedo) which has never been a requirement. We felt the term Dressy was a bit less stuffy and a bit more festive, which is what a dressy evening should be: a chance to get dressed up and enjoy the evening while still being comfortable.

Q: What about ladies’ dressy attire?

A: Dressy attire is appropriate. Dresses, skirts, and slacks are all acceptable.

Q: Are a jacket and tie required for men?

A: A jacket and tie is the preferred attire in all fine dining restaurants on Dressy nights, though this is not required. Guests without a jacket and tie have always been allowed in fine dining restaurants, so this is not a policy change.

Q: Are jeans allowed?

A: Jeans without holes, tears or embroidery are welcome on most evenings in all restaurants, but on Dressy nights jeans are only allowed in casual dining restaurants.

Q: Can I wear shorts in the main dining room?

A: Not at dinner. The dining room is considered a fine dining restaurant and shorts are not permitted.

Q: Is the dress code the same on Grand Voyages?

A: Yes. The policy applies to all Holland America Line voyages. On Grand Voyages we also add an occasional Formal night where suits and dresses are recommended.

Na brodu, Holland America Line nudi razne pakete pića i kartice za kupnju kao poklone ili za osobnu upotrebu. Gosti mogu kupiti pojedinačne artikle, višednevne vinske pakete ili niz praktičnih kartica za piće (za alkoholna, bezalkoholna ili gazirana pića). Isprobajte jedan od naših paketa pića koji nude izvrsnu vrijednost i praktičan način da unaprijedite svoje krstarenje.

ELITE PAKET

Samo 59,95 USD po gostu/dan*

Uživajte u svim pogodnostima iz naših Quench i Signature paketa i još više! S Elite paketom pića možete uživati u svim pićima s jelovnika cijenjenim do 15 USD, uključujući originalne koktele Dale DeGroffa!

SIGNATURE PAKET

Samo 54,95 USD po gostu/dan*

Naš Signature paket uključuje sve iz Quench paketa, kao i vaše omiljeno vrhunsko pivo, žestoka pića, koktele i vina na čaše cijenjene do 11 USD.

QUENCH PAKET (BEZALKOHOLNI)

Samo 17,95 USD po gostu/dan*

Ugasite žeđ s našim bezalkoholnim paketom koji uključuje neograničeni izbor vrhunskih kava poput espressa i cappuccina, sokova, Coca-Cola™ proizvoda, naših prepoznatljivih mocktailova, Red Bulla i flaširane vode do 500 ml.

COCA-COLA™ PAKET

Samo 8,00 USD po gostu/dan*

Coca-Cola™ paket uključuje neograničene gazirane napitke iz fontane za 8,00 USD po osobi dnevno. Na brodovima Koningsdam i Nieuw Statendam ovaj paket također uključuje Coca-Cola™ Freestyle program s više od 100 jedinstvenih okusa Coca-Cole™.

* Cijene su po osobi dnevno. Za potpuni popis stavki uključenih u svaki paket obratite se svom konobaru ili barmenu.

Automatski se primjenjuje 18% naknada za uslugu na sve kupnje pića, artikle iz bara, naknade za specijalizirane restorane i sve stavke s jelovnika kupljene pojedinačno. Primjenjuju se lokalni porezi gdje je to potrebno.

Svi odrasli gosti koji imaju zakonsku dob za konzumaciju alkohola prema itinereru, a smješteni su u istoj kabini, također moraju kupiti paket.

Elite paket ima dnevno ograničenje od 15 alkoholnih pića s cijenom do 15 USD. Neograničena bezalkoholna pića.

Signature paket ima dnevno ograničenje od 15 alkoholnih ili bezalkoholnih pića s cijenom do 11 USD.

Quench paket pića ograničen je na 15 bezalkoholnih pića dnevno.

Paketi ne uključuju kupnje u Mini Baru, Honor Baru, Chocolate Seduction, usluge u sobi, pića kupljena na Half Moon Cayu ni samoposluženo točeno pivo. Coca-Cola Freestyle trenutno je dostupna samo na brodovima Koningsdam i Nieuw Statendam.

Paketi su neprenosivi i nepovratni. Dijeljenje nije dopušteno.

Sudionici mogu naručiti samo jedno piće odjednom i moraju imati zakonsku dob za konzumaciju alkohola prema itinereru.

Uprava za pića zadržava pravo opozvati paket u slučaju zloupotrebe. Uprava za pića zadržava pravo odbiti uslugu iz bilo kojeg razloga, uključujući odbijanje posluživanja alkoholnih pića pijanima.

Također možete naručiti pakete pića, šampanjac i druge poklone na brodu za bilo kojeg gosta koji je rezerviran na krstarenju Holland America Line.

Za udobnost svih naših gostiju, sve kabine, izložbeni prostori i većina ostalih zatvorenih prostora označeni su kao prostori bez pušenja. Pušenje bilo koje vrste nije dozvoljeno na verandama kabina.

Označena područja za pušenje

Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam

• Područje Sea View Bara
• Oak Room (samo Noordam, uključujući pušenje cigara i lula)

Koningsdam, Nieuw Statendam, Rotterdam

• Područje Sea View Bara
• U kasinu je pušenje dozvoljeno samo u označenim područjima za aktivne igrače i isključivo izvan 12 nautičkih milja od Nizozemske

Volendam, Zaandam

• Područje Sea View Bara
• U kasinu je pušenje dozvoljeno samo u označenim područjima za aktivne igrače i isključivo izvan 12 nautičkih milja od Nizozemske
• Sportska paluba, izvan Crow's Nest

Pušenje cigara i lula nije dopušteno nigdje unutar broda; dozvoljeno je samo na vanjskim palubama gdje je pušenje inače dopušteno.

Elektroničke cigarete nisu dopuštene u kabinama niti u drugim javnim prostorima broda osim u označenim područjima za pušenje.

Svakom gostu koji puši unutar kabina ili na verandama u suprotnosti s našom politikom naplatit će se naknada za čišćenje u iznosu od 250 USD po danu kršenja, a u slučaju ponovljenih prekršaja može biti uklonjen s broda.

Holland America Line zadržava pravo u bilo kojem trenutku izmijeniti politiku pušenja na brodu ili promijeniti lokacije na kojima je pušenje dopušteno.

Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows:

Guests 21 years and older may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). Limitations apply. Wine brought in quantities deemed to be excessive by the vessel or security will be refused.

Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person).

For voyage that depart from and return to Australia and/or New Zealand, this policy applies to guests 18 years and older. For voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, this policy applies to guests 18 years and older, and for voyages which depart from and return to Japan, this policy applies to guests 20 years and older.

Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. Plastic water bottles are not allowed. However, an allowance of six litres, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 litre in volume or less) of water are allowed per stateroom. Any amount in excess of this allowance will be not be allowed onboard. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. Guests will be asked to discard open beverages in plastic containers prior to boarding.

All checked and carry-on luggage will be scanned and any prohibited items, including alcoholic/nonalcoholic beverages will be removed, confiscated, and discarded. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. You agree to surrender alcoholic beverages that are purchased duty free from the ship's gift shop, or at ports of call, to Holland America Line, which will be delivered to your stateroom just prior to disembarking the voyage. Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Limitations apply. Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel.

An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. Local Sales Taxes Applied where required.

Buying Tobacco & Alcohol

• A traveller may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. U.S. residents on State Department-licensed travel to Cuba may no longer bring cigars or other goods back with them from their visit. Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. Cigarettes may also be subject to a tax imposed by state and local authorities. Bidis - essentially flavoured cigarettes - are not generally permitted entry.
• Generally, one litre of alcohol per person may be entered into the U.S. duty-free by travellers who are 21 or older, although travellers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. Additional quantities may be entered, although they will be subject to duty and IRS taxes.

Revised Policy effective June 1st, 2021

Our vessels have specially designed staterooms for guests who require mobility assistive features. If you have not booked one of these accessible staterooms but instead will be using a standard stateroom, you need to know about some limitations that adversely impact manoeuvrability, especially ingress and egress into bathrooms. For example, bathroom dimensions, doorsills, and the height of bathtubs in standard staterooms are often difficult to negotiate for guests who have mobility limitations. Additionally, standard stateroom doors and hallways may be too narrow for a wheelchair or scooter to manoeuvre into and out of the stateroom. Note: For safety reasons, these mobility devices must be stored and charged in the guests' staterooms. There are three types of accessible staterooms on our vessels.

Fully Accessible rooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the cabin, and accessible bathrooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the stateroom, and accessible bathrooms.

Fully Accessible – Single Side Approach rooms are also designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices. These rooms provide accessible bathrooms along with an accessible route and clear floor space on only one side of the bed in a stateroom configured to provide one bed and between the beds in a stateroom configured to provide two beds.

Ambulatory Accessible rooms are designed for use by guests with mobility disabilities who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. These rooms provide some accessible features.

Fully Accessible and Fully Accessible Single Side Approach bathrooms in guest staterooms will provide one of three types of bathing facilities: roll-in shower, transfer shower, or accessible bathtub.

Roll-in Showers provide the turning space necessary for a wheelchair to manoeuvre within the showering area.

Transfer Showers provide the manoeuvring clearance alongside a shower stall to allow for transferring to the shower bench from a wheelchair.

Accessible Bathtubs provide the manoeuvring clearance alongside a bathtub to allow for transferring to a seat in the bathtub from a wheelchair.

Details regarding accessible rooms on each ship can be found on each ship’s Deck Plan.

Pristup internetu

Gosti mogu kupiti i povezati se na satelitski internet 24 sata dnevno na svakom brodu flote Holland America Line, bilo putem bežične mreže ili korištenjem radnih stanica smještenih u Explorations Caféu. Internet paketi variraju u cijeni kako bi zadovoljili individualne potrebe i mogu se koristiti na radnim stanicama u Explorations Caféu ili na vašem bežičnom uređaju.

Napominjemo da satelitske veze mogu biti pogođene fizičkim preprekama poput fjordova i nepovoljnim vremenskim uvjetima, a brzina je znatno sporija u usporedbi s kopnenim vezama.

Bežični internet

Svaki brod Holland America Line nudi bežični pristup internetu diljem broda. Gosti mogu koristiti svoje prijenosno računalo ili drugi uređaj s bežičnim pristupom internetu za kupnju i povezivanje na bežični internet na brodu.

Povezivanje:

1. Stavite svoj uređaj u zrakoplovni način rada.
2. Uključite Wi-Fi i povežite se na mrežu vašeg broda.
3. Otvorite web preglednik i upišite „Login.com“.
4. U okviru Holland America Line Navigator™ odaberite opciju „Connect to Paid Internet“.

Dostupni internet paketi:

• Surf (najpopularniji): 24,99 USD. Pregledavajte svoje omiljene stranice uključujući e-poštu, vijesti, sport i još mnogo toga. Možda neće podržavati audio/video pozive i streaming.
• Premium: 29,99 USD. Od e-pošte do streaminga, primite najveći volumen podataka. Podržava audio/video pozive i streaming gdje je pokrivenost dostupna.

Važno je znati:

• Satelitski prijenosi su inherentno sporiji od kopnenih veza.
• Naći ćete odabrani broj besplatnih stranica pod „Complimentary Browsing“.
• Za više informacija pogledajte Često postavljana pitanja ili se obratite jednom od članova našeg tima za odnose s gostima.
• Svaki paket dolazi s dnevnim volumenom podataka za vrhunsko iskustvo. Volumen varira ovisno o paketu i podložan je promjenama. Za trenutni popis dnevnih ograničenja, pogledajte stranicu za odabir internet paketa.

U suradnji s The New York Timesom

Explorations Café, u suradnji s The New York Timesom, nudi ugodan ambijent kafića gdje možete kupiti i povezati se na internet koristeći dostupne radne stanice ili vlastiti bežični uređaj poput prijenosnog računala, iPada ili mobilnog telefona.

AT&T mobilni paketi

Gosti s AT&T uslugom mogu birati između paketa koji nude snižene cijene za međunarodne pozive, poruke i podatke tijekom boravka na brodu. Odaberite opcije samo za pozive, pozive i poruke ili pozive, poruke i podatke.

Mobilna telefonija

Holland America, kroz ugovor s Wireless Maritime Service, ponosno nudi naprednu roaming mrežu na svim brodovima Holland America, omogućujući vam upućivanje i primanje poziva, slanje i primanje poruka te pristup e-pošti i internetu dok ste na moru koristeći vlastiti mobilni telefon i broj.

Sustav Wireless Maritime Service dostupan je za korištenje kada je brod u međunarodnim vodama. Kada telefoni korisnika uhvate signal broda, na zaslonu će se obično prikazati „cellular at sea“, „Ship Roam“ ili „901-18“. Ovisno o uređaju i operateru, može biti potrebno odabrati opciju „Roam“ na telefonu.

Za pitanja o usluzi ili naplati, molimo kontaktirajte korisničku službu vašeg matičnog operatera.

Webkamere

Holland America Line ne objavljuje informacije o webkamerama na mreži.

Holland America Line only permits service animals on board, defined as those animals that are individually trained to provide assistance to an individual with a disability. We do not permit our guests to bring pets, therapy/companion animals, and other animals that do not meet the definition of service animals. If you have any questions about whether the animal you wish to bring on board is, in fact, a service animal, you may contact our Guest Accessibility Department.

Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off of the ship. Please be sure you understand the requirements for a service animal to disembark in each port of call. The best places to obtain specific information on required documentation and immunisations for your service animal are the U.S. Department of Agriculture's website, local customs offices in the specific ports, and from your service animal's veterinarian. All documentation and immunisation requirements are established by government authorities and not by Holland America Line. Should you need assistance in locating this information, please contact our Guest Accessibility Department.

To board the ship, your service animal must have current vaccinations. Records confirming the vaccination status should be provided to our Guest Accessibility Department prior to your departure. We also recommend that you carry the immunisation records with you in case they are required at any port of call. If you do not have the proper documentation and proof of vaccinations for your service animal required at a port of call, or if there are local quarantine requirements, your service animal will be denied the right to leave the ship. If your service animal is denied the right to leave the ship in a specific port of call, the staff and crew will work with you to determine what actions may be possible to allow you to visit the port without your service animal. Please note that in your absence, you will need to provide for the care and supervision of your service animal. Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your stateroom at any time.

Important Information for Service Animals on Australian Cruises

The Australian quarantine authorities have changed their approach regarding service dogs on-board cruise ships. Unfortunately, their new approach makes it practically impossible for us to accept service animals on domestic or roundtrip cruises from Australia. The Department of Agriculture now considers these cruises to be akin to an international voyage and therefore under ‘biosecurity control’. As a company, we are incredibly disappointed with the Department’s new approach, and we have written to the Federal Minister to ask for a return to their previous way of doing things. At this time guests will not be able to travel with service animals on voyages that end in Australia or call upon a port in Australia after visiting a foreign country. Guests sailing on voyages that begin in Australia will be able to sail with their service animal provided the voyage does not return to Australia after visiting a foreign port. Should you have further questions please contact our Guest Accessibility Department via email at [email protected]

Dodatni trošak

Pridružite se Club Orange i doživite novu razinu luksuza, od prioritetne prijave i iskrcaja do vrhunskih gastronomskih pogodnosti. Prednosti Club Orange uključuju besplatnu nadogradnju kabine, poseban događaj koji odabere kapetan te prioritetnu prijavu i iskrcaj. Nastavite čitati za potpuni popis pogodnosti Club Orange.

Molimo kontaktirajte nas za cijene Club Orange paketa.

OTKRIJTE NOVU RAZINU SOFISTICIRANOSTI

Dodajte još više elegancije i udobnosti vašem krstarenju! Pridruživanjem Club Orange dobit ćete sljedeće iznimne pogodnosti:

PRIORITETNI PRISTUP

• Prioritetna prijava
• Prioritet pri rezervacijama u specijaliziranim restoranima
• Prioritetna linija na šalteru za usluge gostiju
• Prioritetna linija na šalteru za izlete na kopnu
• Prioritetni pristup tenderima u odabranim lukama
• Prioritetni iskrcaj

VRHUNSKA GASTRONOMIJA

• Prošireni jelovnik za doručak u sobi dostupan 24 sata
• Brodovi Pinnacle klase: Privatni prostor za objedovanje za doručak i večeru s proširenim jelovnikom
• Svi ostali brodovi: Prioritetno sjedenje u glavnoj blagovaonici za doručak i večeru s proširenim jelovnikom

EKSKLUZIVNE POGODNOSTI

• Besplatna nadogradnja kabine
• Posvećena usluga conciergea
• Čaša pjenušavog vina dobrodošlice na dan ukrcaja
• Premium ogrtači za kupanje
• Ključna kartica Club Orange
• Ekskluzivna torba Club Orange (jedna po kabini)

POSEBNI DOGAĐAJI

Pozivnica za poseban događaj na brodu koji odabere kapetan, poput:

• Privatne konzultacije u Greenhouse Spa & Salon®
• Besplatno čišćenje nakita
• Kava i razgovor s nekim od naših zabavljača na brodu

Gosti će biti obaviješteni o ovim ekskluzivnim iskustvima nakon ukrcaja

25 USD/osobi/dan na krstarenjima do 13 dana
15 USD/osobi/dan na krstarenjima dužim od 13 dana